feat: init commint

backend/apps/tickets/schemas.py

@@ -109,6 +109,7 @@ class TicketOut(Schema):
     current_result: str
     requester_id: int | None
     assignee_id: int | None
+    follow_up_of_id: int | None
     requester: TicketUserOut | None = None
     assignee: TicketUserOut | None = None
     problem_started_at: datetime | None
@@ -245,6 +246,7 @@ class TicketSupportAnalysisOut(Schema):
     progress_message: str
     query: str
     retrieval_policy: dict[str, Any]
+    result_mode: str
     references: list[dict[str, Any]]
     final_output: Any | None
     automation_decision: dict[str, Any]
@@ -318,6 +320,45 @@ class CustomerReplyConfirmIn(Schema):
     expected_revision: int
 
 
+class TicketAutomationOut(Schema):
+    public_id: str
+    ticket_id: int
+    ticket_status: str
+    status: str
+    current_step: str
+    display_phase: str
+    next_human_action: str
+    blocking_missing_fields: list[str]
+    blocking_questions: list[str]
+    retry_count: int
+    last_error_code: str
+    last_error_message: str
+    support_analysis_id: int | None
+    reply_task_id: int | None
+    next_action_at: datetime | None
+    approved_at: datetime | None
+    started_at: datetime | None
+    finished_at: datetime | None
+    created_at: datetime
+    updated_at: datetime
+
+
+class TicketAutomationApproveIn(Schema):
+    expected_ticket_updated_at: datetime
+    expected_reply_revision: int
+    final_text: str
+    resolution_text: str = ""
+    root_cause: str = ""
+    solution_id: int | None = None
+    channel_endpoint_id: int | None = None
+    external_conversation_id: str = ""
+    manual_delivery_confirmed: bool = False
+
+
+class TicketAutomationActionIn(Schema):
+    action: str
+
+
 class IntakeEvaluationRecordIn(Schema):
     case_key: str
     draft_public_id: str