from datetime import datetime

from ninja import Schema


class TicketIn(Schema):
    title: str
    description: str
    category_code: str | None = None
    priority: str = "medium"
    problem_performance: str = ""
    problem_object: str = ""
    submitter_name: str = ""
    submitter_org: str = ""
    impact_scope: str = ""
    environment: str = ""
    related_system: str = ""
    assignee_id: int | None = None


class TicketUpdateIn(Schema):
    title: str | None = None
    description: str | None = None
    category_code: str | None = None
    priority: str | None = None
    problem_performance: str | None = None
    problem_object: str | None = None
    submitter_name: str | None = None
    submitter_org: str | None = None
    resolution: str | None = None
    is_resolved: bool | None = None
    replied_to_customer: bool | None = None
    impact_scope: str | None = None
    environment: str | None = None
    related_system: str | None = None
    assignee_id: int | None = None


class TicketStatusIn(Schema):
    status: str
    remark: str = ""
    resolution: str = ""
    is_resolved: bool | None = None
    replied_to_customer: bool | None = None


class TicketUserOut(Schema):
    id: int
    username: str
    display_name: str


class TicketCategoryOut(Schema):
    id: int
    code: str
    name: str
    description: str


class TicketOut(Schema):
    id: int
    ticket_no: str
    title: str
    description: str
    category: TicketCategoryOut | None = None
    category_code: str | None = None
    status: str
    priority: str
    problem_performance: str
    problem_object: str
    submitter_name: str
    submitter_org: str
    ai_solution: str
    resolution: str
    is_resolved: bool
    replied_to_customer: bool
    impact_scope: str
    environment: str
    related_system: str
    requester_id: int | None
    assignee_id: int | None
    requester: TicketUserOut | None = None
    assignee: TicketUserOut | None = None
    created_at: datetime
    updated_at: datetime


class TicketListOut(Schema):
    items: list[TicketOut]
    page: int
    page_size: int
    total: int
    total_pages: int


class TicketEventOut(Schema):
    id: int
    event_type: str
    from_value: dict
    to_value: dict
    remark: str
    operator: TicketUserOut | None = None
    created_at: datetime


class TicketCommentIn(Schema):
    content: str
    comment_type: str = "user"
    visibility: str = "internal"


class TicketCommentOut(Schema):
    id: int
    content: str
    comment_type: str
    visibility: str
    created_at: datetime


class TicketAttachmentIn(Schema):
    file_name: str
    file_type: str = ""
    mime_type: str = ""
    file_size: int = 0
    storage_path: str


class TicketAttachmentOut(Schema):
    id: int
    file_name: str
    file_type: str
    mime_type: str
    file_size: int
    storage_path: str
    created_at: datetime