feat: complete multimodal ticket intake

backend/apps/agents/migrations/0003_agentrun_progress.py

@@ -0,0 +1,25 @@
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+    dependencies = [
+        ("agents", "0002_agentartifact"),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name="agentrun",
+            name="progress_stage",
+            field=models.CharField(default="queued", max_length=40),
+        ),
+        migrations.AddField(
+            model_name="agentrun",
+            name="progress_message",
+            field=models.CharField(blank=True, max_length=160),
+        ),
+        migrations.AddField(
+            model_name="agentrun",
+            name="retry_count",
+            field=models.PositiveSmallIntegerField(default=0),
+        ),
+    ]

backend/apps/agents/migrations/0004_agentrunevent.py

@@ -0,0 +1,30 @@
+# Generated by Django 5.2.15 on 2026-07-27 02:44
+
+import django.db.models.deletion
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('agents', '0003_agentrun_progress'),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='AgentRunEvent',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('sequence', models.PositiveBigIntegerField()),
+                ('event_type', models.CharField(max_length=48)),
+                ('payload', models.JSONField(blank=True, default=dict)),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('run', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='events', to='agents.agentrun')),
+            ],
+            options={
+                'ordering': ['sequence'],
+                'indexes': [models.Index(fields=['run', 'sequence'], name='agents_agen_run_id_7bfece_idx')],
+                'constraints': [models.UniqueConstraint(fields=('run', 'sequence'), name='unique_agent_run_event_sequence')],
+            },
+        ),
+    ]