136 lines
2.8 KiB
Python
136 lines
2.8 KiB
Python
from datetime import datetime
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from ninja import Schema
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class TicketIn(Schema):
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title: str
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description: str
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category_code: str | None = None
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priority: str = "medium"
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problem_performance: str = ""
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problem_object: str = ""
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submitter_name: str = ""
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submitter_org: str = ""
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impact_scope: str = ""
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environment: str = ""
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related_system: str = ""
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assignee_id: int | None = None
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class TicketUpdateIn(Schema):
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title: str | None = None
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description: str | None = None
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category_code: str | None = None
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priority: str | None = None
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problem_performance: str | None = None
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problem_object: str | None = None
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submitter_name: str | None = None
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submitter_org: str | None = None
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resolution: str | None = None
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is_resolved: bool | None = None
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replied_to_customer: bool | None = None
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impact_scope: str | None = None
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environment: str | None = None
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related_system: str | None = None
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assignee_id: int | None = None
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class TicketStatusIn(Schema):
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status: str
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remark: str = ""
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resolution: str = ""
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is_resolved: bool | None = None
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replied_to_customer: bool | None = None
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class TicketUserOut(Schema):
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id: int
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username: str
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display_name: str
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class TicketCategoryOut(Schema):
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id: int
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code: str
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name: str
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description: str
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class TicketOut(Schema):
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id: int
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ticket_no: str
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title: str
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description: str
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category: TicketCategoryOut | None = None
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category_code: str | None = None
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status: str
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priority: str
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problem_performance: str
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problem_object: str
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submitter_name: str
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submitter_org: str
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ai_solution: str
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resolution: str
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is_resolved: bool
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replied_to_customer: bool
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impact_scope: str
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environment: str
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related_system: str
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requester_id: int | None
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assignee_id: int | None
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requester: TicketUserOut | None = None
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assignee: TicketUserOut | None = None
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created_at: datetime
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updated_at: datetime
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class TicketListOut(Schema):
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items: list[TicketOut]
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page: int
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page_size: int
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total: int
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total_pages: int
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class TicketEventOut(Schema):
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id: int
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event_type: str
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from_value: dict
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to_value: dict
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remark: str
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operator: TicketUserOut | None = None
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created_at: datetime
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class TicketCommentIn(Schema):
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content: str
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comment_type: str = "user"
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visibility: str = "internal"
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class TicketCommentOut(Schema):
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id: int
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content: str
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comment_type: str
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visibility: str
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created_at: datetime
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class TicketAttachmentIn(Schema):
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file_name: str
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file_type: str = ""
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mime_type: str = ""
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file_size: int = 0
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storage_path: str
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class TicketAttachmentOut(Schema):
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id: int
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file_name: str
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file_type: str
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mime_type: str
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file_size: int
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storage_path: str
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created_at: datetime
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