docs: sync ticket workflow stage progress

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hailin
2026-07-03 16:53:23 +08:00
parent 3449f02579
commit 9d2cdc1ec9
3 changed files with 16 additions and 3 deletions

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@@ -37,6 +37,17 @@ Frontend:
- Create: `frontend/src/features/tickets/TicketTransitionDialog.tsx`
- Create: `frontend/src/features/tickets/TicketMetaPanel.tsx`
## Implementation Progress
As of 2026-07-03, Stage 1.7 has moved beyond the first visual redesign into a stronger ticket workflow baseline:
- Ticket categories are standardized as `业务问题`, `技术问题`, `数据问题`, and `操作问题`.
- Category-driven status policies shorten simple business/operation tickets while preserving the full technical workflow.
- Ticket creation captures business-facing context fields including problem performance, problem object, submitter, submitter organization, and environment.
- Solution adoption can close a ticket, write the resolution summary, update usage count, and record timeline events.
- Recommended linked solutions remain non-closing references, but resolve/close dialogs prefill the resolution from linked solutions.
- Ticket detail side metadata was reduced to avoid repeating the overview card.
## Task 1: Backend Ticket List Support
**Files:**