57 lines
2.0 KiB
YAML
57 lines
2.0 KiB
YAML
groups:
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- name: ai-ticket-platform
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rules:
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- alert: AiTicketBackendDown
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expr: up{job="ai-ticket-backend"} == 0
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for: 2m
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labels:
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severity: critical
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annotations:
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summary: AI 工单平台后端不可用
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description: Prometheus 连续 2 分钟无法抓取后端指标。
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- alert: AiTicketChannelDeliveryFailures
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expr: ai_ticket_channel_messages_failed_recent > 0
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for: 5m
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labels:
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severity: warning
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annotations:
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summary: 渠道消息投递持续失败
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description: 最近 15 分钟存在失败的渠道消息，请检查渠道凭证、地址和重试队列。
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- alert: AiTicketChannelQueueStuck
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expr: ai_ticket_channel_messages_stuck > 0
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for: 5m
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labels:
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severity: critical
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annotations:
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summary: 渠道消息队列出现积压
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description: 存在排队超过 10 分钟的出站消息，请检查 Celery Worker 和渠道网络。
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- alert: AiTicketAgentRunFailures
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expr: ai_ticket_agent_runs_failed_recent > 0
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for: 5m
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labels:
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severity: warning
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annotations:
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summary: Agent 运行持续失败
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description: 最近 15 分钟存在失败的 Agent 运行，请检查模型、工具和运行日志。
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- alert: AiTicketToolCallFailures
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expr: ai_ticket_tool_calls_failed_recent > 0
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for: 5m
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labels:
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severity: warning
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annotations:
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summary: Tool/MCP 调用持续失败
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description: 最近 15 分钟存在失败的工具调用，请检查授权、MCP 健康和审计记录。
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- alert: AiTicketWorkItemBacklog
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expr: ai_ticket_work_items_active > 200
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for: 30m
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labels:
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severity: warning
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annotations:
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summary: 活动任务积压
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description: 活动任务连续 30 分钟超过 200 个，请检查人工处理容量和自动任务异常。
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