feat: complete multimodal ticket intake
This commit is contained in:
hailin
@@ -0,0 +1,51 @@
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from django.db import migrations, models
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def migrate_intake_statuses(apps, schema_editor):
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TicketDraft = apps.get_model("tickets", "TicketDraft")
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TicketDraft.objects.filter(status="editing").update(status="collecting")
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TicketDraft.objects.filter(status="ready").update(status="needs_input")
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TicketDraft.objects.filter(status="confirmed").update(status="ticket_created")
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def restore_draft_statuses(apps, schema_editor):
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TicketDraft = apps.get_model("tickets", "TicketDraft")
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TicketDraft.objects.filter(status="collecting").update(status="editing")
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TicketDraft.objects.filter(status="needs_input").update(status="ready")
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TicketDraft.objects.filter(status="ticket_created").update(status="confirmed")
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class Migration(migrations.Migration):
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dependencies = [
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("tickets", "0005_ticketcollaborator_ticketfieldevidence_and_more"),
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]
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operations = [
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migrations.AddField(
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model_name="ticketdraft",
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name="field_evidence",
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field=models.JSONField(default=dict),
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),
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migrations.AddField(
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model_name="ticketdraft",
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name="invalid_reason",
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field=models.TextField(blank=True),
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),
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migrations.AddField(
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model_name="ticketdraft",
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name="message_timeline",
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field=models.JSONField(default=list),
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),
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migrations.AddField(
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model_name="ticketdraft",
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name="problem_valid",
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field=models.BooleanField(blank=True, null=True),
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),
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migrations.AlterField(
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model_name="ticketdraft",
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name="status",
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field=models.CharField(default="collecting", max_length=24),
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),
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migrations.RunPython(migrate_intake_statuses, restore_draft_statuses),
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]
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100
backend/apps/tickets/migrations/0007_ticketdraftmaterial.py
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100
backend/apps/tickets/migrations/0007_ticketdraftmaterial.py
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@@ -0,0 +1,100 @@
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from django.db import migrations, models
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import django.db.models.deletion
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class Migration(migrations.Migration):
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dependencies = [
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("tickets", "0006_ticketdraft_intake_result"),
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]
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operations = [
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migrations.AddField(
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model_name="ticketattachment",
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name="parse_error",
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field=models.TextField(blank=True),
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),
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migrations.AddField(
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model_name="ticketattachment",
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name="parse_status",
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field=models.CharField(default="pending", max_length=24),
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),
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migrations.AddField(
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model_name="ticketattachment",
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name="scan_result",
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field=models.JSONField(blank=True, default=dict),
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),
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migrations.AddField(
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model_name="ticketattachment",
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name="scan_status",
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field=models.CharField(default="pending", max_length=24),
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),
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migrations.AddField(
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model_name="ticketattachment",
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name="sha256",
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field=models.CharField(blank=True, max_length=64),
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),
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migrations.RenameModel(
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old_name="TicketDraftImage",
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new_name="TicketDraftMaterial",
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),
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migrations.AlterField(
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model_name="ticketdraftmaterial",
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name="draft",
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field=models.ForeignKey(
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on_delete=django.db.models.deletion.CASCADE,
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related_name="materials",
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to="tickets.ticketdraft",
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),
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),
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migrations.AlterField(
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model_name="ticketdraftmaterial",
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name="confirmed_attachment",
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field=models.OneToOneField(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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related_name="source_draft_material",
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to="tickets.ticketattachment",
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),
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),
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migrations.AddField(
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model_name="ticketdraftmaterial",
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name="claimed_mime_type",
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field=models.CharField(blank=True, max_length=120),
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),
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migrations.AddField(
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model_name="ticketdraftmaterial",
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name="extension",
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field=models.CharField(blank=True, max_length=16),
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),
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migrations.AddField(
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model_name="ticketdraftmaterial",
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name="material_type",
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field=models.CharField(default="image", max_length=24),
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),
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migrations.AddField(
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model_name="ticketdraftmaterial",
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name="parse_error",
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field=models.TextField(blank=True),
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),
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migrations.AddField(
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model_name="ticketdraftmaterial",
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name="parse_status",
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field=models.CharField(default="pending", max_length=24),
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),
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migrations.AddField(
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model_name="ticketdraftmaterial",
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name="parsed_text",
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field=models.TextField(blank=True),
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),
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migrations.AddField(
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model_name="ticketdraftmaterial",
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name="scan_result",
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field=models.JSONField(blank=True, default=dict),
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),
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migrations.AddField(
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model_name="ticketdraftmaterial",
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name="scan_status",
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field=models.CharField(default="pending", max_length=24),
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),
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]
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@@ -0,0 +1,38 @@
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# Generated by Django 5.2.15 on 2026-07-27 02:44
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import django.db.models.deletion
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from django.db import migrations, models
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class Migration(migrations.Migration):
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dependencies = [
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('tickets', '0007_ticketdraftmaterial'),
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]
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operations = [
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migrations.CreateModel(
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name='TicketMessageTimelineItem',
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fields=[
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('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
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('sequence', models.PositiveIntegerField()),
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('speaker', models.CharField(blank=True, max_length=120)),
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('role', models.CharField(default='unknown', max_length=24)),
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('content', models.TextField()),
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('occurred_at', models.DateTimeField(blank=True, null=True)),
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('occurred_at_raw', models.CharField(blank=True, max_length=120)),
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('source_ref', models.CharField(blank=True, max_length=160)),
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('confidence', models.DecimalField(blank=True, decimal_places=4, max_digits=5, null=True)),
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('conflict', models.TextField(blank=True)),
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('created_at', models.DateTimeField(auto_now_add=True)),
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('draft', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='timeline_items', to='tickets.ticketdraft')),
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('source_material', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='message_timeline_items', to='tickets.ticketdraftmaterial')),
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('ticket', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='message_timeline_items', to='tickets.ticket')),
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],
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options={
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'ordering': ['sequence'],
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'indexes': [models.Index(fields=['ticket', 'sequence'], name='tickets_tic_ticket__20b0c4_idx'), models.Index(fields=['draft', 'sequence'], name='tickets_tic_draft_i_0adfa1_idx')],
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'constraints': [models.UniqueConstraint(fields=('draft', 'sequence'), name='unique_ticket_draft_timeline_sequence')],
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},
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),
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]
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@@ -0,0 +1,83 @@
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# Generated by Django 5.2.15 on 2026-07-27 03:03
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import django.db.models.deletion
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from django.conf import settings
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from django.contrib.postgres.operations import TrigramExtension
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from django.db import migrations, models
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class Migration(migrations.Migration):
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dependencies = [
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('tickets', '0008_ticketmessagetimelineitem'),
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migrations.swappable_dependency(settings.AUTH_USER_MODEL),
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]
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operations = [
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TrigramExtension(),
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migrations.CreateModel(
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name='IntakeEvaluationCase',
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fields=[
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('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
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('key', models.SlugField(max_length=120, unique=True)),
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('name', models.CharField(max_length=200)),
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('source_kind', models.CharField(default='synthetic', max_length=32)),
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('valid_input', models.BooleanField(default=True)),
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('input_manifest', models.JSONField(default=dict)),
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('expected_fields', models.JSONField(default=dict)),
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('expected_timeline', models.JSONField(default=list)),
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('expected_auto_created', models.BooleanField(default=True)),
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('expected_similar_ticket', models.BooleanField(default=False)),
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('notes', models.TextField(blank=True)),
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('enabled', models.BooleanField(default=True)),
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('created_at', models.DateTimeField(auto_now_add=True)),
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('updated_at', models.DateTimeField(auto_now=True)),
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],
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options={
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'ordering': ['key'],
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'indexes': [models.Index(fields=['source_kind', 'enabled'], name='tickets_int_source__74e817_idx')],
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},
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),
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migrations.CreateModel(
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name='IntakeEvaluationResult',
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fields=[
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('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
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('actual_fields', models.JSONField(default=dict)),
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('actual_auto_created', models.BooleanField(default=False)),
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('correct_field_count', models.PositiveIntegerField(default=0)),
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('evaluated_field_count', models.PositiveIntegerField(default=0)),
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('field_accuracy', models.DecimalField(blank=True, decimal_places=5, max_digits=6, null=True)),
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('passed', models.BooleanField(default=False)),
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('details', models.JSONField(blank=True, default=dict)),
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('created_at', models.DateTimeField(auto_now_add=True)),
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('case', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='results', to='tickets.intakeevaluationcase')),
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('draft', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='evaluation_results', to='tickets.ticketdraft')),
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('reviewed_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='reviewed_intake_evaluations', to=settings.AUTH_USER_MODEL)),
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('ticket', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='intake_evaluation_results', to='tickets.ticket')),
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],
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options={
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'ordering': ['-created_at'],
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'indexes': [models.Index(fields=['case', 'created_at'], name='tickets_int_case_id_8c9c27_idx')],
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'constraints': [models.UniqueConstraint(fields=('case', 'draft'), name='unique_intake_case_draft_result')],
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},
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),
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migrations.CreateModel(
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name='TicketSimilaritySuggestion',
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fields=[
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('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
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('score', models.DecimalField(decimal_places=5, max_digits=6)),
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('title_similarity', models.DecimalField(decimal_places=5, default=0, max_digits=6)),
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('keyword_score', models.DecimalField(decimal_places=5, default=0, max_digits=6)),
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('matched_excerpt', models.TextField(blank=True)),
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('algorithm_version', models.CharField(default='fts_trigram_v1', max_length=40)),
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('created_at', models.DateTimeField(auto_now_add=True)),
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('candidate_ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='suggested_for_tickets', to='tickets.ticket')),
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('source_ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='similarity_suggestions', to='tickets.ticket')),
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],
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options={
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'ordering': ['-score', 'candidate_ticket_id'],
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'indexes': [models.Index(fields=['source_ticket', 'algorithm_version', 'score'], name='tickets_tic_source__88b288_idx')],
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'constraints': [models.UniqueConstraint(fields=('source_ticket', 'candidate_ticket', 'algorithm_version'), name='unique_ticket_similarity_suggestion'), models.CheckConstraint(condition=models.Q(('source_ticket', models.F('candidate_ticket')), _negated=True), name='ticket_similarity_not_self')],
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},
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),
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]
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@@ -0,0 +1,58 @@
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# Generated by Django 5.2.15 on 2026-07-27 03:20
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from django.db import migrations, models
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class Migration(migrations.Migration):
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dependencies = [
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('tickets', '0009_intakeevaluationcase_intakeevaluationresult_and_more'),
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]
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operations = [
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migrations.AddField(
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model_name='ticket',
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name='attempted_actions',
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field=models.TextField(blank=True),
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),
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migrations.AddField(
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model_name='ticket',
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name='current_result',
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field=models.TextField(blank=True),
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),
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migrations.AddField(
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model_name='ticket',
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name='customer_request',
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field=models.TextField(blank=True),
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),
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migrations.AddField(
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model_name='ticket',
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name='error_information',
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field=models.TextField(blank=True),
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),
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migrations.AddField(
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model_name='ticket',
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name='module_name',
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field=models.CharField(blank=True, max_length=120),
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),
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migrations.AddField(
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model_name='ticket',
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name='product_name',
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field=models.CharField(blank=True, max_length=120),
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),
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migrations.AddField(
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model_name='ticket',
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name='tags',
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field=models.JSONField(blank=True, default=list),
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),
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migrations.AddField(
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model_name='ticketmessagetimelineitem',
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name='timezone',
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field=models.CharField(blank=True, max_length=80),
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),
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migrations.AlterField(
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model_name='ticketsimilaritysuggestion',
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name='algorithm_version',
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field=models.CharField(default='fts_trigram_v2_context', max_length=40),
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),
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]
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@@ -0,0 +1,35 @@
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# Generated by Django 5.2.15 on 2026-07-27 03:55
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from django.conf import settings
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from django.db import migrations, models
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class Migration(migrations.Migration):
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dependencies = [
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('tickets', '0010_ticket_attempted_actions_ticket_current_result_and_more'),
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migrations.swappable_dependency(settings.AUTH_USER_MODEL),
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]
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operations = [
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migrations.AlterModelOptions(
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name='intakeevaluationresult',
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options={'ordering': ['-updated_at']},
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),
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migrations.RemoveIndex(
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model_name='intakeevaluationresult',
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name='tickets_int_case_id_8c9c27_idx',
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),
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migrations.AddField(
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model_name='intakeevaluationresult',
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name='updated_at',
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field=models.DateTimeField(auto_now=True),
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),
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migrations.AddIndex(
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model_name='intakeevaluationresult',
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index=models.Index(
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fields=['case', 'updated_at'],
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name='tickets_int_case_id_79c7c4_idx',
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),
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),
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]
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