HaiLin/ai-ticket-platform
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feat: init commint

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hailin
2026-09-18 15:26:19 +08:00
parent 3b61a767a0
commit 9f47dbb5cc
95 changed files with 7712 additions and 1137 deletions
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28
backend/apps/tickets/tasks.py
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@@ -14,6 +14,34 @@ def execute_ticket_draft_analysis(draft_id: int, run_id: int) -> None:
execute_draft_analysis(draft_id, run_id)
@shared_task(name="apps.tickets.tasks.advance_ticket_automation")
def advance_ticket_automation_task(run_id: int) -> None:
from apps.tickets.automation import advance_ticket_automation
advance_ticket_automation(run_id)
@shared_task(name="apps.tickets.tasks.close_ticket_automation")
def close_ticket_automation_task(run_id: int) -> bool:
from apps.tickets.automation import close_due_ticket_automation
return close_due_ticket_automation(run_id)
@shared_task(name="apps.tickets.tasks.close_due_ticket_automations")
def close_due_ticket_automations_task() -> int:
from apps.tickets.automation import close_due_ticket_automation
from apps.tickets.models import TicketAutomationRun
run_ids = list(
TicketAutomationRun.objects.filter(
status="waiting_customer",
next_action_at__lte=timezone.now(),
).values_list("id", flat=True)[:500]
)
return sum(bool(close_due_ticket_automation(run_id)) for run_id in run_ids)
@shared_task(name="apps.tickets.tasks.cleanup_expired_ticket_drafts")
def cleanup_expired_ticket_drafts() -> int:
queryset = TicketDraft.objects.filter(