115 lines
4.0 KiB
Python
115 lines
4.0 KiB
Python
from apps.solutions.models import Solution, TicketSolutionLink
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from apps.tickets.models import Ticket
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def test_create_and_list_solution(admin_client, db):
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response = admin_client.post(
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"/api/solutions",
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data={
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"title": "Restart callback worker",
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"problem_signature": "HTTP 500 from callback",
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"root_cause": "Worker connection pool stale",
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"solution": "Restart callback worker and verify queue depth.",
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"status": "published",
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},
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content_type="application/json",
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)
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assert response.status_code == 200
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solution_id = response.json()["id"]
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response = admin_client.get("/api/solutions")
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assert response.status_code == 200
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assert response.json()[0]["id"] == solution_id
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def test_link_solution_to_ticket_increments_usage(admin_client, db):
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ticket = Ticket.objects.create(ticket_no="TK202606300020", title="A", description="A")
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solution = admin_client.post(
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"/api/solutions",
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data={"title": "S", "problem_signature": "P", "root_cause": "R", "solution": "Do S"},
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content_type="application/json",
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).json()
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response = admin_client.post(
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f"/api/solutions/{solution['id']}/link-ticket",
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data={"ticket_id": ticket.id, "link_type": "adopted"},
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content_type="application/json",
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)
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assert response.status_code == 200
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assert response.json()["link_type"] == "adopted"
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assert response.json()["solution_usage_count"] == 1
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def test_list_ticket_solutions_returns_linked_solution_details(admin_client, db):
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ticket = Ticket.objects.create(ticket_no="TK202607020001", title="A", description="A")
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solution = admin_client.post(
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"/api/solutions",
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data={
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"title": "Restart callback worker",
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"problem_signature": "Callback timeout",
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"root_cause": "Worker queue blocked",
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"solution": "Restart worker and verify queue depth.",
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"status": "published",
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},
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content_type="application/json",
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).json()
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admin_client.post(
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f"/api/solutions/{solution['id']}/link-ticket",
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data={"ticket_id": ticket.id, "link_type": "adopted"},
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content_type="application/json",
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)
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response = admin_client.get(f"/api/solutions/tickets/{ticket.id}")
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assert response.status_code == 200
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payload = response.json()
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assert payload[0]["link_type"] == "adopted"
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assert payload[0]["solution"]["title"] == "Restart callback worker"
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def test_adopt_solution_closes_ticket_and_records_resolution(admin_client, db):
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ticket = Ticket.objects.create(
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ticket_no="TK202607030300",
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title="查询采集进度",
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description="客户需要确认采集进度",
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status="pending",
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)
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solution = Solution.objects.create(
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title="查询采集进度处理方案",
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problem_signature="采集进度查询",
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root_cause="税局采集链路不稳定",
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solution="查询 Python 日志，确认税局不稳定，仍在采集中。",
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status="published",
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)
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response = admin_client.post(
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f"/api/solutions/{solution.id}/adopt-ticket",
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data={
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"ticket_id": ticket.id,
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"replied_to_customer": True,
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"remark": "采纳方案并回复客户",
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},
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content_type="application/json",
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)
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assert response.status_code == 200
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payload = response.json()
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assert payload["link_type"] == "adopted"
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assert payload["solution_usage_count"] == 1
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ticket.refresh_from_db()
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assert ticket.status == "closed"
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assert ticket.resolution_summary == solution.solution
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assert ticket.is_resolved is True
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assert ticket.replied_to_customer is True
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assert ticket.resolved_at is not None
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assert ticket.closed_at is not None
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assert TicketSolutionLink.objects.filter(
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ticket=ticket,
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solution=solution,
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link_type="adopted",
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).exists()
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assert ticket.events.filter(event_type="solution_adopted").exists()
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