feat: init commint

backend/apps/tickets/support_evaluation.py

@@ -154,14 +154,22 @@ def record_support_evaluation_result(
         if isinstance(analysis.automation_decision, dict)
         else {}
     )
-    actual_auto_resolved = (
-        decision.get("status") == "auto_resolved"
-        and decision.get("applied") is True
-        and analysis.applied_solution_id is not None
+    # 一次确认流程把“分析判定可自动复用”和“人工批准后真正解决”拆成两个时点。
+    # 旧字段名继续保留给既有评估数据和接口，但阶段指标按是否到达批准就绪态计算。
+    actual_auto_resolved = decision.get("status") in {
+        "waiting_approval",
+        "auto_resolved",
+    } and bool(
+        decision.get("eligible")
+        or (
+            decision.get("applied") is True
+            and analysis.applied_solution_id is not None
+        )
     )
     actual_manual_fallback = decision.get("status") == "manual_recommendation"
+    evaluated_solution_id = analysis.applied_solution_id or decision.get("solution_id")
     incorrect_auto_reuse = bool(
-        actual_auto_resolved and analysis.applied_solution_id not in expected_ids
+        actual_auto_resolved and evaluated_solution_id not in expected_ids
     )
     outcome_correct = (
         actual_auto_resolved == case.expected_auto_resolve
@@ -190,6 +198,7 @@ def record_support_evaluation_result(
                 "expected_auto_resolve": case.expected_auto_resolve,
                 "expected_manual_fallback": case.expected_manual_fallback,
                 "applied_solution_id": analysis.applied_solution_id,
+                "evaluated_solution_id": evaluated_solution_id,
                 "automation_decision": decision,
                 "reference_count": len(analysis.references),
                 "outcome_correct": outcome_correct,