feat: init commint
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201
backend/apps/tickets/migrations/0016_ticket_automation.py
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201
backend/apps/tickets/migrations/0016_ticket_automation.py
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import uuid
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import django.db.models.deletion
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from django.conf import settings
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from django.db import migrations, models
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class Migration(migrations.Migration):
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dependencies = [
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("agents", "0006_step_model_deployments"),
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("tickets", "0015_support_evaluation"),
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migrations.swappable_dependency(settings.AUTH_USER_MODEL),
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]
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operations = [
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migrations.AddField(
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model_name="ticketdraft",
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name="blocking_missing_fields",
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field=models.JSONField(default=list),
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),
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migrations.AddField(
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model_name="ticketdraft",
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name="blocking_questions",
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field=models.JSONField(default=list),
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),
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migrations.AddField(
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model_name="ticketsupportanalysis",
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name="result_mode",
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field=models.CharField(default="trusted", max_length=24),
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),
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migrations.CreateModel(
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name="TicketAutomationRun",
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fields=[
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(
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"id",
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models.BigAutoField(
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auto_created=True,
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primary_key=True,
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serialize=False,
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verbose_name="ID",
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),
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),
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(
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"public_id",
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models.UUIDField(default=uuid.uuid4, editable=False, unique=True),
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),
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(
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"status",
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models.CharField(
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choices=[
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("queued", "Queued"),
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("running", "Running"),
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("waiting_input", "Waiting input"),
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("waiting_approval", "Waiting approval"),
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("waiting_delivery", "Waiting delivery"),
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("waiting_customer", "Waiting customer"),
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("completed", "Completed"),
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("failed", "Failed"),
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("cancelled", "Cancelled"),
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],
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default="queued",
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max_length=32,
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),
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),
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("current_step", models.CharField(default="intake", max_length=48)),
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("policy_snapshot", models.JSONField(blank=True, default=dict)),
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("blocking_missing_fields", models.JSONField(blank=True, default=list)),
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("blocking_questions", models.JSONField(blank=True, default=list)),
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("retry_count", models.PositiveSmallIntegerField(default=0)),
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("last_error_code", models.CharField(blank=True, max_length=80)),
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("last_error_message", models.TextField(blank=True)),
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("next_action_at", models.DateTimeField(blank=True, null=True)),
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("approved_at", models.DateTimeField(blank=True, null=True)),
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("started_at", models.DateTimeField(blank=True, null=True)),
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("finished_at", models.DateTimeField(blank=True, null=True)),
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("created_at", models.DateTimeField(auto_now_add=True)),
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("updated_at", models.DateTimeField(auto_now=True)),
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(
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"approved_by",
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models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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related_name="approved_ticket_automation_runs",
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to=settings.AUTH_USER_MODEL,
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),
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),
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(
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"initiated_by",
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models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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related_name="initiated_ticket_automation_runs",
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to=settings.AUTH_USER_MODEL,
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),
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),
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(
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"reply_task",
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models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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related_name="automation_runs",
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to="tickets.customerreplytask",
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),
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),
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(
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"support_analysis",
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models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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related_name="automation_runs",
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to="tickets.ticketsupportanalysis",
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),
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),
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(
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"ticket",
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models.ForeignKey(
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on_delete=django.db.models.deletion.CASCADE,
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related_name="automation_runs",
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to="tickets.ticket",
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),
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),
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],
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options={"ordering": ["-created_at"]},
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),
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migrations.CreateModel(
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name="TicketAutomationEvent",
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fields=[
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(
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"id",
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models.BigAutoField(
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auto_created=True,
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primary_key=True,
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serialize=False,
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verbose_name="ID",
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),
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),
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("sequence", models.PositiveIntegerField()),
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("event_type", models.CharField(max_length=80)),
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("payload", models.JSONField(blank=True, default=dict)),
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("created_at", models.DateTimeField(auto_now_add=True)),
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(
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"run",
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models.ForeignKey(
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on_delete=django.db.models.deletion.CASCADE,
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related_name="events",
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to="tickets.ticketautomationrun",
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),
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),
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],
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options={"ordering": ["sequence"]},
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),
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migrations.AddIndex(
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model_name="ticketautomationrun",
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index=models.Index(
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fields=["ticket", "status", "created_at"],
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name="tickets_tic_ticket__f9dbaf_idx",
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),
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),
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migrations.AddIndex(
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model_name="ticketautomationrun",
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index=models.Index(
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fields=["status", "next_action_at"],
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name="tickets_tic_status_9ef355_idx",
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),
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),
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migrations.AddConstraint(
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model_name="ticketautomationrun",
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constraint=models.UniqueConstraint(
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condition=models.Q(
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status__in=[
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"queued",
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"running",
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"waiting_input",
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"waiting_approval",
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"waiting_delivery",
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"waiting_customer",
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]
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),
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fields=("ticket",),
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name="unique_active_ticket_automation_run",
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),
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),
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migrations.AddIndex(
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model_name="ticketautomationevent",
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index=models.Index(
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fields=["run", "sequence"],
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name="tickets_tic_run_id_d6464b_idx",
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),
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),
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migrations.AddConstraint(
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model_name="ticketautomationevent",
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constraint=models.UniqueConstraint(
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fields=("run", "sequence"),
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name="unique_ticket_automation_event_sequence",
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),
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),
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]
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