578 lines
36 KiB
TypeScript
578 lines
36 KiB
TypeScript
import * as React from 'react'
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import {
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AlertCircle,
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Activity,
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ArrowRight,
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Ban,
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Bot,
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Check,
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CheckCircle2,
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File,
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FileImage,
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FileSpreadsheet,
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FileText,
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LoaderCircle,
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MessageSquareMore,
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Presentation,
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RotateCcw,
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Send,
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ShieldCheck,
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Sparkles,
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Trash2
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} from 'lucide-react'
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import { toast } from 'sonner'
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import { AppField } from '@/components/app/AppField'
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import { AppPage } from '@/components/app/AppPage'
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import { AppPageHeader } from '@/components/app/AppPageHeader'
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import { AppSection } from '@/components/app/AppSection'
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import { Alert, AlertDescription, AlertTitle } from '@/components/ui/alert'
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import {
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AlertDialog,
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AlertDialogAction,
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AlertDialogCancel,
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AlertDialogContent,
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AlertDialogDescription,
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AlertDialogFooter,
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AlertDialogHeader,
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AlertDialogTitle,
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AlertDialogTrigger
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} from '@/components/ui/alert-dialog'
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import { Badge } from '@/components/ui/badge'
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import { Bubble, BubbleContent } from '@/components/ui/bubble'
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import { Button } from '@/components/ui/button'
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import { Card, CardContent, CardDescription, CardHeader, CardTitle } from '@/components/ui/card'
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import { FieldGroup } from '@/components/ui/field'
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import { Input } from '@/components/ui/input'
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import { Message, MessageContent, MessageGroup } from '@/components/ui/message'
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import {
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MessageScroller,
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MessageScrollerContent,
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MessageScrollerItem,
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MessageScrollerViewport
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} from '@/components/ui/message-scroller'
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import { Select, SelectContent, SelectGroup, SelectItem, SelectTrigger, SelectValue } from '@/components/ui/select'
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import { Separator } from '@/components/ui/separator'
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import { Skeleton } from '@/components/ui/skeleton'
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import { Textarea } from '@/components/ui/textarea'
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import { useIsMobile } from '@/hooks/use-mobile'
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import { cn } from '@/lib/utils'
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import { createTicket } from './api'
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import {
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analyzeTicketDraft,
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answerTicketDraft,
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cancelTicketDraftAnalysis,
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confirmTicketDraft,
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createTicketDraft,
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deleteTicketDraftMaterial,
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getTicketDraft,
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getTicketDraftAvailability,
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listTicketDrafts,
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rejectTicketDraft,
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subscribeAgentRunEvents,
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updateTicketDraft,
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uploadTicketDraftMaterial
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} from './draft-api'
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import type { AgentRunEvent, TicketDraft, TicketDraftAvailability, TicketDraftMaterial } from './draft-types'
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import { TICKET_CATEGORIES } from './ticketCategories'
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import type { TicketInput } from './types'
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const initialForm: TicketInput = {
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title: '',
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description: '',
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category_code: 'business_issue',
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priority: 'medium',
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problem_performance: '',
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problem_object: '',
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submitter_name: '',
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submitter_org: '',
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impact_scope: '',
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environment: '',
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related_system: ''
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}
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const ENVIRONMENT_OPTIONS = ['生产环境', '测试环境', '预发布环境', '本地环境']
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const FIELD_LABELS: Record<string, string> = {
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title: '工单标题',
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description: '问题描述',
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category_code: '问题分类',
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priority: '优先级',
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problem_performance: '问题表现',
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problem_object: '问题对象',
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submitter_name: '提出人',
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submitter_org: '提出机构',
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impact_scope: '影响范围',
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environment: '环境',
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related_system: '关联系统'
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}
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type ConversationItem = { role: 'assistant' | 'user'; content: string }
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function mergeForm(fields: Partial<TicketInput>): TicketInput {
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return { ...initialForm, ...fields }
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}
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function formatFileSize(size: number) {
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if (size < 1024) return `${size} B`
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if (size < 1024 * 1024) return `${Math.round(size / 1024)} KB`
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return `${(size / 1024 / 1024).toFixed(1)} MB`
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}
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function MaterialIcon({ material }: { material: Pick<TicketDraftMaterial, 'material_type'> }) {
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if (material.material_type === 'image') return <FileImage className="size-4" />
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if (material.material_type === 'spreadsheet') return <FileSpreadsheet className="size-4" />
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if (material.material_type === 'presentation') return <Presentation className="size-4" />
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if (material.material_type === 'document' || material.material_type === 'text' || material.material_type === 'log') return <FileText className="size-4" />
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return <File className="size-4" />
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}
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function MaterialStatus({ material }: { material: TicketDraftMaterial }) {
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if (material.scan_status === 'infected') return <Badge variant="destructive">已拦截</Badge>
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if (material.scan_status === 'failed') return <Badge variant="destructive">扫描失败</Badge>
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if (material.parse_status === 'failed' || material.parse_status === 'blocked') return <Badge variant="warning">解析失败</Badge>
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if (material.scan_status === 'clean' && ['parsed', 'not_applicable'].includes(material.parse_status)) return <Badge variant="success"><ShieldCheck />可用</Badge>
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return <Badge variant="secondary">处理中</Badge>
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}
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function DraftSpine({ draft }: { draft: TicketDraft | null }) {
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const active = draft?.status === 'analyzing'
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? 1
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: draft?.status === 'needs_input' || draft?.status === 'ready' || draft?.status === 'failed'
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? 2
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: draft?.status === 'ticket_created' || draft?.status === 'confirmed'
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? 3
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: 0
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return (
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<div className="grid grid-cols-4 gap-2 rounded-xl border bg-card p-3" aria-label="建单进度">
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{['提交材料', '智能解析', '补全事实', '正式建单'].map((label, index) => (
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<div key={label} className="flex min-w-0 items-center gap-2">
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<span className={cn('flex size-6 shrink-0 items-center justify-center rounded-full border text-xs font-semibold', index < active && 'border-primary bg-primary text-primary-foreground', index === active && 'border-primary text-primary')}>
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{index < active ? <Check className="size-3.5" /> : index + 1}
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</span>
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<span className={cn('truncate text-xs font-medium text-muted-foreground', index === active && 'text-foreground')}>{label}</span>
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{index < 3 ? <Separator className="hidden flex-1 sm:block" /> : null}
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</div>
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))}
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</div>
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)
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}
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const ANALYSIS_STAGES = [
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{ label: '解析材料', stages: ['queued', 'parsing', 'starting'] },
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{ label: '提取事实', stages: ['extracting', 'executing', 'generating', 'validating', 'repairing', 'retrying', 'extraction_completed'] },
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{ label: '创建工单', stages: ['creating_ticket'] },
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{ label: '完成', stages: ['completed'] }
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]
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const EVENT_LABELS: Record<string, string> = {
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queued: '任务已排队',
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parsing: '正在解析材料',
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extracting: '正在提取问题事实',
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starting: 'Agent 开始运行',
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executing: '正在执行受理步骤',
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generating: '正在生成结构化字段',
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validating: '正在校验提取结果',
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repairing: '正在修正结构化结果',
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retrying: '模型调用正在重试',
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extraction_completed: '字段提取已完成',
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creating_ticket: '正在创建正式工单',
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completed: '正式工单已创建',
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needs_input: '需要补充问题信息',
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cancellation_requested: '已请求取消受理',
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cancelled: '智能受理已取消',
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failed: '受理运行失败'
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}
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function AnalysisProgress({
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draft,
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events,
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streamState,
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busy,
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onCancel
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}: {
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draft: TicketDraft
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events: AgentRunEvent[]
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streamState: 'connecting' | 'connected' | 'reconnecting'
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busy: boolean
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onCancel: () => void
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}) {
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const progress = draft.agent_progress
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const latestEvent = events[events.length - 1]
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const liveStage = latestEvent?.event_type ?? progress.stage
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const liveMessage = latestEvent?.payload.message
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?? latestEvent?.payload.progress_message
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?? progress.message
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const activeIndex = Math.max(0, ANALYSIS_STAGES.findIndex((item) => item.stages.includes(liveStage)))
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const elapsedSeconds = Math.max(Math.round(progress.elapsed_ms / 1000), 0)
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return (
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<Card className="gap-0 py-0">
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<CardHeader className="grid grid-cols-[minmax(0,1fr)_auto] gap-3 border-b bg-muted/30 py-3.5">
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<div className="grid gap-1">
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<CardTitle className="text-sm font-semibold">智能受理运行</CardTitle>
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<CardDescription className="text-xs leading-5">运行事件按服务端序号实时补充，断线后从最后一条继续。</CardDescription>
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</div>
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<div className="flex items-center gap-2">
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<Badge variant={streamState === 'connected' ? 'success' : 'secondary'}>
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<Activity />{streamState === 'connected' ? '实时同步' : streamState === 'reconnecting' ? '正在重连' : '正在连接'}
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</Badge>
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<Button type="button" variant="outline" size="sm" onClick={onCancel} disabled={busy}>
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<Ban data-icon="inline-start" />取消受理
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</Button>
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</div>
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</CardHeader>
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<CardContent className="grid min-h-56 content-center gap-5 p-6">
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<div className="flex items-center justify-center gap-3">
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<LoaderCircle className="size-7 animate-spin text-primary" />
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<div>
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<div className="flex flex-wrap items-center gap-2">
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<p className="font-medium">{liveMessage}</p>
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{progress.retry_count ? <Badge variant="warning">已重试 {progress.retry_count} 次</Badge> : null}
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</div>
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<p className="mt-1 text-sm text-muted-foreground">已等待 {elapsedSeconds} 秒。形成有效问题描述后，系统会直接创建正式工单。</p>
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</div>
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</div>
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<div className="grid grid-cols-4 gap-2" aria-label="AI 分析阶段">
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{ANALYSIS_STAGES.map((item, index) => (
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<div key={item.label} className={cn('rounded-md border px-2 py-2 text-center text-xs text-muted-foreground', index < activeIndex && 'border-success/40 bg-success/10 text-success', index === activeIndex && 'border-primary/50 bg-primary/5 font-medium text-foreground')}>
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{index < activeIndex ? <Check className="mr-1 inline size-3" /> : null}{item.label}
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</div>
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))}
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</div>
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{events.length ? (
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<div className="grid gap-1.5 rounded-lg border bg-muted/20 p-3" aria-label="实时运行事件">
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{events.slice(-4).map((event) => (
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<div key={event.sequence} className="grid grid-cols-[3.5rem_minmax(0,1fr)] items-center gap-2 text-xs">
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<span className="font-mono text-muted-foreground">#{String(event.sequence).padStart(3, '0')}</span>
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<span className={cn('truncate text-muted-foreground', event === latestEvent && 'font-medium text-foreground')}>
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{EVENT_LABELS[event.event_type] ?? event.payload.message ?? event.event_type}
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</span>
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</div>
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))}
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</div>
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) : null}
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{progress.slow ? <Alert><RotateCcw /><AlertTitle>模型响应较慢，任务仍在继续</AlertTitle><AlertDescription>无需重复提交。系统会继续等待并显示重试状态；你也可以稍后返回恢复这次受理。</AlertDescription></Alert> : null}
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</CardContent>
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</Card>
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)
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}
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export function TicketCreatePage() {
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const mobile = useIsMobile()
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const [availability, setAvailability] = React.useState<TicketDraftAvailability | null>(null)
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const [loading, setLoading] = React.useState(true)
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const [mode, setMode] = React.useState<'ai' | 'manual'>('manual')
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const [sourceText, setSourceText] = React.useState('')
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const [pendingFiles, setPendingFiles] = React.useState<File[]>([])
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const [draft, setDraft] = React.useState<TicketDraft | null>(null)
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const [recentDraft, setRecentDraft] = React.useState<TicketDraft | null>(null)
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const [form, setForm] = React.useState<TicketInput>(initialForm)
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const [changedFields, setChangedFields] = React.useState<Set<string>>(new Set())
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const [dirty, setDirty] = React.useState(false)
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const [guided, setGuided] = React.useState(false)
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const [answer, setAnswer] = React.useState('')
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const [conversation, setConversation] = React.useState<ConversationItem[]>([])
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const [error, setError] = React.useState('')
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const [busy, setBusy] = React.useState(false)
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const [runEvents, setRunEvents] = React.useState<AgentRunEvent[]>([])
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const [streamState, setStreamState] = React.useState<'connecting' | 'connected' | 'reconnecting'>('connecting')
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const lastEventSequence = React.useRef(0)
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const acceptDraft = React.useCallback((next: TicketDraft) => {
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setDraft(next)
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setConversation(next.messages.map((item) => ({ role: item.role, content: item.content })))
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if (next.status === 'needs_input' || next.status === 'ready') {
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setForm((current) => {
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const merged = mergeForm(next.fields)
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const changed = new Set(Object.keys(merged).filter((key) => merged[key as keyof TicketInput] !== current[key as keyof TicketInput]))
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setChangedFields(changed)
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return merged
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})
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setDirty(false)
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}
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}, [])
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React.useEffect(() => {
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let cancelled = false
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const requestedDraftId = new URLSearchParams(window.location.hash.split('?')[1] ?? '').get('draft')
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Promise.all([
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getTicketDraftAvailability(),
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listTicketDrafts(),
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requestedDraftId ? getTicketDraft(requestedDraftId).catch(() => null) : Promise.resolve(null)
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])
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.then(([nextAvailability, drafts, requestedDraft]) => {
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if (cancelled) return
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setAvailability(nextAvailability)
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setMode(nextAvailability.available ? 'ai' : 'manual')
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if (requestedDraft) {
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acceptDraft(requestedDraft)
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setSourceText(requestedDraft.source_text)
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setRecentDraft(null)
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} else {
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setRecentDraft(drafts[0] ?? null)
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}
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})
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.catch(() => {
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if (!cancelled) setMode('manual')
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})
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.finally(() => !cancelled && setLoading(false))
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return () => { cancelled = true }
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}, [acceptDraft])
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React.useEffect(() => {
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lastEventSequence.current = 0
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setRunEvents([])
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setStreamState('connecting')
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}, [draft?.agent_run_public_id])
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React.useEffect(() => {
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if (!draft || draft.status !== 'analyzing' || !draft.agent_run_public_id) return
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let active = true
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let fallbackTimer: number | undefined
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const refreshDraft = async () => {
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try {
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const next = await getTicketDraft(draft.public_id)
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if (active) acceptDraft(next)
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} catch (reason) {
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if (active) setError(reason instanceof Error ? reason.message : '查询 AI 受理状态失败')
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}
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}
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// sequence 同时用于去重和组件重建后的续传；SSE 异常时再以查询接口兜底收敛终态。
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const close = subscribeAgentRunEvents(draft.agent_run_public_id, {
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after: lastEventSequence.current,
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onOpen: () => {
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if (!active) return
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setStreamState('connected')
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if (fallbackTimer) window.clearTimeout(fallbackTimer)
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},
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onEvent: (event) => {
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if (!active || event.sequence <= lastEventSequence.current) return
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lastEventSequence.current = event.sequence
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setRunEvents((current) => [...current, event].slice(-20))
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if (['completed', 'failed', 'needs_input', 'cancelled', 'timed_out'].includes(event.event_type)) {
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void refreshDraft()
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}
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},
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onError: () => {
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if (!active) return
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setStreamState('reconnecting')
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if (fallbackTimer) window.clearTimeout(fallbackTimer)
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fallbackTimer = window.setTimeout(() => void refreshDraft(), 2500)
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}
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})
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return () => {
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active = false
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close()
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if (fallbackTimer) window.clearTimeout(fallbackTimer)
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}
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}, [acceptDraft, draft?.agent_run_public_id, draft?.public_id, draft?.status])
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React.useEffect(() => {
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const ticket = draft?.created_ticket ?? draft?.confirmed_ticket
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if ((draft?.status === 'ticket_created' || draft?.status === 'confirmed') && ticket) {
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toast.success(draft.decision === 'auto_created' ? '已自动创建正式工单' : '已创建正式工单')
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window.location.hash = `/tickets/${ticket.id}`
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}
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}, [draft])
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function updateField<Key extends keyof TicketInput>(field: Key, value: TicketInput[Key]) {
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setForm((current) => ({ ...current, [field]: value }))
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setDirty(Boolean(draft))
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setChangedFields((current) => new Set(current).add(field))
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}
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function validateForm() {
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const required: (keyof TicketInput)[] = ['title', 'description', 'category_code', 'priority', 'problem_performance', 'problem_object', 'submitter_name', 'submitter_org', 'environment']
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const missing = required.filter((key) => !String(form[key] ?? '').trim())
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if (missing.length) {
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setError(`请补齐：${missing.map((key) => FIELD_LABELS[key]).join('、')}`)
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return false
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}
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return true
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}
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async function startAi() {
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if (!sourceText.trim() && pendingFiles.length === 0) { setError('请先输入问题描述或上传问题材料'); return }
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setBusy(true); setError('')
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setRunEvents([]); lastEventSequence.current = 0
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try {
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let next = await createTicketDraft(sourceText)
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// 每次上传都会推进 revision，必须串行使用服务端返回的新版本。
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for (const file of pendingFiles) next = await uploadTicketDraftMaterial(next.public_id, file)
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next = await analyzeTicketDraft(next.public_id, next.revision)
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acceptDraft(next)
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setRecentDraft(null)
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} catch (reason) { setError(reason instanceof Error ? reason.message : 'AI 分析启动失败') } finally { setBusy(false) }
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}
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async function saveIfDirty(current: TicketDraft) {
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if (!dirty) return current
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// revision 是受理记录的乐观锁；冲突交给服务端拒绝，避免覆盖另一页面的补充结果。
|
||
const saved = await updateTicketDraft(current.public_id, current.revision, form)
|
||
acceptDraft(saved)
|
||
return saved
|
||
}
|
||
|
||
async function retryAnalysis() {
|
||
if (!draft) return
|
||
setBusy(true); setError('')
|
||
try {
|
||
const saved = await saveIfDirty(draft)
|
||
acceptDraft(await analyzeTicketDraft(saved.public_id, saved.revision))
|
||
} catch (reason) { setError(reason instanceof Error ? reason.message : '重新分析失败') } finally { setBusy(false) }
|
||
}
|
||
|
||
async function cancelAnalysis() {
|
||
if (!draft || draft.status !== 'analyzing') return
|
||
setBusy(true); setError('')
|
||
try {
|
||
acceptDraft(await cancelTicketDraftAnalysis(draft.public_id, draft.revision))
|
||
toast.info('智能受理已取消，材料与已填字段仍可恢复')
|
||
} catch (reason) {
|
||
setError(reason instanceof Error ? reason.message : '取消智能受理失败')
|
||
} finally {
|
||
setBusy(false)
|
||
}
|
||
}
|
||
|
||
async function submitAnswer() {
|
||
if (!draft || !answer.trim()) return
|
||
const question = draft.questions[0] ?? '请补充缺失信息'
|
||
setBusy(true); setError('')
|
||
try {
|
||
const saved = await saveIfDirty(draft)
|
||
acceptDraft(await answerTicketDraft(saved.public_id, saved.revision, question, answer.trim()))
|
||
setAnswer('')
|
||
} catch (reason) { setError(reason instanceof Error ? reason.message : '提交回答失败') } finally { setBusy(false) }
|
||
}
|
||
|
||
async function confirmDraft() {
|
||
if (!draft || !validateForm()) return
|
||
setBusy(true); setError('')
|
||
try {
|
||
const saved = await saveIfDirty(draft)
|
||
const confirmed = await confirmTicketDraft(saved.public_id, saved.revision)
|
||
acceptDraft(confirmed)
|
||
toast.success('已按人工补全内容创建工单')
|
||
const ticket = confirmed.created_ticket ?? confirmed.confirmed_ticket
|
||
if (ticket) window.location.hash = `/tickets/${ticket.id}`
|
||
} catch (reason) { setError(reason instanceof Error ? reason.message : '确认创建失败') } finally { setBusy(false) }
|
||
}
|
||
|
||
async function handleManualSubmit(event: React.FormEvent) {
|
||
event.preventDefault()
|
||
if (!validateForm()) return
|
||
setBusy(true); setError('')
|
||
try { const ticket = await createTicket(form); window.location.hash = `/tickets/${ticket.id}` } catch (reason) { setError(reason instanceof Error ? reason.message : '创建工单失败') } finally { setBusy(false) }
|
||
}
|
||
|
||
async function discardDraft() {
|
||
if (!draft) return
|
||
try { await rejectTicketDraft(draft.public_id, draft.revision) } catch { /* dismissal remains local */ }
|
||
setDraft(null); setForm(initialForm); setSourceText(''); setPendingFiles([]); setConversation([]); setMode('manual')
|
||
}
|
||
|
||
function selectMaterials(files: File[]) {
|
||
if (!availability) return
|
||
const maxFiles = availability.max_files || 10
|
||
const maxFileSize = availability.max_file_size || 20 * 1024 * 1024
|
||
const maxTotalSize = availability.max_total_size || 100 * 1024 * 1024
|
||
if (files.length > maxFiles) {
|
||
setError(`每次受理最多选择 ${maxFiles} 个材料`)
|
||
return
|
||
}
|
||
const oversized = files.find((file) => file.size > maxFileSize)
|
||
if (oversized) {
|
||
setError(`${oversized.name} 超过单文件 ${formatFileSize(maxFileSize)} 限制`)
|
||
return
|
||
}
|
||
if (files.reduce((total, file) => total + file.size, 0) > maxTotalSize) {
|
||
setError(`材料总量不能超过 ${formatFileSize(maxTotalSize)}`)
|
||
return
|
||
}
|
||
if (!availability.vision_available) {
|
||
const image = files.find((file) => file.type.startsWith('image/'))
|
||
if (image) {
|
||
setError(`${image.name} 是图片，但当前受理模型不支持图片理解`)
|
||
return
|
||
}
|
||
}
|
||
setError('')
|
||
setPendingFiles(files)
|
||
}
|
||
|
||
if (mobile) {
|
||
return <AppPage header={<AppPageHeader title="创建工单" description="AI 建单配置与确认仅支持桌面端" />}><Alert><AlertCircle /><AlertTitle>请使用桌面端创建工单</AlertTitle><AlertDescription>移动端当前仅支持查看。输入、材料上传、逐问补齐和最终确认需要在桌面端完成。</AlertDescription></Alert></AppPage>
|
||
}
|
||
|
||
if (loading) return <AppPage header={<AppPageHeader title="创建工单" />}><div className="grid gap-3"><Skeleton className="h-20" /><Skeleton className="h-64" /></div></AppPage>
|
||
|
||
const aiReady = mode === 'ai' && availability?.available
|
||
const reviewReady = draft?.status === 'needs_input' || draft?.status === 'ready'
|
||
const selectableExtensions = (availability?.supported_extensions ?? [])
|
||
.filter((extension) => availability?.vision_available || !['jpg', 'jpeg', 'png', 'webp'].includes(extension))
|
||
const materialAccept = selectableExtensions.map((extension) => `.${extension}`).join(',')
|
||
const materialLimitText = availability
|
||
? `最多 ${availability.max_files || 10} 个；单个 ${formatFileSize(availability.max_file_size || 20 * 1024 * 1024)}，总计 ${formatFileSize(availability.max_total_size || 100 * 1024 * 1024)}。`
|
||
: ''
|
||
return (
|
||
<AppPage
|
||
contentClassName="grid gap-4"
|
||
header={<AppPageHeader title="创建工单" description="提交聊天材料后，AI 会提取事实；问题描述有效时直接创建正式工单。" actions={<div className="flex gap-2"><Button variant={mode === 'ai' ? 'default' : 'outline'} onClick={() => availability?.available && setMode('ai')} disabled={!availability?.available}><Sparkles data-icon="inline-start" />智能受理</Button><Button variant={mode === 'manual' ? 'default' : 'outline'} onClick={() => setMode('manual')}>普通表单</Button></div>} />}
|
||
>
|
||
{aiReady ? <DraftSpine draft={draft} /> : null}
|
||
{error ? <Alert variant="destructive"><AlertCircle /><AlertTitle>当前操作未完成</AlertTitle><AlertDescription>{error}</AlertDescription></Alert> : null}
|
||
{!availability?.available && availability?.reason ? <Alert><Bot /><AlertTitle>AI 起草暂不可用</AlertTitle><AlertDescription>{availability.reason}，仍可使用普通表单建单。</AlertDescription></Alert> : null}
|
||
{recentDraft && !draft && aiReady ? <Alert><RotateCcw /><AlertTitle>发现 24 小时内未完成受理</AlertTitle><AlertDescription className="flex items-center justify-between gap-3"><span>{recentDraft.source_text || `仅包含 ${recentDraft.materials.length} 份材料的受理`}</span><Button size="sm" variant="outline" onClick={() => { acceptDraft(recentDraft); setSourceText(recentDraft.source_text) }}>恢复受理</Button></AlertDescription></Alert> : null}
|
||
|
||
{aiReady && !draft ? (
|
||
<div className="grid gap-4 xl:grid-cols-[minmax(0,1fr)_320px]">
|
||
<AppSection variant="card" title="提交问题材料" description="粘贴聊天记录，也可以上传截图、PDF、文本、日志或 Office 文档。">
|
||
<AppField label="聊天记录或补充说明" htmlFor="ai-ticket-source"><Textarea id="ai-ticket-source" className="min-h-44" value={sourceText} onChange={(event) => setSourceText(event.target.value)} placeholder="例如：生产环境中，客户 A 的采集任务从上午 10 点起没有更新，任务编号为 JOB-1024，请技术支持排查。" /></AppField>
|
||
<FieldGroup className="gap-3">
|
||
<AppField
|
||
label="问题材料（可选）"
|
||
description={`${materialLimitText} 支持 ${selectableExtensions.map((item) => item.toUpperCase()).join('、')}。${availability?.vision_available ? '' : ` ${availability?.vision_reason || ''}`}`}
|
||
>
|
||
<Input type="file" accept={materialAccept} multiple onChange={(event) => selectMaterials(Array.from(event.target.files ?? []))} />
|
||
</AppField>
|
||
{pendingFiles.length ? <div className="flex flex-wrap gap-2">{pendingFiles.map((file) => <Badge key={`${file.name}-${file.size}`} variant="secondary"><FileText />{file.name} · {formatFileSize(file.size)}</Badge>)}</div> : null}
|
||
</FieldGroup>
|
||
<div className="flex justify-end"><Button onClick={() => void startAi()} disabled={busy || (!sourceText.trim() && pendingFiles.length === 0)}>{busy ? <LoaderCircle className="animate-spin" /> : <Sparkles data-icon="inline-start" />}<span>{busy ? '准备受理…' : '开始智能受理'}</span></Button></div>
|
||
</AppSection>
|
||
<AppSection variant="card" title="受理规则" action={<Badge variant="ai">自动建单</Badge>}><div className="grid gap-3 text-sm text-muted-foreground"><p>材料先校验格式并执行恶意文件扫描，通过后才进入解析。</p><p>单份材料失败不会删除原件，也不会伪造解析结果。</p><p>形成有效问题描述后立即建单，其他字段允许后续补齐。</p></div></AppSection>
|
||
</div>
|
||
) : null}
|
||
|
||
{draft?.status === 'analyzing' ? <AnalysisProgress draft={draft} events={runEvents} streamState={streamState} busy={busy} onCancel={() => void cancelAnalysis()} /> : null}
|
||
|
||
{draft?.status === 'failed' ? <Alert variant={draft.error_code === 'analysis_cancelled' ? 'default' : 'destructive'}><AlertCircle /><AlertTitle>{draft.error_code === 'analysis_cancelled' ? '智能受理已取消' : 'AI 分析失败'}</AlertTitle><AlertDescription className="grid gap-3"><span>{draft.error_message || '原文、材料和已填字段均已保留。'}</span><div className="flex gap-2"><Button variant="outline" size="sm" onClick={() => void retryAnalysis()} disabled={busy}>重新分析</Button><Button variant="outline" size="sm" onClick={() => setMode('manual')}>转为普通表单</Button></div></AlertDescription></Alert> : null}
|
||
|
||
{(reviewReady || mode === 'manual' || draft?.status === 'failed') ? (
|
||
<form className="grid gap-4 xl:grid-cols-[minmax(0,1fr)_340px]" onSubmit={handleManualSubmit}>
|
||
<div className="grid gap-4">
|
||
{reviewReady && draft.missing_fields.length ? <Alert><MessageSquareMore /><AlertTitle>尚未形成可自动建单的完整描述</AlertTitle><AlertDescription>{draft.invalid_reason || `建议补充：${draft.missing_fields.map((code) => FIELD_LABELS[code] ?? code).join('、')}`}</AlertDescription></Alert> : null}
|
||
<TicketFields form={form} changedFields={changedFields} updateField={updateField} />
|
||
<AppSection variant="card" title={reviewReady ? '人工兜底建单' : '提交工单'} description={reviewReady ? '当 AI 无法形成有效问题时，可补齐字段后人工创建。' : '普通表单不会调用 AI。'} footer={<div className="ml-auto flex gap-2">{draft ? <Button type="button" variant="ghost" onClick={() => void discardDraft()}><Trash2 data-icon="inline-start" />放弃受理</Button> : null}{reviewReady ? <AlertDialog><AlertDialogTrigger asChild><Button type="button" disabled={busy}><CheckCircle2 data-icon="inline-start" />按补全内容建单</Button></AlertDialogTrigger><AlertDialogContent><AlertDialogHeader><AlertDialogTitle>按人工补全内容创建工单？</AlertDialogTitle><AlertDialogDescription>标题：{form.title || '未填写'}；分类：{TICKET_CATEGORIES.find((item) => item.code === form.category_code)?.label ?? form.category_code}；优先级：{form.priority}；材料 {draft.materials.length} 份。确认后将幂等创建正式工单。</AlertDialogDescription></AlertDialogHeader><AlertDialogFooter><AlertDialogCancel>返回检查</AlertDialogCancel><AlertDialogAction onClick={() => void confirmDraft()}>创建工单</AlertDialogAction></AlertDialogFooter></AlertDialogContent></AlertDialog> : <Button type="submit" disabled={busy}><Send data-icon="inline-start" />{busy ? '创建中…' : '创建工单'}</Button>}</div>}><div className="flex items-start gap-2 text-sm text-muted-foreground"><CheckCircle2 className="mt-0.5 size-4" /><span>{reviewReady ? '人工补全值会记录为受保护字段，后续 Agent 不会静默覆盖。' : '提交后工单进入支持处理队列。'}</span></div></AppSection>
|
||
</div>
|
||
<div className="grid content-start gap-4">
|
||
{reviewReady ? <AppSection variant="card" title="缺失信息处理" action={<Button size="sm" variant="outline" onClick={() => setGuided((value) => !value)} disabled={draft.guided_rounds >= 5}>{guided ? '关闭逐问' : '切换逐问'}</Button>}>{guided ? <GuidedPanel draft={draft} conversation={conversation} answer={answer} setAnswer={setAnswer} submitAnswer={submitAnswer} busy={busy} /> : <div className="grid gap-2">{draft.questions.length ? draft.questions.map((question) => <div key={question} className="rounded-lg border bg-muted/40 p-3 text-sm">{question}</div>) : <p className="text-sm text-muted-foreground">AI 未发现缺失信息，请直接审核字段。</p>}</div>}</AppSection> : null}
|
||
{draft?.materials.length ? <AppSection variant="card" title={`材料清单 ${draft.materials.length}/${availability?.max_files || 10}`}>{draft.materials.map((material) => <div key={material.id} className="flex items-center justify-between gap-3 rounded-lg border p-3 text-sm"><div className="flex min-w-0 items-center gap-2"><MaterialIcon material={material} /><div className="min-w-0"><p className="truncate font-medium">{material.file_name}</p><p className="text-xs text-muted-foreground">{formatFileSize(material.file_size)} · {material.extension.toUpperCase()}{material.parse_error ? ` · ${material.parse_error}` : ''}</p></div></div><div className="flex shrink-0 items-center gap-1"><MaterialStatus material={material} />{draft.status !== 'ticket_created' && draft.status !== 'confirmed' ? <Button type="button" variant="ghost" size="icon-sm" onClick={async () => { try { acceptDraft(await deleteTicketDraftMaterial(draft.public_id, material.id)) } catch (reason) { toast.error(reason instanceof Error ? reason.message : '删除失败') } }}><Trash2 /><span className="sr-only">删除材料</span></Button> : null}</div></div>)}</AppSection> : null}
|
||
<AppSection variant="card" title="受理边界"><div className="grid gap-2 text-sm text-muted-foreground"><p>只有形成有效问题描述后才会自动创建正式工单。</p><p>连续点击或任务重试只会关联同一张工单。</p><p>原始材料、字段来源和 Agent 运行均可追溯。</p></div></AppSection>
|
||
</div>
|
||
</form>
|
||
) : null}
|
||
</AppPage>
|
||
)
|
||
}
|
||
|
||
function GuidedPanel({ draft, conversation, answer, setAnswer, submitAnswer, busy }: { draft: TicketDraft; conversation: ConversationItem[]; answer: string; setAnswer: (value: string) => void; submitAnswer: () => void; busy: boolean }) {
|
||
const currentQuestion = draft.questions[0]
|
||
return <div className="grid gap-3"><div className="h-64 overflow-hidden rounded-lg border"><MessageScroller><MessageScrollerViewport><MessageScrollerContent className="p-3"><MessageGroup>{conversation.map((item, index) => <MessageScrollerItem key={`${index}-${item.role}`}><Message align={item.role === 'user' ? 'end' : 'start'}><MessageContent><Bubble variant={item.role === 'user' ? 'default' : 'muted'} align={item.role === 'user' ? 'end' : 'start'}><BubbleContent>{item.content}</BubbleContent></Bubble></MessageContent></Message></MessageScrollerItem>)}{currentQuestion ? <MessageScrollerItem scrollAnchor><Message><MessageContent><Bubble variant="muted"><BubbleContent>{currentQuestion}</BubbleContent></Bubble></MessageContent></Message></MessageScrollerItem> : null}</MessageGroup></MessageScrollerContent></MessageScrollerViewport></MessageScroller></div><div className="flex gap-2"><Input value={answer} onChange={(event) => setAnswer(event.target.value)} placeholder={draft.guided_rounds >= 5 ? '已达到 5 轮上限' : '输入补充信息'} disabled={busy || draft.guided_rounds >= 5 || !currentQuestion} onKeyDown={(event) => { if (event.key === 'Enter') { event.preventDefault(); submitAnswer() } }} /><Button type="button" size="icon" onClick={submitAnswer} disabled={busy || !answer.trim()}><ArrowRight /><span className="sr-only">提交回答</span></Button></div><p className="text-xs text-muted-foreground">已进行 {draft.guided_rounds}/5 轮；每次回答都会重新分析受理材料并高亮变化。</p></div>
|
||
}
|
||
|
||
function TicketFields({ form, changedFields, updateField }: { form: TicketInput; changedFields: Set<string>; updateField: <Key extends keyof TicketInput>(field: Key, value: TicketInput[Key]) => void }) {
|
||
const fieldClass = (code: keyof TicketInput) => changedFields.has(code) ? 'rounded-lg ring-2 ring-primary/30' : ''
|
||
return <><AppSection variant="card" title="提出方与对象" description="AI 生成字段已高亮，所有值都可修改。"><div className="grid gap-4 md:grid-cols-2"><AppField className={fieldClass('submitter_name')} label="提出人" required><Input value={form.submitter_name} onChange={(event) => updateField('submitter_name', event.target.value)} /></AppField><AppField className={fieldClass('submitter_org')} label="提出机构" required><Input value={form.submitter_org} onChange={(event) => updateField('submitter_org', event.target.value)} /></AppField><AppField className={fieldClass('problem_object')} label="问题对象" required><Input value={form.problem_object} onChange={(event) => updateField('problem_object', event.target.value)} /></AppField><AppField className={fieldClass('environment')} label="环境" required><Select value={form.environment} onValueChange={(value) => updateField('environment', value)}><SelectTrigger className="w-full"><SelectValue placeholder="请选择环境" /></SelectTrigger><SelectContent><SelectGroup>{ENVIRONMENT_OPTIONS.map((item) => <SelectItem key={item} value={item}>{item}</SelectItem>)}</SelectGroup></SelectContent></Select></AppField></div></AppSection><AppSection variant="card" title="问题描述"><div className="grid gap-4 md:grid-cols-2"><AppField className={fieldClass('title')} label="工单标题" required><Input value={form.title} onChange={(event) => updateField('title', event.target.value)} /></AppField><AppField className={fieldClass('problem_performance')} label="问题表现" required><Input value={form.problem_performance} onChange={(event) => updateField('problem_performance', event.target.value)} /></AppField></div><AppField className={fieldClass('description')} label="问题描述" required><Textarea value={form.description} onChange={(event) => updateField('description', event.target.value)} /></AppField></AppSection><AppSection variant="card" title="分类与影响"><div className="grid gap-4 md:grid-cols-2"><AppField className={fieldClass('category_code')} label="问题分类" required><Select value={form.category_code} onValueChange={(value) => updateField('category_code', value as TicketInput['category_code'])}><SelectTrigger className="w-full"><SelectValue /></SelectTrigger><SelectContent>{TICKET_CATEGORIES.map((item) => <SelectItem key={item.code} value={item.code}>{item.label}</SelectItem>)}</SelectContent></Select></AppField><AppField className={fieldClass('priority')} label="优先级" required><Select value={form.priority} onValueChange={(value) => updateField('priority', value as TicketInput['priority'])}><SelectTrigger className="w-full"><SelectValue /></SelectTrigger><SelectContent><SelectItem value="low">低</SelectItem><SelectItem value="medium">中</SelectItem><SelectItem value="high">高</SelectItem><SelectItem value="urgent">紧急</SelectItem></SelectContent></Select></AppField><AppField className={fieldClass('impact_scope')} label="影响范围"><Input value={form.impact_scope} onChange={(event) => updateField('impact_scope', event.target.value)} /></AppField><AppField className={fieldClass('related_system')} label="关联系统"><Input value={form.related_system} onChange={(event) => updateField('related_system', event.target.value)} /></AppField></div></AppSection></>
|
||
}
|