feat: init commint

2026-09-18 15:26:19 +08:00
parent 3b61a767a0
commit 9f47dbb5cc
95 changed files with 7712 additions and 1137 deletions
--- a/backend/apps/workitems/models.py
+++ b/backend/apps/workitems/models.py
@@ -16,6 +16,7 @@ class WorkItemType(models.TextChoices):
    TICKET_INTAKE_FAILED = "ticket_intake_failed", "智能受理待人工接管"
    TICKET_CUSTOMER_REPLY = "ticket_customer_reply", "客户回复待确认"
    TICKET_CLOSE = "ticket_close", "工单待人工关闭"
+    TICKET_CUSTOMER_CONFIRMATION = "ticket_customer_confirmation", "客户解决反馈待确认"
    SUPPORT_ANALYSIS_FAILED = "support_analysis_failed", "支持分析待人工接管"
    KNOWLEDGE_DISTILLATION_FAILED = (
        "knowledge_distillation_failed",