feat: consolidate ticket domain baseline
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@@ -1,5 +1,5 @@
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from apps.solutions.models import Solution, TicketSolutionLink
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from apps.tickets.models import Ticket
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from apps.solutions.models import Solution, TicketResolution, TicketSolutionLink
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from apps.tickets.models import Ticket, TicketCategory
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def test_create_and_list_solution(admin_client, db):
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@@ -23,7 +23,7 @@ def test_create_and_list_solution(admin_client, db):
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assert response.json()[0]["id"] == solution_id
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def test_link_solution_to_ticket_increments_usage(admin_client, db):
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def test_link_solution_to_ticket_rejects_adopted_link_type(admin_client, db):
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ticket = Ticket.objects.create(ticket_no="TK202606300020", title="A", description="A")
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solution = admin_client.post(
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"/api/solutions",
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@@ -37,9 +37,8 @@ def test_link_solution_to_ticket_increments_usage(admin_client, db):
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content_type="application/json",
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)
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assert response.status_code == 200
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assert response.json()["link_type"] == "adopted"
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assert response.json()["solution_usage_count"] == 1
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assert response.status_code == 400
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assert not TicketSolutionLink.objects.filter(ticket=ticket, link_type="adopted").exists()
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def test_list_ticket_solutions_returns_linked_solution_details(admin_client, db):
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@@ -57,7 +56,7 @@ def test_list_ticket_solutions_returns_linked_solution_details(admin_client, db)
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).json()
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admin_client.post(
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f"/api/solutions/{solution['id']}/link-ticket",
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data={"ticket_id": ticket.id, "link_type": "adopted"},
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data={"ticket_id": ticket.id, "link_type": "referenced"},
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content_type="application/json",
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)
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@@ -65,16 +64,21 @@ def test_list_ticket_solutions_returns_linked_solution_details(admin_client, db)
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assert response.status_code == 200
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payload = response.json()
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assert payload[0]["link_type"] == "adopted"
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assert payload[0]["link_type"] == "referenced"
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assert payload[0]["solution"]["title"] == "Restart callback worker"
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def test_adopt_solution_closes_ticket_and_records_resolution(admin_client, db):
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def test_adopt_solution_resolves_ticket_and_records_authoritative_resolution(admin_client, db):
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category, _ = TicketCategory.objects.get_or_create(
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code="business_issue",
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defaults={"name": "业务问题"},
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)
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ticket = Ticket.objects.create(
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ticket_no="TK202607030300",
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title="查询采集进度",
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description="客户需要确认采集进度",
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status="pending",
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category=category,
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)
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solution = Solution.objects.create(
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title="查询采集进度处理方案",
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@@ -100,12 +104,14 @@ def test_adopt_solution_closes_ticket_and_records_resolution(admin_client, db):
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assert payload["solution_usage_count"] == 1
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ticket.refresh_from_db()
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assert ticket.status == "closed"
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assert ticket.resolution_summary == solution.solution
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assert ticket.is_resolved is True
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assert ticket.status == "resolved"
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assert ticket.replied_to_customer is True
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assert ticket.resolved_at is not None
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assert ticket.closed_at is not None
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assert ticket.closed_at is None
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resolution = TicketResolution.objects.get(ticket=ticket)
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assert resolution.solution_text == solution.solution
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assert resolution.root_cause == solution.root_cause
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assert resolution.linked_solution == solution
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assert TicketSolutionLink.objects.filter(
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ticket=ticket,
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solution=solution,
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