feat: add trusted ticket intake backend

2026-07-16 19:37:32 +08:00
parent b592dc219d
commit bcd6de4609
28 changed files with 1966 additions and 42 deletions
--- a/backend/apps/accounts/permissions.py
+++ b/backend/apps/accounts/permissions.py
@@ -11,6 +11,7 @@ class PermissionSpec:
 PERMISSIONS: tuple[PermissionSpec, ...] = (
    PermissionSpec("ticket.view", "查看工单", "工单"),
    PermissionSpec("ticket.create", "创建工单", "工单"),
+    PermissionSpec("ticket.ai_draft", "使用 AI 建单草稿", "工单"),
    PermissionSpec("ticket.edit", "编辑工单", "工单"),
    PermissionSpec("ticket.export", "导出工单", "工单"),
    PermissionSpec("ticket.assign", "分派工单", "工单"),
@@ -50,6 +51,7 @@ DEFAULT_GROUPS: dict[str, tuple[str, ...]] = {
    "技术支持": (
        "ticket.view",
        "ticket.create",
+        "ticket.ai_draft",
        "ticket.edit",
        "ticket.assign",
        "ticket.close",
@@ -60,6 +62,7 @@ DEFAULT_GROUPS: dict[str, tuple[str, ...]] = {
    "普通建单人": (
        "ticket.view",
        "ticket.create",
+        "ticket.ai_draft",
        "knowledge.view",
        "solution.view",
    ),