feat: consolidate ticket domain baseline

2026-07-27 18:57:51 +08:00
parent 5015e4407d
commit 96452934a3
25 changed files with 4236 additions and 218 deletions
--- a/backend/apps/tickets/migrations/0005_ticketcollaborator_ticketfieldevidence_and_more.py
+++ b/backend/apps/tickets/migrations/0005_ticketcollaborator_ticketfieldevidence_and_more.py
@@ -0,0 +1,142 @@
+# Generated by Django 5.2.15 on 2026-07-25 03:25
+
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('tickets', '0004_ticketdraft_ticketdraftimage_ticketdraftmessage_and_more'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='TicketCollaborator',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('role', models.CharField(choices=[('collaborator', 'Collaborator'), ('watcher', 'Watcher')], default='collaborator', max_length=24)),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+            ],
+            options={
+                'ordering': ['created_at'],
+            },
+        ),
+        migrations.CreateModel(
+            name='TicketFieldEvidence',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('field_name', models.CharField(max_length=80)),
+                ('value', models.JSONField(blank=True, null=True)),
+                ('source', models.CharField(choices=[('human', 'Human'), ('agent', 'Agent'), ('channel', 'Channel'), ('system', 'System')], default='human', max_length=24)),
+                ('confidence', models.DecimalField(blank=True, decimal_places=4, max_digits=5, null=True)),
+                ('evidence', models.JSONField(blank=True, default=dict)),
+                ('agent_run_id', models.BigIntegerField(blank=True, null=True)),
+                ('is_protected', models.BooleanField(default=False)),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+            ],
+            options={
+                'ordering': ['field_name', '-created_at'],
+            },
+        ),
+        migrations.RemoveField(
+            model_name='ticket',
+            name='ai_solution',
+        ),
+        migrations.RemoveField(
+            model_name='ticket',
+            name='is_resolved',
+        ),
+        migrations.RemoveField(
+            model_name='ticket',
+            name='resolution_summary',
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='archived_at',
+            field=models.DateTimeField(blank=True, null=True),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='archived_by',
+            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='archived_tickets', to=settings.AUTH_USER_MODEL),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='customer_last_message_at',
+            field=models.DateTimeField(blank=True, null=True),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='problem_started_at',
+            field=models.DateTimeField(blank=True, null=True),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='support_first_response_at',
+            field=models.DateTimeField(blank=True, null=True),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='support_last_reply_at',
+            field=models.DateTimeField(blank=True, null=True),
+        ),
+        migrations.AddField(
+            model_name='ticketevent',
+            name='agent_run_id',
+            field=models.BigIntegerField(blank=True, null=True),
+        ),
+        migrations.AddField(
+            model_name='ticketevent',
+            name='metadata',
+            field=models.JSONField(blank=True, default=dict),
+        ),
+        migrations.AddField(
+            model_name='ticketevent',
+            name='source',
+            field=models.CharField(choices=[('human', 'Human'), ('agent', 'Agent'), ('channel', 'Channel'), ('system', 'System')], default='human', max_length=24),
+        ),
+        migrations.AddIndex(
+            model_name='ticket',
+            index=models.Index(fields=['archived_at'], name='tickets_tic_archive_f5fa74_idx'),
+        ),
+        migrations.AddField(
+            model_name='ticketcollaborator',
+            name='added_by',
+            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='added_ticket_collaborators', to=settings.AUTH_USER_MODEL),
+        ),
+        migrations.AddField(
+            model_name='ticketcollaborator',
+            name='ticket',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='collaborators', to='tickets.ticket'),
+        ),
+        migrations.AddField(
+            model_name='ticketcollaborator',
+            name='user',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='ticket_collaborations', to=settings.AUTH_USER_MODEL),
+        ),
+        migrations.AddField(
+            model_name='ticketfieldevidence',
+            name='created_by',
+            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='ticket_field_evidence', to=settings.AUTH_USER_MODEL),
+        ),
+        migrations.AddField(
+            model_name='ticketfieldevidence',
+            name='ticket',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='field_evidence', to='tickets.ticket'),
+        ),
+        migrations.AddConstraint(
+            model_name='ticketcollaborator',
+            constraint=models.UniqueConstraint(fields=('ticket', 'user', 'role'), name='unique_ticket_user_collaborator_role'),
+        ),
+        migrations.AddIndex(
+            model_name='ticketfieldevidence',
+            index=models.Index(fields=['ticket', 'field_name', 'created_at'], name='tickets_tic_ticket__e9538c_idx'),
+        ),
+        migrations.AddIndex(
+            model_name='ticketfieldevidence',
+            index=models.Index(fields=['source', 'agent_run_id'], name='tickets_tic_source_c062b8_idx'),
+        ),
+    ]