ai-ticket-platform/README.md

AI Ticket Platform

AI-native technical support ticket system for single-enterprise private deployment.

The product centers on support tickets and business knowledge, with configurable Agents, Skills, MCP tools, model gateway, vector retrieval, and enterprise audit controls.

Current Status

Active implementation. The project has a runnable Django + React baseline with enterprise governance, ticket and knowledge workflows, plus an administrator-facing AI configuration demo: encrypted OpenAI-compatible model channels, versioned Skills and Agents, Celery execution, cancellation, retention, and structured run traces. A real-provider end-to-end acceptance still requires a locally supplied credential.

Key docs:

• Project blueprint
• Capability status
• Design discussion log
• Local setup
• AI platform demo acceptance
• Frontend design system

Target Stack

• Backend: Django, Django Ninja, PostgreSQL, pgvector, Redis, Celery, MinIO
• Frontend: React, Vite, Tailwind CSS, shadcn/ui, Radix UI, TanStack Table
• AI: OpenAI Python SDK-compatible provider adapter, model gateway, vector retrieval, MCP client
• Deployment: Docker Compose first