71 lines
2.7 KiB
Python
71 lines
2.7 KiB
Python
from django.conf import settings
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from django.db import models
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from apps.tickets.models import Ticket, TicketCategory
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class Solution(models.Model):
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title = models.CharField(max_length=200)
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problem_signature = models.TextField()
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related_system = models.CharField(max_length=120, blank=True)
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environment_scope = models.CharField(max_length=120, blank=True)
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category = models.ForeignKey(TicketCategory, null=True, blank=True, on_delete=models.SET_NULL)
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root_cause = models.TextField()
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solution = models.TextField()
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risk_note = models.TextField(blank=True)
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status = models.CharField(max_length=40, default="draft")
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allow_auto_resolve = models.BooleanField(default=False)
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requires_human_action = models.BooleanField(default=False)
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requires_external_confirmation = models.BooleanField(default=False)
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requires_production_change = models.BooleanField(default=False)
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usage_count = models.PositiveIntegerField(default=0)
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created_by = models.ForeignKey(
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settings.AUTH_USER_MODEL,
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null=True,
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blank=True,
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on_delete=models.SET_NULL,
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)
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created_at = models.DateTimeField(auto_now_add=True)
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updated_at = models.DateTimeField(auto_now=True)
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class Meta:
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ordering = ["-updated_at"]
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def __str__(self) -> str:
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return self.title
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class TicketResolution(models.Model):
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ticket = models.OneToOneField(Ticket, on_delete=models.CASCADE, related_name="resolution")
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resolution_type = models.CharField(max_length=80, default="resolved")
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source = models.CharField(max_length=24, default="human")
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root_cause = models.TextField(blank=True)
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solution_text = models.TextField()
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linked_solution = models.ForeignKey(Solution, null=True, blank=True, on_delete=models.SET_NULL)
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agent_run_id = models.BigIntegerField(null=True, blank=True)
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confirmed_by = models.ForeignKey(
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settings.AUTH_USER_MODEL,
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null=True,
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blank=True,
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on_delete=models.SET_NULL,
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)
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created_at = models.DateTimeField(auto_now_add=True)
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updated_at = models.DateTimeField(auto_now=True)
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class TicketSolutionLink(models.Model):
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE, related_name="solution_links")
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solution = models.ForeignKey(Solution, on_delete=models.CASCADE, related_name="ticket_links")
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link_type = models.CharField(max_length=40, default="referenced")
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agent_run_id = models.BigIntegerField(null=True, blank=True)
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created_by = models.ForeignKey(
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settings.AUTH_USER_MODEL,
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null=True,
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blank=True,
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on_delete=models.SET_NULL,
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)
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created_at = models.DateTimeField(auto_now_add=True)
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class Meta:
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unique_together = [("ticket", "solution", "link_type")]
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