feat: adopt solution and close ticket
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@@ -1,3 +1,4 @@
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from apps.solutions.models import Solution, TicketSolutionLink
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from apps.tickets.models import Ticket
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@@ -66,3 +67,48 @@ def test_list_ticket_solutions_returns_linked_solution_details(admin_client, db)
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payload = response.json()
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assert payload[0]["link_type"] == "adopted"
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assert payload[0]["solution"]["title"] == "Restart callback worker"
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def test_adopt_solution_closes_ticket_and_records_resolution(admin_client, db):
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ticket = Ticket.objects.create(
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ticket_no="TK202607030300",
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title="查询采集进度",
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description="客户需要确认采集进度",
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status="pending",
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)
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solution = Solution.objects.create(
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title="查询采集进度处理方案",
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problem_signature="采集进度查询",
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root_cause="税局采集链路不稳定",
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solution="查询 Python 日志,确认税局不稳定,仍在采集中。",
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status="published",
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)
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response = admin_client.post(
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f"/api/solutions/{solution.id}/adopt-ticket",
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data={
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"ticket_id": ticket.id,
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"replied_to_customer": True,
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"remark": "采纳方案并回复客户",
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},
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content_type="application/json",
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)
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assert response.status_code == 200
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payload = response.json()
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assert payload["link_type"] == "adopted"
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assert payload["solution_usage_count"] == 1
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ticket.refresh_from_db()
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assert ticket.status == "closed"
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assert ticket.resolution_summary == solution.solution
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assert ticket.is_resolved is True
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assert ticket.replied_to_customer is True
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assert ticket.resolved_at is not None
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assert ticket.closed_at is not None
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assert TicketSolutionLink.objects.filter(
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ticket=ticket,
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solution=solution,
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link_type="adopted",
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).exists()
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assert ticket.events.filter(event_type="solution_adopted").exists()
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