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feat: init commint

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hailin
2026-09-18 15:26:19 +08:00
parent 3b61a767a0
commit 9f47dbb5cc
95 changed files with 7712 additions and 1137 deletions
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201
backend/apps/tickets/migrations/0016_ticket_automation.py Normal file
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import uuid
import django.db.models.deletion
from django.conf import settings
from django.db import migrations, models
class Migration(migrations.Migration):
dependencies = [
("agents", "0006_step_model_deployments"),
("tickets", "0015_support_evaluation"),
migrations.swappable_dependency(settings.AUTH_USER_MODEL),
]
operations = [
migrations.AddField(
model_name="ticketdraft",
name="blocking_missing_fields",
field=models.JSONField(default=list),
),
migrations.AddField(
model_name="ticketdraft",
name="blocking_questions",
field=models.JSONField(default=list),
),
migrations.AddField(
model_name="ticketsupportanalysis",
name="result_mode",
field=models.CharField(default="trusted", max_length=24),
),
migrations.CreateModel(
name="TicketAutomationRun",
fields=[
(
"id",
models.BigAutoField(
auto_created=True,
primary_key=True,
serialize=False,
verbose_name="ID",
),
),
(
"public_id",
models.UUIDField(default=uuid.uuid4, editable=False, unique=True),
),
(
"status",
models.CharField(
choices=[
("queued", "Queued"),
("running", "Running"),
("waiting_input", "Waiting input"),
("waiting_approval", "Waiting approval"),
("waiting_delivery", "Waiting delivery"),
("waiting_customer", "Waiting customer"),
("completed", "Completed"),
("failed", "Failed"),
("cancelled", "Cancelled"),
],
default="queued",
max_length=32,
),
),
("current_step", models.CharField(default="intake", max_length=48)),
("policy_snapshot", models.JSONField(blank=True, default=dict)),
("blocking_missing_fields", models.JSONField(blank=True, default=list)),
("blocking_questions", models.JSONField(blank=True, default=list)),
("retry_count", models.PositiveSmallIntegerField(default=0)),
("last_error_code", models.CharField(blank=True, max_length=80)),
("last_error_message", models.TextField(blank=True)),
("next_action_at", models.DateTimeField(blank=True, null=True)),
("approved_at", models.DateTimeField(blank=True, null=True)),
("started_at", models.DateTimeField(blank=True, null=True)),
("finished_at", models.DateTimeField(blank=True, null=True)),
("created_at", models.DateTimeField(auto_now_add=True)),
("updated_at", models.DateTimeField(auto_now=True)),
(
"approved_by",
models.ForeignKey(
blank=True,
null=True,
on_delete=django.db.models.deletion.SET_NULL,
related_name="approved_ticket_automation_runs",
to=settings.AUTH_USER_MODEL,
),
),
(
"initiated_by",
models.ForeignKey(
blank=True,
null=True,
on_delete=django.db.models.deletion.SET_NULL,
related_name="initiated_ticket_automation_runs",
to=settings.AUTH_USER_MODEL,
),
),
(
"reply_task",
models.ForeignKey(
blank=True,
null=True,
on_delete=django.db.models.deletion.SET_NULL,
related_name="automation_runs",
to="tickets.customerreplytask",
),
),
(
"support_analysis",
models.ForeignKey(
blank=True,
null=True,
on_delete=django.db.models.deletion.SET_NULL,
related_name="automation_runs",
to="tickets.ticketsupportanalysis",
),
),
(
"ticket",
models.ForeignKey(
on_delete=django.db.models.deletion.CASCADE,
related_name="automation_runs",
to="tickets.ticket",
),
),
],
options={"ordering": ["-created_at"]},
),
migrations.CreateModel(
name="TicketAutomationEvent",
fields=[
(
"id",
models.BigAutoField(
auto_created=True,
primary_key=True,
serialize=False,
verbose_name="ID",
),
),
("sequence", models.PositiveIntegerField()),
("event_type", models.CharField(max_length=80)),
("payload", models.JSONField(blank=True, default=dict)),
("created_at", models.DateTimeField(auto_now_add=True)),
(
"run",
models.ForeignKey(
on_delete=django.db.models.deletion.CASCADE,
related_name="events",
to="tickets.ticketautomationrun",
),
),
],
options={"ordering": ["sequence"]},
),
migrations.AddIndex(
model_name="ticketautomationrun",
index=models.Index(
fields=["ticket", "status", "created_at"],
name="tickets_tic_ticket__f9dbaf_idx",
),
),
migrations.AddIndex(
model_name="ticketautomationrun",
index=models.Index(
fields=["status", "next_action_at"],
name="tickets_tic_status_9ef355_idx",
),
),
migrations.AddConstraint(
model_name="ticketautomationrun",
constraint=models.UniqueConstraint(
condition=models.Q(
status__in=[
"queued",
"running",
"waiting_input",
"waiting_approval",
"waiting_delivery",
"waiting_customer",
]
),
fields=("ticket",),
name="unique_active_ticket_automation_run",
),
),
migrations.AddIndex(
model_name="ticketautomationevent",
index=models.Index(
fields=["run", "sequence"],
name="tickets_tic_run_id_d6464b_idx",
),
),
migrations.AddConstraint(
model_name="ticketautomationevent",
constraint=models.UniqueConstraint(
fields=("run", "sequence"),
name="unique_ticket_automation_event_sequence",
),
),
]

22
backend/apps/tickets/migrations/0017_ticket_follow_up_of.py Normal file
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import django.db.models.deletion
from django.db import migrations, models
class Migration(migrations.Migration):
dependencies = [
("tickets", "0016_ticket_automation"),
]
operations = [
migrations.AddField(
model_name="ticket",
name="follow_up_of",
field=models.ForeignKey(
blank=True,
null=True,
on_delete=django.db.models.deletion.SET_NULL,
related_name="follow_up_tickets",
to="tickets.ticket",
),
),
]