67 lines
3.0 KiB
Python
67 lines
3.0 KiB
Python
from django.contrib.auth import get_user_model
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from django.core.management.base import BaseCommand, CommandError
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from apps.tickets.draft_services import (
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confirm_draft,
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create_agent_run_for_draft,
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execute_draft_analysis,
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)
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from apps.tickets.models import TicketDraft
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class Command(BaseCommand):
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help = "Run the fixed real-text ticket intake acceptance workflow."
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def add_arguments(self, parser):
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parser.add_argument("--username", default="admin")
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def handle(self, *args, **options):
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user = get_user_model().objects.filter(username=options["username"]).first()
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if user is None:
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raise CommandError("验收用户不存在")
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draft = TicketDraft.objects.create(
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created_by=user,
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source_text=(
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"生产环境中，客户 A 的采集任务 JOB-1024 从上午 10 点起没有更新，"
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"影响单个客户，请技术支持排查。"
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),
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)
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run = create_agent_run_for_draft(draft)
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execute_draft_analysis(draft.id, run.id)
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draft.refresh_from_db()
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if draft.status != "ready":
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raise CommandError(f"真实文本分析失败: {draft.error_code} {draft.error_message}")
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fields = {
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**draft.current_fields,
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"title": draft.current_fields.get("title") or "生产采集任务未更新",
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"description": draft.current_fields.get("description") or draft.source_text,
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"category_code": "technical_issue",
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"priority": draft.current_fields.get("priority")
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if draft.current_fields.get("priority") in {"low", "medium", "high", "urgent"}
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else "high",
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"problem_performance": draft.current_fields.get("problem_performance")
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or "采集进度长时间未更新",
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"problem_object": draft.current_fields.get("problem_object") or "JOB-1024",
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"submitter_name": draft.current_fields.get("submitter_name") or "验收用户",
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"submitter_org": draft.current_fields.get("submitter_org") or "验收机构",
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"environment": draft.current_fields.get("environment") or "生产环境",
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"impact_scope": draft.current_fields.get("impact_scope") or "单个客户",
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"related_system": draft.current_fields.get("related_system") or "数据采集平台",
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}
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draft.current_fields = fields
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draft.revision += 1
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draft.save(update_fields=["current_fields", "revision", "updated_at"])
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revision = draft.revision
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first = confirm_draft(draft.public_id, revision, user)
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second = confirm_draft(draft.public_id, revision, user)
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if first.confirmed_ticket_id != second.confirmed_ticket_id:
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raise CommandError("重复确认创建了不同工单")
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self.stdout.write(
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self.style.SUCCESS(
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"Ticket intake acceptance passed: "
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f"draft={draft.public_id} run={run.public_id} "
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f"ticket={first.confirmed_ticket.ticket_no} decision={first.decision}"
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)
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)
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