feat: adopt solution and close ticket

This commit is contained in:
hailin
2026-07-03 16:36:46 +08:00
parent 40ab7ca548
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# Adopt Solution Close Ticket Implementation Plan
> **For agentic workers:** REQUIRED SUB-SKILL: Use superpowers:subagent-driven-development (recommended) or superpowers:executing-plans to implement this plan task-by-task. Steps use checkbox (`- [ ]`) syntax for tracking.
**Goal:** Allow support staff to search published solutions, adopt one, write it into the ticket resolution, and close the ticket in one action.
**Architecture:** Keep the adoption workflow server-side so ticket status, solution link, solution usage count, resolution fields, and timeline events stay consistent. The frontend remains a shadcn/App-component panel that calls a single action endpoint and refreshes ticket context.
**Tech Stack:** Django, Django Ninja, PostgreSQL migrations already present, React, TypeScript, Tailwind, shadcn/ui project components.
---
### Task 1: Backend Adopt-And-Close Endpoint
**Files:**
- Modify: `backend/apps/solutions/schemas.py`
- Modify: `backend/apps/solutions/api.py`
- Test: `backend/apps/solutions/tests/test_solution_api.py`
- [ ] **Step 1: Write the failing API test**
Add a test that creates a published solution and pending ticket, posts to `/api/solutions/{solution_id}/adopt-ticket`, and asserts:
```python
assert response.status_code == 200
ticket.refresh_from_db()
assert ticket.status == "closed"
assert ticket.is_resolved is True
assert ticket.replied_to_customer is True
assert ticket.resolution_summary == solution.solution
assert ticket.events.filter(event_type="solution_adopted").exists()
```
- [ ] **Step 2: Implement the schema and endpoint**
Add a payload with `ticket_id`, `remark`, and `replied_to_customer`. The endpoint should:
```python
link, _ = TicketSolutionLink.objects.get_or_create(
ticket=ticket,
solution=solution,
link_type="adopted",
defaults={"created_by": request.user if request.user.is_authenticated else None},
)
ticket.status = "closed"
ticket.resolution_summary = solution.solution
ticket.is_resolved = True
ticket.replied_to_customer = payload.replied_to_customer
ticket.resolved_at = ticket.resolved_at or timezone.now()
ticket.closed_at = timezone.now()
ticket.save(update_fields=[...])
TicketEvent.objects.create(event_type="solution_adopted", ...)
```
- [ ] **Step 3: Verify backend**
Run:
```powershell
python -m pytest backend\apps\solutions\tests backend\apps\tickets\tests
python -m ruff check backend\apps\solutions backend\apps\tickets
```
Expected: all tests pass and ruff reports no issues.
### Task 2: Frontend Search And Adopt UI
**Files:**
- Modify: `frontend/src/features/solutions/api.ts`
- Modify: `frontend/src/features/solutions/SolutionLinkPanel.tsx`
- Modify: `frontend/src/features/tickets/TicketDetailPage.tsx`
- [ ] **Step 1: Add API client**
Add:
```ts
export function adoptSolutionAndCloseTicket(solutionId: number, ticketId: number) {
return apiRequest(`/solutions/${solutionId}/adopt-ticket`, {
method: 'POST',
body: JSON.stringify({
ticket_id: ticketId,
replied_to_customer: true,
remark: '采纳解决方案并关闭工单'
})
})
}
```
- [ ] **Step 2: Add search and action button**
In `SolutionLinkPanel`, add a search input filtering by `title`, `problem_signature`, and `solution`. Rename the adoption action to `采纳并关闭`, call the new endpoint, refresh linked solutions, and notify the parent ticket detail page to reload.
- [ ] **Step 3: Verify frontend**
Run:
```powershell
npm run typecheck
npm run build
```
Expected: TypeScript and Vite build both succeed.
### Task 3: Commit
**Files:**
- Stage only the backend/frontend files touched by this feature.
- [ ] **Step 1: Inspect git status**
Run:
```powershell
git status --short
git diff --stat
```
Expected: existing local `.gitignore` and local lock/compose files remain unstaged.
- [ ] **Step 2: Commit**
Run:
```powershell
git add backend/apps/solutions frontend/src/features/solutions frontend/src/features/tickets/TicketDetailPage.tsx docs/superpowers/plans/2026-07-03-adopt-solution-close-ticket.md
git commit -m "feat: adopt solution and close ticket"
```