feat: consolidate ticket domain baseline

backend/apps/tickets/tests/test_ticket_domain_baseline.py

@@ -0,0 +1,109 @@
+from django.contrib.auth import get_user_model
+
+from apps.tickets.models import Ticket, TicketActorSource, TicketFieldEvidence
+from apps.tickets.services import update_ticket_fields
+
+
+def test_agent_update_does_not_overwrite_human_protected_field(db):
+    user = get_user_model().objects.create_user(username="support-field-owner")
+    ticket = Ticket.objects.create(
+        ticket_no="TK202607250001",
+        title="原始标题",
+        description="A",
+    )
+    ticket, _ = update_ticket_fields(
+        ticket,
+        {"title": "人工确认标题"},
+        user,
+        source=TicketActorSource.HUMAN,
+    )
+
+    ticket, skipped = update_ticket_fields(
+        ticket,
+        {"title": "Agent 建议标题"},
+        source=TicketActorSource.AGENT,
+        agent_run_id=42,
+    )
+
+    ticket.refresh_from_db()
+    assert ticket.title == "人工确认标题"
+    assert skipped == {"title": "protected_by_human"}
+    latest = TicketFieldEvidence.objects.filter(ticket=ticket, field_name="title").first()
+    assert latest.source == TicketActorSource.HUMAN
+    assert latest.is_protected is True
+
+
+def test_agent_update_records_evidence_for_unprotected_field(db):
+    ticket = Ticket.objects.create(
+        ticket_no="TK202607250002",
+        title="原始标题",
+        description="A",
+    )
+
+    ticket, skipped = update_ticket_fields(
+        ticket,
+        {"related_system": "CRM"},
+        source=TicketActorSource.AGENT,
+        agent_run_id=99,
+        confidence_by_field={"related_system": 0.93},
+        evidence_by_field={"related_system": {"quote": "CRM 接口返回 500"}},
+    )
+
+    assert skipped == {}
+    evidence = TicketFieldEvidence.objects.get(ticket=ticket, field_name="related_system")
+    assert evidence.value == "CRM"
+    assert evidence.source == TicketActorSource.AGENT
+    assert evidence.agent_run_id == 99
+    assert float(evidence.confidence) == 0.93
+    assert evidence.is_protected is False
+
+
+def test_archive_hides_ticket_from_default_list_and_restore_recovers_it(admin_client, db):
+    ticket = Ticket.objects.create(
+        ticket_no="TK202607250003",
+        title="待归档",
+        description="A",
+    )
+
+    archived = admin_client.post(f"/api/tickets/{ticket.id}/archive")
+    default_list = admin_client.get("/api/tickets")
+    archived_list = admin_client.get("/api/tickets?include_archived=true")
+
+    assert archived.status_code == 200
+    assert archived.json()["archived_at"] is not None
+    assert default_list.json()["total"] == 0
+    assert archived_list.json()["total"] == 1
+
+    restored = admin_client.post(f"/api/tickets/{ticket.id}/restore")
+
+    assert restored.status_code == 200
+    assert restored.json()["archived_at"] is None
+    assert admin_client.get("/api/tickets").json()["total"] == 1
+
+
+def test_ticket_collaborators_can_be_added_listed_and_removed(admin_client, db):
+    collaborator = get_user_model().objects.create_user(username="ticket-collaborator")
+    ticket = Ticket.objects.create(
+        ticket_no="TK202607250004",
+        title="需要协作",
+        description="A",
+    )
+
+    created = admin_client.post(
+        f"/api/tickets/{ticket.id}/collaborators",
+        data={"user_id": collaborator.id, "role": "watcher"},
+        content_type="application/json",
+    )
+
+    assert created.status_code == 200
+    assert created.json()["user"]["username"] == "ticket-collaborator"
+    assert created.json()["role"] == "watcher"
+    listed = admin_client.get(f"/api/tickets/{ticket.id}/collaborators")
+    assert [item["id"] for item in listed.json()] == [created.json()["id"]]
+
+    removed = admin_client.delete(
+        f"/api/tickets/{ticket.id}/collaborators/{created.json()['id']}"
+    )
+
+    assert removed.status_code == 200
+    assert admin_client.get(f"/api/tickets/{ticket.id}/collaborators").json() == []