feat: adopt solution and close ticket

This commit is contained in:
hailin
2026-07-03 16:36:46 +08:00
parent 40ab7ca548
commit 6132d383ae
7 changed files with 325 additions and 10 deletions

View File

@@ -1,3 +1,4 @@
from apps.solutions.models import Solution, TicketSolutionLink
from apps.tickets.models import Ticket
@@ -66,3 +67,48 @@ def test_list_ticket_solutions_returns_linked_solution_details(admin_client, db)
payload = response.json()
assert payload[0]["link_type"] == "adopted"
assert payload[0]["solution"]["title"] == "Restart callback worker"
def test_adopt_solution_closes_ticket_and_records_resolution(admin_client, db):
ticket = Ticket.objects.create(
ticket_no="TK202607030300",
title="查询采集进度",
description="客户需要确认采集进度",
status="pending",
)
solution = Solution.objects.create(
title="查询采集进度处理方案",
problem_signature="采集进度查询",
root_cause="税局采集链路不稳定",
solution="查询 Python 日志,确认税局不稳定,仍在采集中。",
status="published",
)
response = admin_client.post(
f"/api/solutions/{solution.id}/adopt-ticket",
data={
"ticket_id": ticket.id,
"replied_to_customer": True,
"remark": "采纳方案并回复客户",
},
content_type="application/json",
)
assert response.status_code == 200
payload = response.json()
assert payload["link_type"] == "adopted"
assert payload["solution_usage_count"] == 1
ticket.refresh_from_db()
assert ticket.status == "closed"
assert ticket.resolution_summary == solution.solution
assert ticket.is_resolved is True
assert ticket.replied_to_customer is True
assert ticket.resolved_at is not None
assert ticket.closed_at is not None
assert TicketSolutionLink.objects.filter(
ticket=ticket,
solution=solution,
link_type="adopted",
).exists()
assert ticket.events.filter(event_type="solution_adopted").exists()