feat: init commint

backend/apps/channels/services.py

@@ -96,6 +96,21 @@ def ingest_inbound_message(endpoint: ChannelEndpoint, payload: dict) -> ChannelM
         },
         result="success",
     )
+
+    if message.ticket_id:
+        message_id = message.id
+
+        def process_ticket_feedback() -> None:
+            from apps.tickets.automation import handle_customer_feedback
+
+            inbound = ChannelMessage.objects.get(id=message_id)
+            handle_customer_feedback(
+                inbound.ticket_id,
+                inbound.text,
+                channel_message_id=inbound.id,
+            )
+
+        transaction.on_commit(process_ticket_feedback)
     return message
 
 
@@ -185,6 +200,13 @@ def deliver_outbound_message(message_id: int) -> ChannelMessage:
     message.save()
     if message.status == "delivered":
         _confirm_delivered_reply(message)
+    elif message.status == "failed" and message.customer_reply_task_id:
+        from apps.tickets.automation import handle_customer_reply_delivery_failed
+
+        handle_customer_reply_delivery_failed(
+            message.customer_reply_task_id,
+            message.error_message,
+        )
     OperationAuditLog.objects.create(
         user=message.created_by,
         module="channels",
@@ -201,6 +223,35 @@ def deliver_outbound_message(message_id: int) -> ChannelMessage:
     return message
 
 
+@transaction.atomic
+def retry_outbound_message(message: ChannelMessage, *, actor=None) -> ChannelMessage:
+    """重新投递同一条失败消息，复用原幂等键和冻结回复版本。"""
+
+    message = ChannelMessage.objects.select_for_update(of=("self",)).get(id=message.id)
+    if message.direction != "outbound" or message.status != "failed":
+        raise ChannelError("仅失败的出站消息可以重试")
+    message.status = "queued"
+    message.error_message = ""
+    message.save(update_fields=["status", "error_message", "updated_at"])
+    OperationAuditLog.objects.create(
+        user=actor,
+        module="channels",
+        action="message_delivery_retried",
+        target_type="channel_message",
+        target_id=str(message.public_id),
+        request_snapshot={"idempotency_key": message.idempotency_key},
+        result="success",
+    )
+
+    def enqueue_delivery() -> None:
+        from apps.channels.tasks import deliver_channel_message_task
+
+        deliver_channel_message_task.delay(message.id)
+
+    transaction.on_commit(enqueue_delivery)
+    return message
+
+
 @transaction.atomic
 def queue_outbound_message(
     endpoint: ChannelEndpoint,
@@ -372,4 +423,11 @@ def record_channel_receipt(endpoint: ChannelEndpoint, payload: dict) -> ChannelR
     message.save()
     if message.status == "delivered":
         _confirm_delivered_reply(message)
+    elif message.status == "failed" and message.customer_reply_task_id:
+        from apps.tickets.automation import handle_customer_reply_delivery_failed
+
+        handle_customer_reply_delivery_failed(
+            message.customer_reply_task_id,
+            message.error_message,
+        )
     return receipt