feat: add ticket domain models
This commit is contained in:
hailin
255
backend/apps/tickets/migrations/0001_initial.py
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255
backend/apps/tickets/migrations/0001_initial.py
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# Generated by Django 5.2.15 on 2026-06-30 10:31
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import django.db.models.deletion
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from django.conf import settings
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from django.db import migrations, models
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class Migration(migrations.Migration):
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initial = True
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dependencies = [
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migrations.swappable_dependency(settings.AUTH_USER_MODEL),
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]
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operations = [
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migrations.CreateModel(
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name="Ticket",
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fields=[
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(
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"id",
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models.BigAutoField(
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auto_created=True, primary_key=True, serialize=False, verbose_name="ID"
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),
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),
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("ticket_no", models.CharField(max_length=32, unique=True)),
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("title", models.CharField(max_length=200)),
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("description", models.TextField()),
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(
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"status",
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models.CharField(
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choices=[
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("pending_info", "Pending info"),
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("pending", "Pending"),
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("in_progress", "In progress"),
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("pending_confirm", "Pending confirm"),
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("resolved", "Resolved"),
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("closed", "Closed"),
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],
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default="pending",
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max_length=32,
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),
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),
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(
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"priority",
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models.CharField(
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choices=[
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("low", "Low"),
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("medium", "Medium"),
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("high", "High"),
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("urgent", "Urgent"),
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],
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default="medium",
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max_length=20,
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),
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),
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("impact_scope", models.CharField(blank=True, max_length=80)),
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("environment", models.CharField(blank=True, max_length=80)),
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("related_system", models.CharField(blank=True, max_length=120)),
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("created_at", models.DateTimeField(auto_now_add=True)),
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("updated_at", models.DateTimeField(auto_now=True)),
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("resolved_at", models.DateTimeField(blank=True, null=True)),
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("closed_at", models.DateTimeField(blank=True, null=True)),
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(
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"assignee",
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models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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related_name="assigned_tickets",
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to=settings.AUTH_USER_MODEL,
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),
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),
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(
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"created_by",
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models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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related_name="created_tickets",
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to=settings.AUTH_USER_MODEL,
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),
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),
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(
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"requester",
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models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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related_name="requested_tickets",
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to=settings.AUTH_USER_MODEL,
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),
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),
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],
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options={
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"ordering": ["-created_at"],
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},
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),
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migrations.CreateModel(
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name="TicketAttachment",
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fields=[
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(
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"id",
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models.BigAutoField(
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auto_created=True, primary_key=True, serialize=False, verbose_name="ID"
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),
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),
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("file_name", models.CharField(max_length=255)),
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("file_type", models.CharField(blank=True, max_length=80)),
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("mime_type", models.CharField(blank=True, max_length=120)),
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("file_size", models.PositiveBigIntegerField(default=0)),
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("storage_path", models.CharField(max_length=500)),
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("ocr_text", models.TextField(blank=True)),
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("parsed_text", models.TextField(blank=True)),
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("created_at", models.DateTimeField(auto_now_add=True)),
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(
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"created_by",
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models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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to=settings.AUTH_USER_MODEL,
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),
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),
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(
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"ticket",
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models.ForeignKey(
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on_delete=django.db.models.deletion.CASCADE,
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related_name="attachments",
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to="tickets.ticket",
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),
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),
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],
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),
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migrations.CreateModel(
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name="TicketCategory",
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fields=[
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(
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"id",
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models.BigAutoField(
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auto_created=True, primary_key=True, serialize=False, verbose_name="ID"
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),
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),
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("name", models.CharField(max_length=120)),
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("code", models.CharField(max_length=80, unique=True)),
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("description", models.TextField(blank=True)),
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("enabled", models.BooleanField(default=True)),
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("sort_order", models.PositiveIntegerField(default=0)),
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(
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"parent",
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models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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to="tickets.ticketcategory",
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),
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),
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],
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options={
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"ordering": ["sort_order", "name"],
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},
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),
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migrations.AddField(
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model_name="ticket",
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name="category",
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field=models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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to="tickets.ticketcategory",
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),
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),
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migrations.CreateModel(
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name="TicketComment",
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fields=[
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(
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"id",
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models.BigAutoField(
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auto_created=True, primary_key=True, serialize=False, verbose_name="ID"
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),
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),
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("content", models.TextField()),
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("comment_type", models.CharField(default="user", max_length=40)),
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("visibility", models.CharField(default="internal", max_length=40)),
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("created_at", models.DateTimeField(auto_now_add=True)),
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(
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"created_by",
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models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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to=settings.AUTH_USER_MODEL,
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),
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),
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(
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"ticket",
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models.ForeignKey(
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on_delete=django.db.models.deletion.CASCADE,
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related_name="comments",
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to="tickets.ticket",
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),
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),
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],
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options={
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"ordering": ["created_at"],
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},
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),
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migrations.CreateModel(
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name="TicketEvent",
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fields=[
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(
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"id",
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models.BigAutoField(
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auto_created=True, primary_key=True, serialize=False, verbose_name="ID"
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),
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),
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("event_type", models.CharField(max_length=80)),
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("from_value", models.JSONField(blank=True, default=dict)),
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("to_value", models.JSONField(blank=True, default=dict)),
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("remark", models.TextField(blank=True)),
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("created_at", models.DateTimeField(auto_now_add=True)),
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(
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"operator",
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models.ForeignKey(
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blank=True,
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null=True,
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on_delete=django.db.models.deletion.SET_NULL,
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to=settings.AUTH_USER_MODEL,
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),
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),
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(
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"ticket",
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models.ForeignKey(
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on_delete=django.db.models.deletion.CASCADE,
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related_name="events",
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to="tickets.ticket",
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),
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),
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],
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options={
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"ordering": ["created_at"],
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},
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),
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migrations.AddIndex(
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model_name="ticket",
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index=models.Index(fields=["ticket_no"], name="tickets_tic_ticket__c7390a_idx"),
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),
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migrations.AddIndex(
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model_name="ticket",
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index=models.Index(fields=["status", "priority"], name="tickets_tic_status_b256f6_idx"),
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),
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migrations.AddIndex(
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model_name="ticket",
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index=models.Index(fields=["created_at"], name="tickets_tic_created_5dd600_idx"),
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),
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]
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