feat: add ticket solution closure loop

This commit is contained in:
hailin
2026-07-02 10:11:30 +08:00
parent 0ea4a3c853
commit a6df96ebb0
18 changed files with 435 additions and 68 deletions

View File

@@ -7,6 +7,7 @@ from apps.solutions.schemas import (
SolutionOut,
TicketSolutionLinkIn,
TicketSolutionLinkOut,
TicketSolutionOut,
)
from apps.tickets.models import Ticket
@@ -38,6 +39,25 @@ def list_solutions(request, status: str | None = None):
return queryset[:100]
@router.get("/tickets/{ticket_id}", response=list[TicketSolutionOut])
def list_ticket_solutions(request, ticket_id: int):
require_permission(request, "solution.view")
queryset = TicketSolutionLink.objects.select_related("solution", "ticket").filter(
ticket_id=ticket_id
)
return [
{
"id": link.id,
"ticket_id": link.ticket_id,
"solution_id": link.solution_id,
"link_type": link.link_type,
"solution": link.solution,
"created_at": link.created_at,
}
for link in queryset
]
@router.get("/{solution_id}", response=SolutionOut)
def get_solution(request, solution_id: int):
require_permission(request, "solution.view")

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@@ -42,3 +42,12 @@ class TicketSolutionLinkOut(Schema):
link_type: str
solution_usage_count: int
created_at: datetime
class TicketSolutionOut(Schema):
id: int
ticket_id: int
solution_id: int
link_type: str
solution: SolutionOut
created_at: datetime

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@@ -39,3 +39,30 @@ def test_link_solution_to_ticket_increments_usage(admin_client, db):
assert response.status_code == 200
assert response.json()["link_type"] == "adopted"
assert response.json()["solution_usage_count"] == 1
def test_list_ticket_solutions_returns_linked_solution_details(admin_client, db):
ticket = Ticket.objects.create(ticket_no="TK202607020001", title="A", description="A")
solution = admin_client.post(
"/api/solutions",
data={
"title": "Restart callback worker",
"problem_signature": "Callback timeout",
"root_cause": "Worker queue blocked",
"solution": "Restart worker and verify queue depth.",
"status": "published",
},
content_type="application/json",
).json()
admin_client.post(
f"/api/solutions/{solution['id']}/link-ticket",
data={"ticket_id": ticket.id, "link_type": "adopted"},
content_type="application/json",
)
response = admin_client.get(f"/api/solutions/tickets/{ticket.id}")
assert response.status_code == 200
payload = response.json()
assert payload[0]["link_type"] == "adopted"
assert payload[0]["solution"]["title"] == "Restart callback worker"

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@@ -11,7 +11,7 @@ class TicketStatusError(ValueError):
ALLOWED_TRANSITIONS: dict[str, set[str]] = {
"pending_info": {"pending", "closed"},
"pending": {"in_progress", "closed"},
"in_progress": {"pending_confirm", "resolved", "closed"},
"in_progress": {"pending_confirm"},
"pending_confirm": {"resolved", "in_progress", "closed"},
"resolved": {"closed"},
"closed": set(),

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@@ -7,6 +7,16 @@ def test_pending_ticket_can_move_to_in_progress():
validate_status_transition("pending", "in_progress")
def test_in_progress_ticket_must_not_close_directly():
with pytest.raises(TicketStatusError, match="in_progress -> closed"):
validate_status_transition("in_progress", "closed")
def test_in_progress_ticket_must_not_resolve_directly():
with pytest.raises(TicketStatusError, match="in_progress -> resolved"):
validate_status_transition("in_progress", "resolved")
def test_resolved_ticket_cannot_move_back_to_in_progress():
with pytest.raises(TicketStatusError, match="resolved -> in_progress"):
validate_status_transition("resolved", "in_progress")