feat: complete multimodal ticket intake

backend/apps/agents/tasks.py

@@ -6,6 +6,7 @@ from django.conf import settings
 from django.utils import timezone
 
 from apps.agents.models import AgentRun
+from apps.agents.services import append_run_event
 from apps.agents.services import execute_agent_run as execute_agent_run_service
 from apps.audit.models import OperationAuditLog
 
@@ -24,15 +25,24 @@ def execute_agent_run(self, run_id: int) -> None:
         run.status = "timed_out"
         run.error_code = "run_timeout"
         run.error_message = "Agent 运行超过 10 分钟限制"
+        run.progress_stage = "timed_out"
+        run.progress_message = "Agent 运行超时"
         run.finished_at = timezone.now()
         run.save(
             update_fields=[
                 "status",
                 "error_code",
                 "error_message",
+                "progress_stage",
+                "progress_message",
                 "finished_at",
             ]
         )
+        append_run_event(
+            run,
+            "timed_out",
+            {"error_code": "run_timeout", "error_message": run.error_message},
+        )
         OperationAuditLog.objects.create(
             user=run.created_by,
             module="agents",