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@@ -13,6 +13,27 @@ AI 工单平台把问题受理、技术排查、方案复用、知识沉淀和
 [开发指南](docs/development/development-guide.md) ·
 [生产部署](docs/operations/production-runbook.md)
 
+## 产品预览
+
+截图来自本地演示环境，可能涉及企业或客户的内容均已匿名化。
+
+### 今日工作台
+
+聚合个人待办、SLA 风险、任务中心和最近工单，并在同一页面提供上下文 Agent 助手。
+
+![AI 工单平台今日工作台](docs/assets/screenshots/workbench.png)
+
+| 智能建单 | 工单详情 |
+|---|---|
+| 提交聊天记录与多格式材料，经过安全检查和智能解析后自动建单。 | 集中查看业务上下文、支持分析、知识沉淀、协作成员和处理记录。 |
+| ![多模态智能建单](docs/assets/screenshots/intelligent-intake.png) | ![工单详情与支持分析](docs/assets/screenshots/ticket-detail.png) |
+
+### 知识库
+
+统一管理人工知识、已解决工单案例、解决方案知识和文档导入队列。
+
+![知识库与文档导入](docs/assets/screenshots/knowledge-base.png)
+
 ## 核心价值
 
 - **从材料到工单**：提交文字、图片、日志、PDF 或 Office 文档，自动解析问题并创建工单。
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