feat: add enterprise identity and channel integrations
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hailin
@@ -1,7 +1,10 @@
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import os
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from pathlib import Path
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from dotenv import load_dotenv
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BASE_DIR = Path(__file__).resolve().parents[3]
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load_dotenv(BASE_DIR / ".env", override=False)
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SECRET_KEY = os.getenv("DJANGO_SECRET_KEY", "dev-only-change-me")
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DEBUG = os.getenv("DJANGO_DEBUG", "false").lower() == "true"
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@@ -13,17 +16,21 @@ INSTALLED_APPS = [
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"django.contrib.contenttypes",
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"django.contrib.sessions",
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"django.contrib.messages",
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"django.contrib.postgres",
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"django.contrib.staticfiles",
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"corsheaders",
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"apps.accounts",
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"apps.audit",
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"apps.system",
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"apps.tickets",
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"apps.workitems",
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"apps.solutions",
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"apps.knowledge",
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"apps.modelhub",
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"apps.skills",
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"apps.agents",
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"apps.tools",
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"apps.channels",
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]
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MIDDLEWARE = [
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@@ -102,6 +109,8 @@ CSRF_TRUSTED_ORIGINS = os.getenv(
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"CSRF_TRUSTED_ORIGINS",
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"http://localhost:5173,http://127.0.0.1:5173",
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).split(",")
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FRONTEND_APP_URL = os.getenv("FRONTEND_APP_URL", "http://localhost:5173").rstrip("/")
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OIDC_CALLBACK_BASE_URL = os.getenv("OIDC_CALLBACK_BASE_URL", "").rstrip("/")
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DJANGO_SUPERUSER_USERNAME = os.getenv("DJANGO_SUPERUSER_USERNAME", "admin")
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DJANGO_SUPERUSER_PASSWORD = os.getenv("DJANGO_SUPERUSER_PASSWORD", "admin12345")
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@@ -111,8 +120,66 @@ CELERY_BROKER_URL = os.getenv("CELERY_BROKER_URL", "redis://localhost:6379/0")
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CELERY_RESULT_BACKEND = os.getenv("CELERY_RESULT_BACKEND", "redis://localhost:6379/1")
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AI_CREDENTIAL_ENCRYPTION_KEY = os.getenv("AI_CREDENTIAL_ENCRYPTION_KEY", "")
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INTERNAL_MCP_TOKEN = os.getenv("INTERNAL_MCP_TOKEN", "")
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METRICS_TOKEN = os.getenv("METRICS_TOKEN", "")
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AI_RUN_RETENTION_DAYS = int(os.getenv("AI_RUN_RETENTION_DAYS", "90"))
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AI_SLOW_RUN_THRESHOLD_SECONDS = int(os.getenv("AI_SLOW_RUN_THRESHOLD_SECONDS", "20"))
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AI_AGENT_MODEL_TIMEOUT_SECONDS = int(os.getenv("AI_AGENT_MODEL_TIMEOUT_SECONDS", "20"))
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KNOWLEDGE_EMBEDDING_DEPLOYMENT_ID = int(
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os.getenv("KNOWLEDGE_EMBEDDING_DEPLOYMENT_ID", "0")
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)
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KNOWLEDGE_EMBEDDING_DIMENSIONS = int(os.getenv("KNOWLEDGE_EMBEDDING_DIMENSIONS", "1536"))
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KNOWLEDGE_EMBEDDING_ALLOW_HASH_FALLBACK = (
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os.getenv("KNOWLEDGE_EMBEDDING_ALLOW_HASH_FALLBACK", "false").lower() == "true"
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)
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KNOWLEDGE_RETRIEVAL_TEXT_WEIGHT = float(
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os.getenv("KNOWLEDGE_RETRIEVAL_TEXT_WEIGHT", "0.45")
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)
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KNOWLEDGE_RETRIEVAL_VECTOR_WEIGHT = float(
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os.getenv("KNOWLEDGE_RETRIEVAL_VECTOR_WEIGHT", "0.35")
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)
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KNOWLEDGE_RETRIEVAL_SCOPE_WEIGHT = float(
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os.getenv("KNOWLEDGE_RETRIEVAL_SCOPE_WEIGHT", "0.20")
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)
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KNOWLEDGE_RERANK_DEPLOYMENT_ID = int(os.getenv("KNOWLEDGE_RERANK_DEPLOYMENT_ID", "0"))
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KNOWLEDGE_RERANK_CANDIDATE_LIMIT = int(
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os.getenv("KNOWLEDGE_RERANK_CANDIDATE_LIMIT", "30")
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)
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KNOWLEDGE_RERANK_MODEL_WEIGHT = float(os.getenv("KNOWLEDGE_RERANK_MODEL_WEIGHT", "0.60"))
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TICKET_AUTO_RESOLVE_ENABLED = (
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os.getenv("TICKET_AUTO_RESOLVE_ENABLED", "false").lower() == "true"
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)
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TICKET_AUTO_RESOLVE_MIN_SCORE = float(
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os.getenv("TICKET_AUTO_RESOLVE_MIN_SCORE", "0.85")
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)
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WORK_ITEM_DEFAULT_SLA_HOURS = int(os.getenv("WORK_ITEM_DEFAULT_SLA_HOURS", "24"))
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WORK_ITEM_INTAKE_FAILURE_SLA_HOURS = int(
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os.getenv("WORK_ITEM_INTAKE_FAILURE_SLA_HOURS", "4")
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)
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WORK_ITEM_SUPPORT_FAILURE_SLA_HOURS = int(
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os.getenv("WORK_ITEM_SUPPORT_FAILURE_SLA_HOURS", "4")
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)
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WORK_ITEM_CUSTOMER_REPLY_SLA_HOURS = int(
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os.getenv("WORK_ITEM_CUSTOMER_REPLY_SLA_HOURS", "8")
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)
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WORK_ITEM_TICKET_CLOSE_SLA_HOURS = int(
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os.getenv("WORK_ITEM_TICKET_CLOSE_SLA_HOURS", "24")
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)
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TICKET_DRAFT_RETENTION_HOURS = int(os.getenv("TICKET_DRAFT_RETENTION_HOURS", "24"))
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TICKET_MATERIAL_MAX_FILE_BYTES = int(
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os.getenv("TICKET_MATERIAL_MAX_FILE_BYTES", str(20 * 1024 * 1024))
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)
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TICKET_MATERIAL_MAX_FILES = int(os.getenv("TICKET_MATERIAL_MAX_FILES", "10"))
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TICKET_MATERIAL_MAX_TOTAL_BYTES = int(
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os.getenv("TICKET_MATERIAL_MAX_TOTAL_BYTES", str(100 * 1024 * 1024))
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)
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TICKET_MATERIAL_MAX_PARSED_CHARS = int(
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os.getenv("TICKET_MATERIAL_MAX_PARSED_CHARS", "200000")
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)
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TICKET_MATERIAL_SCANNER_BACKEND = os.getenv("TICKET_MATERIAL_SCANNER_BACKEND", "clamav")
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CLAMAV_HOST = os.getenv("CLAMAV_HOST", "localhost")
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CLAMAV_PORT = int(os.getenv("CLAMAV_PORT", "3310"))
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CLAMAV_TIMEOUT_SECONDS = int(os.getenv("CLAMAV_TIMEOUT_SECONDS", "30"))
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MINIO_ENDPOINT = os.getenv("MINIO_ENDPOINT", "localhost:9000")
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MINIO_ACCESS_KEY = os.getenv("MINIO_ACCESS_KEY", os.getenv("MINIO_ROOT_USER", "minio"))
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@@ -7,6 +7,8 @@ DATABASES = {
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}
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}
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KNOWLEDGE_EMBEDDING_ALLOW_HASH_FALLBACK = True
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PASSWORD_HASHERS = [
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"django.contrib.auth.hashers.MD5PasswordHasher",
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]
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@@ -14,3 +16,4 @@ PASSWORD_HASHERS = [
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AI_CREDENTIAL_ENCRYPTION_KEY = "t8XuQv9e8WDoFv7RXT4-zdw1hQChGFKtr7E6ccRZAzU="
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CELERY_TASK_ALWAYS_EAGER = True
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CELERY_TASK_EAGER_PROPAGATES = True
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TICKET_MATERIAL_SCANNER_BACKEND = "test"
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@@ -3,9 +3,11 @@ from django.urls import path
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from ninja import NinjaAPI
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from apps.accounts.api import router as accounts_router
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from apps.accounts.identity_api import router as identity_router
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from apps.agents.api import router as agents_router
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from apps.agents.api import runs_router as agent_runs_router
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from apps.audit.api import router as audit_router
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from apps.channels.api import router as channels_router
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from apps.knowledge.api import router as knowledge_router
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from apps.modelhub.api import router as modelhub_router
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from apps.skills.api import router as skills_router
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@@ -13,21 +15,29 @@ from apps.solutions.api import router as solutions_router
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from apps.system.api import router as system_router
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from apps.tickets.api import router as tickets_router
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from apps.tickets.draft_api import router as ticket_drafts_router
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from apps.tools.api import router as tools_router
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from apps.tools.mcp_gateway import internal_mcp_view
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from apps.workitems.api import router as work_items_router
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api = NinjaAPI(title="AI Ticket Platform API", version="0.1.0")
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api.add_router("/accounts", accounts_router)
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api.add_router("/identity", identity_router)
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api.add_router("/system", system_router)
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api.add_router("/audit", audit_router)
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api.add_router("/tickets", tickets_router)
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api.add_router("/ticket-drafts", ticket_drafts_router)
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api.add_router("/tasks", work_items_router)
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api.add_router("/solutions", solutions_router)
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api.add_router("/knowledge", knowledge_router)
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api.add_router("/modelhub", modelhub_router)
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api.add_router("/skills", skills_router)
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api.add_router("/agents", agents_router)
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api.add_router("/agent-runs", agent_runs_router)
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api.add_router("/tools", tools_router)
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api.add_router("/channels", channels_router)
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urlpatterns = [
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path("internal-mcp", internal_mcp_view),
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path("admin/", admin.site.urls),
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path("api/", api.urls),
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]
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