200 lines
7.1 KiB
Python
200 lines
7.1 KiB
Python
import os
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from pathlib import Path
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from dotenv import load_dotenv
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BASE_DIR = Path(__file__).resolve().parents[3]
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load_dotenv(BASE_DIR / ".env", override=False)
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SECRET_KEY = os.getenv("DJANGO_SECRET_KEY", "dev-only-change-me")
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DEBUG = os.getenv("DJANGO_DEBUG", "false").lower() == "true"
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ALLOWED_HOSTS = os.getenv("DJANGO_ALLOWED_HOSTS", "localhost,127.0.0.1").split(",")
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INSTALLED_APPS = [
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"django.contrib.admin",
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"django.contrib.auth",
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"django.contrib.contenttypes",
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"django.contrib.sessions",
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"django.contrib.messages",
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"django.contrib.postgres",
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"django.contrib.staticfiles",
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"corsheaders",
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"apps.accounts",
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"apps.audit",
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"apps.system",
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"apps.tickets",
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"apps.workitems",
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"apps.solutions",
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"apps.knowledge",
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"apps.modelhub",
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"apps.skills",
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"apps.agents",
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"apps.tools",
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"apps.channels",
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]
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MIDDLEWARE = [
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"corsheaders.middleware.CorsMiddleware",
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"django.middleware.security.SecurityMiddleware",
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"django.contrib.sessions.middleware.SessionMiddleware",
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"django.middleware.common.CommonMiddleware",
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"django.middleware.csrf.CsrfViewMiddleware",
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"django.contrib.auth.middleware.AuthenticationMiddleware",
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"django.contrib.messages.middleware.MessageMiddleware",
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"django.middleware.clickjacking.XFrameOptionsMiddleware",
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]
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ROOT_URLCONF = "config.urls"
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TEMPLATES = [
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{
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"BACKEND": "django.template.backends.django.DjangoTemplates",
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"DIRS": [],
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"APP_DIRS": True,
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"OPTIONS": {
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"context_processors": [
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"django.template.context_processors.debug",
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"django.template.context_processors.request",
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"django.contrib.auth.context_processors.auth",
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"django.contrib.messages.context_processors.messages",
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],
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},
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}
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]
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WSGI_APPLICATION = "config.wsgi.application"
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ASGI_APPLICATION = "config.asgi.application"
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DATABASES = {
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"default": {
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"ENGINE": "django.db.backends.postgresql",
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"NAME": os.getenv("POSTGRES_DB", "ai_ticket_platform"),
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"USER": os.getenv("POSTGRES_USER", "ai_ticket"),
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"PASSWORD": os.getenv("POSTGRES_PASSWORD", "ai_ticket"),
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"HOST": os.getenv("POSTGRES_HOST", "localhost"),
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"PORT": int(os.getenv("POSTGRES_PORT", "5432")),
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}
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}
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LANGUAGE_CODE = "zh-hans"
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TIME_ZONE = "Asia/Shanghai"
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USE_I18N = True
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USE_TZ = True
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AUTH_PASSWORD_VALIDATORS = [
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{
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"NAME": "django.contrib.auth.password_validation.UserAttributeSimilarityValidator",
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},
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{
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"NAME": "django.contrib.auth.password_validation.MinimumLengthValidator",
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"OPTIONS": {"min_length": 8},
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},
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{
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"NAME": "django.contrib.auth.password_validation.CommonPasswordValidator",
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},
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{
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"NAME": "django.contrib.auth.password_validation.NumericPasswordValidator",
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},
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]
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STATIC_URL = "static/"
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DEFAULT_AUTO_FIELD = "django.db.models.BigAutoField"
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CORS_ALLOWED_ORIGINS = os.getenv(
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"CORS_ALLOWED_ORIGINS",
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"http://localhost:5173",
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).split(",")
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CORS_ALLOW_CREDENTIALS = True
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CSRF_TRUSTED_ORIGINS = os.getenv(
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"CSRF_TRUSTED_ORIGINS",
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"http://localhost:5173,http://127.0.0.1:5173",
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).split(",")
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FRONTEND_APP_URL = os.getenv("FRONTEND_APP_URL", "http://localhost:5173").rstrip("/")
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OIDC_CALLBACK_BASE_URL = os.getenv("OIDC_CALLBACK_BASE_URL", "").rstrip("/")
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DJANGO_SUPERUSER_USERNAME = os.getenv("DJANGO_SUPERUSER_USERNAME", "admin")
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DJANGO_SUPERUSER_PASSWORD = os.getenv("DJANGO_SUPERUSER_PASSWORD", "admin12345")
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DJANGO_SUPERUSER_EMAIL = os.getenv("DJANGO_SUPERUSER_EMAIL", "admin@example.com")
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CELERY_BROKER_URL = os.getenv("CELERY_BROKER_URL", "redis://localhost:6379/0")
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CELERY_RESULT_BACKEND = os.getenv("CELERY_RESULT_BACKEND", "redis://localhost:6379/1")
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AI_CREDENTIAL_ENCRYPTION_KEY = os.getenv("AI_CREDENTIAL_ENCRYPTION_KEY", "")
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INTERNAL_MCP_TOKEN = os.getenv("INTERNAL_MCP_TOKEN", "")
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METRICS_TOKEN = os.getenv("METRICS_TOKEN", "")
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AI_RUN_RETENTION_DAYS = int(os.getenv("AI_RUN_RETENTION_DAYS", "90"))
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AI_SLOW_RUN_THRESHOLD_SECONDS = int(os.getenv("AI_SLOW_RUN_THRESHOLD_SECONDS", "20"))
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AI_AGENT_MODEL_TIMEOUT_SECONDS = int(os.getenv("AI_AGENT_MODEL_TIMEOUT_SECONDS", "20"))
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KNOWLEDGE_EMBEDDING_DEPLOYMENT_ID = int(
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os.getenv("KNOWLEDGE_EMBEDDING_DEPLOYMENT_ID", "0")
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)
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KNOWLEDGE_EMBEDDING_DIMENSIONS = int(os.getenv("KNOWLEDGE_EMBEDDING_DIMENSIONS", "1536"))
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KNOWLEDGE_EMBEDDING_ALLOW_HASH_FALLBACK = (
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os.getenv("KNOWLEDGE_EMBEDDING_ALLOW_HASH_FALLBACK", "false").lower() == "true"
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)
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KNOWLEDGE_RETRIEVAL_TEXT_WEIGHT = float(
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os.getenv("KNOWLEDGE_RETRIEVAL_TEXT_WEIGHT", "0.45")
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)
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KNOWLEDGE_RETRIEVAL_VECTOR_WEIGHT = float(
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os.getenv("KNOWLEDGE_RETRIEVAL_VECTOR_WEIGHT", "0.35")
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)
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KNOWLEDGE_RETRIEVAL_SCOPE_WEIGHT = float(
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os.getenv("KNOWLEDGE_RETRIEVAL_SCOPE_WEIGHT", "0.20")
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)
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KNOWLEDGE_RERANK_DEPLOYMENT_ID = int(os.getenv("KNOWLEDGE_RERANK_DEPLOYMENT_ID", "0"))
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KNOWLEDGE_RERANK_CANDIDATE_LIMIT = int(
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os.getenv("KNOWLEDGE_RERANK_CANDIDATE_LIMIT", "30")
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)
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KNOWLEDGE_RERANK_MODEL_WEIGHT = float(os.getenv("KNOWLEDGE_RERANK_MODEL_WEIGHT", "0.60"))
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TICKET_AUTO_RESOLVE_ENABLED = (
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os.getenv("TICKET_AUTO_RESOLVE_ENABLED", "false").lower() == "true"
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)
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TICKET_AUTO_RESOLVE_MIN_SCORE = float(
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os.getenv("TICKET_AUTO_RESOLVE_MIN_SCORE", "0.85")
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)
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WORK_ITEM_DEFAULT_SLA_HOURS = int(os.getenv("WORK_ITEM_DEFAULT_SLA_HOURS", "24"))
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WORK_ITEM_INTAKE_FAILURE_SLA_HOURS = int(
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os.getenv("WORK_ITEM_INTAKE_FAILURE_SLA_HOURS", "4")
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)
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WORK_ITEM_SUPPORT_FAILURE_SLA_HOURS = int(
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os.getenv("WORK_ITEM_SUPPORT_FAILURE_SLA_HOURS", "4")
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)
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WORK_ITEM_CUSTOMER_REPLY_SLA_HOURS = int(
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os.getenv("WORK_ITEM_CUSTOMER_REPLY_SLA_HOURS", "8")
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)
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WORK_ITEM_TICKET_CLOSE_SLA_HOURS = int(
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os.getenv("WORK_ITEM_TICKET_CLOSE_SLA_HOURS", "24")
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)
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TICKET_DRAFT_RETENTION_HOURS = int(os.getenv("TICKET_DRAFT_RETENTION_HOURS", "24"))
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TICKET_MATERIAL_MAX_FILE_BYTES = int(
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os.getenv("TICKET_MATERIAL_MAX_FILE_BYTES", str(20 * 1024 * 1024))
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)
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TICKET_MATERIAL_MAX_FILES = int(os.getenv("TICKET_MATERIAL_MAX_FILES", "10"))
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TICKET_MATERIAL_MAX_TOTAL_BYTES = int(
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os.getenv("TICKET_MATERIAL_MAX_TOTAL_BYTES", str(100 * 1024 * 1024))
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)
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TICKET_MATERIAL_MAX_PARSED_CHARS = int(
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os.getenv("TICKET_MATERIAL_MAX_PARSED_CHARS", "200000")
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)
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TICKET_MATERIAL_SCANNER_BACKEND = os.getenv("TICKET_MATERIAL_SCANNER_BACKEND", "clamav")
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CLAMAV_HOST = os.getenv("CLAMAV_HOST", "localhost")
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CLAMAV_PORT = int(os.getenv("CLAMAV_PORT", "3310"))
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CLAMAV_TIMEOUT_SECONDS = int(os.getenv("CLAMAV_TIMEOUT_SECONDS", "30"))
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MINIO_ENDPOINT = os.getenv("MINIO_ENDPOINT", "localhost:9000")
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MINIO_ACCESS_KEY = os.getenv("MINIO_ACCESS_KEY", os.getenv("MINIO_ROOT_USER", "minio"))
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MINIO_SECRET_KEY = os.getenv("MINIO_SECRET_KEY", os.getenv("MINIO_ROOT_PASSWORD", "minio123"))
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MINIO_BUCKET = os.getenv("MINIO_BUCKET", "ai-ticket-platform")
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MINIO_SECURE = os.getenv("MINIO_SECURE", "false").lower() == "true"
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CELERY_BEAT_SCHEDULE = {
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"cleanup-expired-agent-runs": {
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"task": "apps.agents.tasks.cleanup_expired_agent_runs",
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"schedule": 86400.0,
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},
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"cleanup-expired-ticket-drafts": {
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"task": "apps.tickets.tasks.cleanup_expired_ticket_drafts",
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"schedule": 3600.0,
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},
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}
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