import uuid

import django.db.models.deletion
from django.conf import settings
from django.db import migrations, models


class Migration(migrations.Migration):
    dependencies = [
        ("agents", "0006_step_model_deployments"),
        ("tickets", "0015_support_evaluation"),
        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
    ]

    operations = [
        migrations.AddField(
            model_name="ticketdraft",
            name="blocking_missing_fields",
            field=models.JSONField(default=list),
        ),
        migrations.AddField(
            model_name="ticketdraft",
            name="blocking_questions",
            field=models.JSONField(default=list),
        ),
        migrations.AddField(
            model_name="ticketsupportanalysis",
            name="result_mode",
            field=models.CharField(default="trusted", max_length=24),
        ),
        migrations.CreateModel(
            name="TicketAutomationRun",
            fields=[
                (
                    "id",
                    models.BigAutoField(
                        auto_created=True,
                        primary_key=True,
                        serialize=False,
                        verbose_name="ID",
                    ),
                ),
                (
                    "public_id",
                    models.UUIDField(default=uuid.uuid4, editable=False, unique=True),
                ),
                (
                    "status",
                    models.CharField(
                        choices=[
                            ("queued", "Queued"),
                            ("running", "Running"),
                            ("waiting_input", "Waiting input"),
                            ("waiting_approval", "Waiting approval"),
                            ("waiting_delivery", "Waiting delivery"),
                            ("waiting_customer", "Waiting customer"),
                            ("completed", "Completed"),
                            ("failed", "Failed"),
                            ("cancelled", "Cancelled"),
                        ],
                        default="queued",
                        max_length=32,
                    ),
                ),
                ("current_step", models.CharField(default="intake", max_length=48)),
                ("policy_snapshot", models.JSONField(blank=True, default=dict)),
                ("blocking_missing_fields", models.JSONField(blank=True, default=list)),
                ("blocking_questions", models.JSONField(blank=True, default=list)),
                ("retry_count", models.PositiveSmallIntegerField(default=0)),
                ("last_error_code", models.CharField(blank=True, max_length=80)),
                ("last_error_message", models.TextField(blank=True)),
                ("next_action_at", models.DateTimeField(blank=True, null=True)),
                ("approved_at", models.DateTimeField(blank=True, null=True)),
                ("started_at", models.DateTimeField(blank=True, null=True)),
                ("finished_at", models.DateTimeField(blank=True, null=True)),
                ("created_at", models.DateTimeField(auto_now_add=True)),
                ("updated_at", models.DateTimeField(auto_now=True)),
                (
                    "approved_by",
                    models.ForeignKey(
                        blank=True,
                        null=True,
                        on_delete=django.db.models.deletion.SET_NULL,
                        related_name="approved_ticket_automation_runs",
                        to=settings.AUTH_USER_MODEL,
                    ),
                ),
                (
                    "initiated_by",
                    models.ForeignKey(
                        blank=True,
                        null=True,
                        on_delete=django.db.models.deletion.SET_NULL,
                        related_name="initiated_ticket_automation_runs",
                        to=settings.AUTH_USER_MODEL,
                    ),
                ),
                (
                    "reply_task",
                    models.ForeignKey(
                        blank=True,
                        null=True,
                        on_delete=django.db.models.deletion.SET_NULL,
                        related_name="automation_runs",
                        to="tickets.customerreplytask",
                    ),
                ),
                (
                    "support_analysis",
                    models.ForeignKey(
                        blank=True,
                        null=True,
                        on_delete=django.db.models.deletion.SET_NULL,
                        related_name="automation_runs",
                        to="tickets.ticketsupportanalysis",
                    ),
                ),
                (
                    "ticket",
                    models.ForeignKey(
                        on_delete=django.db.models.deletion.CASCADE,
                        related_name="automation_runs",
                        to="tickets.ticket",
                    ),
                ),
            ],
            options={"ordering": ["-created_at"]},
        ),
        migrations.CreateModel(
            name="TicketAutomationEvent",
            fields=[
                (
                    "id",
                    models.BigAutoField(
                        auto_created=True,
                        primary_key=True,
                        serialize=False,
                        verbose_name="ID",
                    ),
                ),
                ("sequence", models.PositiveIntegerField()),
                ("event_type", models.CharField(max_length=80)),
                ("payload", models.JSONField(blank=True, default=dict)),
                ("created_at", models.DateTimeField(auto_now_add=True)),
                (
                    "run",
                    models.ForeignKey(
                        on_delete=django.db.models.deletion.CASCADE,
                        related_name="events",
                        to="tickets.ticketautomationrun",
                    ),
                ),
            ],
            options={"ordering": ["sequence"]},
        ),
        migrations.AddIndex(
            model_name="ticketautomationrun",
            index=models.Index(
                fields=["ticket", "status", "created_at"],
                name="tickets_tic_ticket__f9dbaf_idx",
            ),
        ),
        migrations.AddIndex(
            model_name="ticketautomationrun",
            index=models.Index(
                fields=["status", "next_action_at"],
                name="tickets_tic_status_9ef355_idx",
            ),
        ),
        migrations.AddConstraint(
            model_name="ticketautomationrun",
            constraint=models.UniqueConstraint(
                condition=models.Q(
                    status__in=[
                        "queued",
                        "running",
                        "waiting_input",
                        "waiting_approval",
                        "waiting_delivery",
                        "waiting_customer",
                    ]
                ),
                fields=("ticket",),
                name="unique_active_ticket_automation_run",
            ),
        ),
        migrations.AddIndex(
            model_name="ticketautomationevent",
            index=models.Index(
                fields=["run", "sequence"],
                name="tickets_tic_run_id_d6464b_idx",
            ),
        ),
        migrations.AddConstraint(
            model_name="ticketautomationevent",
            constraint=models.UniqueConstraint(
                fields=("run", "sequence"),
                name="unique_ticket_automation_event_sequence",
            ),
        ),
    ]