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feat: add category-driven ticket workflows

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hailin
2026-07-03 16:17:32 +08:00
parent 6586889733
commit 7692374067
16 changed files with 777 additions and 87 deletions
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8
backend/apps/tickets/models.py
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@@ -48,6 +48,14 @@ class Ticket(models.Model):
choices=TicketPriority.choices,
default=TicketPriority.MEDIUM,
)
problem_performance = models.TextField(blank=True)
problem_object = models.CharField(max_length=160, blank=True)
submitter_name = models.CharField(max_length=80, blank=True)
submitter_org = models.CharField(max_length=160, blank=True)
ai_solution = models.TextField(blank=True)
resolution_summary = models.TextField(blank=True)
is_resolved = models.BooleanField(default=False)
replied_to_customer = models.BooleanField(default=False)
impact_scope = models.CharField(max_length=80, blank=True)
environment = models.CharField(max_length=80, blank=True)
related_system = models.CharField(max_length=120, blank=True)