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+# Stage 1.7 Ticket Experience Visual Redesign Implementation Plan
+
+> **For agentic workers:** REQUIRED SUB-SKILL: Use superpowers:subagent-driven-development (recommended) or superpowers:executing-plans to implement this plan task-by-task. Steps use checkbox (`- [ ]`) syntax for tracking.
+
+**Goal:** Redesign ticket list, detail, and create pages into a polished Chinese enterprise support experience using shadcn/ui, with minimal backend support for pagination, filters, display users, and transition remarks.
+
+**Architecture:** Backend keeps the existing Django Ninja ticket router and adds a paginated response shape plus richer filters and display user serialization. Frontend keeps the Vite SPA and current app shell, then decomposes ticket pages into small shadcn-composed components for metrics, filters, metadata, and transition dialogs.
+
+**Tech Stack:** Python 3.12, Django, Django Ninja, pytest, ruff, React, Vite, TypeScript, Tailwind CSS v3, shadcn/ui, Radix UI, npm.
+
+---
+
+## Source Spec
+
+- `docs/superpowers/specs/2026-07-01-stage-1-7-ticket-experience-visual-redesign-design.md`
+
+## File Structure
+
+Backend:
+
+- Modify: `backend/apps/tickets/schemas.py`
+- Modify: `backend/apps/tickets/api.py`
+- Modify: `backend/apps/tickets/services.py`
+- Modify: `backend/apps/tickets/tests/test_ticket_api.py`
+
+Frontend:
+
+- Modify: `frontend/src/features/tickets/types.ts`
+- Modify: `frontend/src/features/tickets/api.ts`
+- Modify: `frontend/src/features/tickets/TicketListPage.tsx`
+- Modify: `frontend/src/features/tickets/TicketDetailPage.tsx`
+- Modify: `frontend/src/features/tickets/TicketCreatePage.tsx`
+- Modify: `frontend/src/features/tickets/TicketComments.tsx`
+- Modify: `frontend/src/features/tickets/TicketStatusTimeline.tsx`
+- Create: `frontend/src/features/tickets/TicketMetricCards.tsx`
+- Create: `frontend/src/features/tickets/TicketFilterBar.tsx`
+- Create: `frontend/src/features/tickets/TicketTransitionDialog.tsx`
+- Create: `frontend/src/features/tickets/TicketMetaPanel.tsx`
+
+## Task 1: Backend Ticket List Support
+
+**Files:**
+- Modify: `backend/apps/tickets/schemas.py`
+- Modify: `backend/apps/tickets/api.py`
+- Modify: `backend/apps/tickets/services.py`
+- Modify: `backend/apps/tickets/tests/test_ticket_api.py`
+
+- [ ] **Step 1: Write failing pagination/filter/display tests**
+
+Add these tests to `backend/apps/tickets/tests/test_ticket_api.py`:
+
+```python
+from django.contrib.auth import get_user_model
+
+
+def test_list_tickets_returns_paginated_response_with_display_users(admin_client, db):
+    user_model = get_user_model()
+    requester = user_model.objects.create_user(username="requester", first_name="请求人")
+    assignee = user_model.objects.create_user(username="assignee", first_name="处理人")
+    Ticket.objects.create(
+        ticket_no="TK202607010100",
+        title="Payment failed",
+        description="A",
+        requester=requester,
+        assignee=assignee,
+        related_system="CRM",
+    )
+
+    response = admin_client.get("/api/tickets?page=1&page_size=20")
+
+    assert response.status_code == 200
+    payload = response.json()
+    assert payload["page"] == 1
+    assert payload["page_size"] == 20
+    assert payload["total"] == 1
+    assert payload["total_pages"] == 1
+    assert payload["items"][0]["requester"]["display_name"] == "请求人"
+    assert payload["items"][0]["assignee"]["display_name"] == "处理人"
+
+
+def test_list_tickets_filters_by_priority_related_system_and_view(admin_client, db):
+    user_model = get_user_model()
+    current_user = user_model.objects.get(username="admin")
+    Ticket.objects.create(
+        ticket_no="TK202607010101",
+        title="Mine urgent CRM",
+        description="A",
+        priority="urgent",
+        related_system="CRM",
+        assignee=current_user,
+        created_by=current_user,
+    )
+    Ticket.objects.create(
+        ticket_no="TK202607010102",
+        title="Other medium ERP",
+        description="B",
+        priority="medium",
+        related_system="ERP",
+    )
+
+    response = admin_client.get(
+        "/api/tickets?priority=urgent&related_system=CRM&view=assigned_to_me"
+    )
+
+    assert response.status_code == 200
+    payload = response.json()
+    assert payload["total"] == 1
+    assert payload["items"][0]["ticket_no"] == "TK202607010101"
+
+
+def test_transition_ticket_requires_non_empty_remark(admin_client, db):
+    ticket = Ticket.objects.create(
+        ticket_no="TK202607010103",
+        title="A",
+        description="A",
+        status="pending",
+    )
+
+    response = admin_client.post(
+        f"/api/tickets/{ticket.id}/status",
+        data={"status": "in_progress", "remark": ""},
+        content_type="application/json",
+    )
+
+    assert response.status_code == 400
+```
+
+- [ ] **Step 2: Run tests to verify RED**
+
+Run:
+
+```bash
+cd backend
+python -m pytest apps/tickets/tests/test_ticket_api.py -v
+```
+
+Expected: fails because list response is currently a list, display users are missing, advanced filters are missing, and empty transition remark is allowed.
+
+- [ ] **Step 3: Implement schemas and serialization**
+
+Add schemas to `backend/apps/tickets/schemas.py`:
+
+```python
+class TicketUserOut(Schema):
+    id: int
+    username: str
+    display_name: str
+
+
+class TicketListOut(Schema):
+    items: list[TicketOut]
+    page: int
+    page_size: int
+    total: int
+    total_pages: int
+```
+
+Extend `TicketOut` with:
+
+```python
+requester_id: int | None
+requester: TicketUserOut | None = None
+assignee: TicketUserOut | None = None
+```
+
+Implement serializer helpers in `backend/apps/tickets/api.py`:
+
+```python
+def serialize_ticket_user(user):
+    if user is None:
+        return None
+    return {
+        "id": user.id,
+        "username": user.username,
+        "display_name": user.get_full_name() or user.username,
+    }
+
+
+def serialize_ticket(ticket: Ticket) -> dict:
+    return {
+        "id": ticket.id,
+        "ticket_no": ticket.ticket_no,
+        "title": ticket.title,
+        "description": ticket.description,
+        "status": ticket.status,
+        "priority": ticket.priority,
+        "impact_scope": ticket.impact_scope,
+        "environment": ticket.environment,
+        "related_system": ticket.related_system,
+        "requester_id": ticket.requester_id,
+        "assignee_id": ticket.assignee_id,
+        "requester": serialize_ticket_user(ticket.requester),
+        "assignee": serialize_ticket_user(ticket.assignee),
+        "created_at": ticket.created_at,
+        "updated_at": ticket.updated_at,
+    }
+```
+
+- [ ] **Step 4: Implement paginated list and filters**
+
+Change `list_tickets` to return `TicketListOut` and accept:
+
+```python
+page: int = 1
+page_size: int = 20
+status: str | None = None
+priority: str | None = None
+q: str | None = None
+related_system: str | None = None
+assignee_id: int | None = None
+view: str = "all"
+```
+
+Filter rules:
+
+- `status`: exact status.
+- `priority`: exact priority.
+- `q`: `ticket_no`, `title`, or `description` contains keyword.
+- `related_system`: contains text.
+- `assignee_id`: exact assignee.
+- `view=assigned_to_me`: `assignee=request.user`.
+- `view=created_by_me`: `created_by=request.user`.
+- `view=high_priority`: `priority in ["high", "urgent"]`.
+
+Clamp:
+
+```python
+page = max(page, 1)
+page_size = min(max(page_size, 1), 100)
+```
+
+- [ ] **Step 5: Require transition remarks**
+
+In `update_ticket_status`, reject blank remarks:
+
+```python
+if not payload.remark.strip():
+    raise HttpError(400, "Transition remark is required")
+```
+
+Import `HttpError` from `ninja.errors`.
+
+- [ ] **Step 6: Update existing tests for new list shape**
+
+Change existing list assertions in `test_list_tickets_filters_by_status`:
+
+```python
+payload = response.json()
+assert payload["total"] == 1
+assert payload["items"][0]["ticket_no"] == "TK202606300001"
+```
+
+- [ ] **Step 7: Verify GREEN**
+
+Run:
+
+```bash
+cd backend
+python -m pytest apps/tickets/tests/test_ticket_api.py apps/tickets/tests/test_ticket_export.py apps/accounts/tests/test_permission_enforcement.py -v
+python -m ruff check .
+```
+
+Expected: all selected tests pass and ruff has no errors.
+
+- [ ] **Step 8: Commit**
+
+```bash
+git add backend/apps/tickets
+git commit -m "feat: add ticket list visual support api"
+```
+
+## Task 2: Frontend Ticket API And List Redesign
+
+**Files:**
+- Modify: `frontend/src/features/tickets/types.ts`
+- Modify: `frontend/src/features/tickets/api.ts`
+- Modify: `frontend/src/features/tickets/TicketListPage.tsx`
+- Create: `frontend/src/features/tickets/TicketMetricCards.tsx`
+- Create: `frontend/src/features/tickets/TicketFilterBar.tsx`
+
+- [ ] **Step 1: Refresh shadcn docs**
+
+Run:
+
+```bash
+cd frontend
+npx shadcn@latest docs tabs table card badge select input pagination skeleton sonner
+```
+
+Use installed components first. Do not overwrite existing locally patched components.
+
+- [ ] **Step 2: Update ticket frontend types**
+
+In `frontend/src/features/tickets/types.ts`, add:
+
+```ts
+export type TicketUser = {
+  id: number
+  username: string
+  display_name: string
+}
+
+export type TicketListResponse = {
+  items: Ticket[]
+  page: number
+  page_size: number
+  total: number
+  total_pages: number
+}
+```
+
+Extend `Ticket`:
+
+```ts
+requester_id: number | null
+requester: TicketUser | null
+assignee: TicketUser | null
+```
+
+Add list query type:
+
+```ts
+export type TicketListParams = {
+  page?: number
+  page_size?: number
+  status?: string
+  priority?: string
+  q?: string
+  related_system?: string
+  assignee_id?: number
+  view?: 'all' | 'assigned_to_me' | 'created_by_me' | 'high_priority'
+}
+```
+
+- [ ] **Step 3: Update ticket API**
+
+In `frontend/src/features/tickets/api.ts`, update `listTickets` to return `TicketListResponse` and include all query fields:
+
+```ts
+export function listTickets(params: TicketListParams = {}) {
+  const query = new URLSearchParams()
+  Object.entries(params).forEach(([key, value]) => {
+    if (value !== undefined && value !== null && value !== '') {
+      query.set(key, String(value))
+    }
+  })
+  const suffix = query.toString() ? `?${query}` : ''
+  return apiRequest<TicketListResponse>(`/tickets${suffix}`)
+}
+```
+
+- [ ] **Step 4: Create TicketMetricCards**
+
+Create `frontend/src/features/tickets/TicketMetricCards.tsx` with compact shadcn `Card` metrics for:
+
+```text
+待处理
+处理中
+待确认
+高优先级
+```
+
+Props:
+
+```ts
+type TicketMetricCardsProps = {
+  tickets: Ticket[]
+}
+```
+
+- [ ] **Step 5: Create TicketFilterBar**
+
+Create `frontend/src/features/tickets/TicketFilterBar.tsx` using `AppFilterBar`, `Input`, `Select`, and `Button`.
+
+Props:
+
+```ts
+type TicketFilterBarProps = {
+  q: string
+  status: string
+  priority: string
+  relatedSystem: string
+  onQChange: (value: string) => void
+  onStatusChange: (value: string) => void
+  onPriorityChange: (value: string) => void
+  onRelatedSystemChange: (value: string) => void
+  onReset: () => void
+}
+```
+
+- [ ] **Step 6: Redesign TicketListPage**
+
+Update `TicketListPage`:
+
+- Use shadcn `Tabs` for `全部工单`, `我的待办`, `我创建的`, `高优先级`.
+- Use `TicketMetricCards`.
+- Use `TicketFilterBar`.
+- Use backend pagination fields.
+- Use `Pagination`, `PaginationContent`, `PaginationItem`, `PaginationPrevious`, `PaginationNext`.
+- Table columns must be Chinese and include requester/assignee display when available.
+- Empty/error/loading states must be Chinese.
+
+- [ ] **Step 7: Verify frontend GREEN**
+
+Run:
+
+```bash
+cd frontend
+npm run typecheck
+npm run build
+```
+
+Expected: both pass.
+
+- [ ] **Step 8: Commit**
+
+```bash
+git add frontend/src/features/tickets
+git commit -m "feat: redesign ticket list experience"
+```
+
+## Task 3: Frontend Ticket Detail Redesign
+
+**Files:**
+- Modify: `frontend/src/features/tickets/TicketDetailPage.tsx`
+- Modify: `frontend/src/features/tickets/TicketComments.tsx`
+- Modify: `frontend/src/features/tickets/TicketStatusTimeline.tsx`
+- Create: `frontend/src/features/tickets/TicketTransitionDialog.tsx`
+- Create: `frontend/src/features/tickets/TicketMetaPanel.tsx`
+
+- [ ] **Step 1: Refresh shadcn docs**
+
+Run:
+
+```bash
+cd frontend
+npx shadcn@latest docs dialog textarea card badge separator tabs sonner
+```
+
+- [ ] **Step 2: Create TicketTransitionDialog**
+
+Create a dialog component with:
+
+```ts
+type TicketTransitionDialogProps = {
+  open: boolean
+  status: TicketStatus | null
+  onOpenChange: (open: boolean) => void
+  onSubmit: (status: TicketStatus, remark: string) => Promise<void>
+}
+```
+
+Visible text:
+
+```text
+处理说明
+请说明本次流转的原因、处理动作或待确认事项。
+取消
+确认提交
+```
+
+The submit button is disabled until `remark.trim()` is non-empty.
+
+- [ ] **Step 3: Create TicketMetaPanel**
+
+Create `TicketMetaPanel` with shadcn `Card`, `Badge`, `Separator`, `AppField`, `AppStatusBadge`, and `AppPriorityBadge`.
+
+Display:
+
+```text
+当前状态
+优先级
+处理人
+请求人
+关联系统
+运行环境
+影响范围
+```
+
+- [ ] **Step 4: Update TicketStatusTimeline**
+
+Make every event label Chinese:
+
+```ts
+const EVENT_LABELS: Record<string, string> = {
+  created: '创建工单',
+  updated: '更新工单',
+  status_change: '状态变更',
+  commented: '新增评论',
+  attachment_added: '新增附件',
+}
+```
+
+- [ ] **Step 5: Update TicketComments**
+
+Use Chinese labels and distinguish:
+
+```text
+内部备注
+用户可见回复
+```
+
+Use shadcn `Tabs` or `Select` to choose visibility. Existing API can still receive:
+
+```ts
+{ comment_type: 'internal_note' | 'user_reply', visibility: 'internal' | 'public' }
+```
+
+- [ ] **Step 6: Redesign TicketDetailPage**
+
+Update page:
+
+- Loading title: `正在加载工单`
+- Error title: `无法加载工单`
+- Header actions open `TicketTransitionDialog`.
+- Main column contains `问题描述`, `处理记录`, `评论与协作`.
+- Side column uses `TicketMetaPanel`, `SolutionLinkPanel`, and restrained AI placeholder.
+
+- [ ] **Step 7: Verify frontend GREEN**
+
+Run:
+
+```bash
+cd frontend
+npm run typecheck
+npm run build
+```
+
+Expected: both pass.
+
+- [ ] **Step 8: Commit**
+
+```bash
+git add frontend/src/features/tickets
+git commit -m "feat: redesign ticket detail experience"
+```
+
+## Task 4: Frontend Ticket Create Redesign And Final Verification
+
+**Files:**
+- Modify: `frontend/src/features/tickets/TicketCreatePage.tsx`
+
+- [ ] **Step 1: Refresh shadcn docs**
+
+Run:
+
+```bash
+cd frontend
+npx shadcn@latest docs card input select textarea badge alert
+```
+
+- [ ] **Step 2: Redesign create page**
+
+Update `TicketCreatePage` into grouped sections:
+
+```text
+基础信息
+影响与优先级
+环境与系统
+问题描述
+提交确认
+```
+
+Visible copy must be Chinese. Use `Card`, `Input`, `Select`, `Textarea`, `Badge`, and `Button`.
+
+- [ ] **Step 3: Use Chinese error feedback**
+
+On create failure, show:
+
+```text
+创建工单失败，请检查必填信息或稍后重试。
+```
+
+- [ ] **Step 4: Run full verification**
+
+Run:
+
+```bash
+cd backend
+python -m pytest apps/tickets/tests apps/accounts/tests/test_permission_enforcement.py -v
+python -m ruff check .
+
+cd ../frontend
+npm run typecheck
+npm run build
+npx shadcn@latest info
+```
+
+Expected: all commands pass.
+
+- [ ] **Step 5: Browser visual smoke test**
+
+With local backend/frontend running:
+
+- Login as seeded admin.
+- Open `#/tickets` and verify Chinese tabs, metrics, filters, table, and pagination.
+- Open a ticket detail page and verify transition dialog requires handling note.
+- Open `#/tickets/new` and verify grouped create form has no obvious overlap.
+
+- [ ] **Step 6: Commit**
+
+```bash
+git add frontend/src/features/tickets
+git commit -m "feat: redesign ticket create experience"
+```
+
+## Final Review Checklist
+
+- [ ] Ticket list uses shadcn tabs, cards, table, filters, and pagination.
+- [ ] Ticket detail uses a Chinese transition dialog and no English loading/error copy.
+- [ ] Ticket comments distinguish internal notes and user-visible replies.
+- [ ] Ticket create page uses grouped Chinese form sections.
+- [ ] Backend ticket list supports pagination and visual filters.
+- [ ] Ticket responses include requester and assignee display fields.
+- [ ] Empty transition remarks are rejected.
+- [ ] Backend ticket tests pass.
+- [ ] Backend ruff passes.
+- [ ] Frontend typecheck passes.
+- [ ] Frontend build passes.
+- [ ] shadcn info still reports Vite/Tailwind v3 and installed components.