feat: add trusted ticket intake workspace
This commit is contained in:
hailin
@@ -1,19 +1,71 @@
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import * as React from 'react'
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import { AlertCircle, CheckCircle2, Lightbulb, Send } from 'lucide-react'
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import {
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AlertCircle,
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ArrowRight,
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Bot,
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Check,
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CheckCircle2,
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FileImage,
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LoaderCircle,
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MessageSquareMore,
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RotateCcw,
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Send,
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Sparkles,
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Trash2
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} from 'lucide-react'
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import { toast } from 'sonner'
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import { AppField } from '@/components/app/AppField'
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import { AppPage } from '@/components/app/AppPage'
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import { AppPageHeader } from '@/components/app/AppPageHeader'
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import { AppSection } from '@/components/app/AppSection'
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import { Alert, AlertDescription, AlertTitle } from '@/components/ui/alert'
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import {
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AlertDialog,
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AlertDialogAction,
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AlertDialogCancel,
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AlertDialogContent,
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AlertDialogDescription,
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AlertDialogFooter,
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AlertDialogHeader,
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AlertDialogTitle,
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AlertDialogTrigger
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} from '@/components/ui/alert-dialog'
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import { Badge } from '@/components/ui/badge'
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import { Bubble, BubbleContent } from '@/components/ui/bubble'
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import { Button } from '@/components/ui/button'
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import { Card, CardContent } from '@/components/ui/card'
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import { FieldGroup } from '@/components/ui/field'
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import { Input } from '@/components/ui/input'
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import { Message, MessageContent, MessageGroup } from '@/components/ui/message'
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import {
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MessageScroller,
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MessageScrollerContent,
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MessageScrollerItem,
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MessageScrollerViewport
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} from '@/components/ui/message-scroller'
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import { Select, SelectContent, SelectGroup, SelectItem, SelectTrigger, SelectValue } from '@/components/ui/select'
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import { Separator } from '@/components/ui/separator'
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import { Skeleton } from '@/components/ui/skeleton'
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import { Textarea } from '@/components/ui/textarea'
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import { toast } from 'sonner'
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import { useIsMobile } from '@/hooks/use-mobile'
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import { cn } from '@/lib/utils'
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import { createTicket } from './api'
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import {
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analyzeTicketDraft,
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answerTicketDraft,
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confirmTicketDraft,
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createTicketDraft,
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deleteTicketDraftImage,
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getTicketDraft,
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getTicketDraftAvailability,
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listTicketDrafts,
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rejectTicketDraft,
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updateTicketDraft,
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uploadTicketDraftImage
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} from './draft-api'
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import type { TicketDraft, TicketDraftAvailability } from './draft-types'
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import { TICKET_CATEGORIES } from './ticketCategories'
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import type { TicketInput } from './types'
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@@ -32,160 +84,241 @@ const initialForm: TicketInput = {
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}
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const ENVIRONMENT_OPTIONS = ['生产环境', '测试环境', '预发布环境', '本地环境']
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const FIELD_LABELS: Record<string, string> = {
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title: '工单标题',
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description: '问题描述',
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category_code: '问题分类',
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priority: '优先级',
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problem_performance: '问题表现',
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problem_object: '问题对象',
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submitter_name: '提出人',
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submitter_org: '提出机构',
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impact_scope: '影响范围',
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environment: '环境',
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related_system: '关联系统'
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}
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type ConversationItem = { role: 'assistant' | 'user'; content: string }
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function mergeForm(fields: Partial<TicketInput>): TicketInput {
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return { ...initialForm, ...fields }
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}
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function DraftSpine({ draft }: { draft: TicketDraft | null }) {
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const active = draft?.status === 'analyzing' ? 1 : draft?.status === 'ready' || draft?.status === 'failed' ? 2 : draft?.status === 'confirmed' ? 3 : 0
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return (
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<div className="grid grid-cols-4 gap-2 rounded-xl border bg-card p-3" aria-label="建单进度">
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{['起草', '补齐', '审核', '确认'].map((label, index) => (
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<div key={label} className="flex min-w-0 items-center gap-2">
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<span className={cn('flex size-6 shrink-0 items-center justify-center rounded-full border text-xs font-semibold', index < active && 'border-primary bg-primary text-primary-foreground', index === active && 'border-primary text-primary')}>
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{index < active ? <Check className="size-3.5" /> : index + 1}
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</span>
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<span className={cn('truncate text-xs font-medium text-muted-foreground', index === active && 'text-foreground')}>{label}</span>
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{index < 3 ? <Separator className="hidden flex-1 sm:block" /> : null}
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</div>
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))}
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</div>
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)
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}
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export function TicketCreatePage() {
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const mobile = useIsMobile()
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const [availability, setAvailability] = React.useState<TicketDraftAvailability | null>(null)
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const [loading, setLoading] = React.useState(true)
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const [mode, setMode] = React.useState<'ai' | 'manual'>('manual')
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const [sourceText, setSourceText] = React.useState('')
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const [pendingFiles, setPendingFiles] = React.useState<File[]>([])
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const [draft, setDraft] = React.useState<TicketDraft | null>(null)
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const [recentDraft, setRecentDraft] = React.useState<TicketDraft | null>(null)
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const [form, setForm] = React.useState<TicketInput>(initialForm)
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const [changedFields, setChangedFields] = React.useState<Set<string>>(new Set())
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const [dirty, setDirty] = React.useState(false)
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const [guided, setGuided] = React.useState(false)
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const [answer, setAnswer] = React.useState('')
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const [conversation, setConversation] = React.useState<ConversationItem[]>([])
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const [error, setError] = React.useState('')
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const [submitting, setSubmitting] = React.useState(false)
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const [busy, setBusy] = React.useState(false)
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const acceptDraft = React.useCallback((next: TicketDraft) => {
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setDraft(next)
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setConversation(next.messages.map((item) => ({ role: item.role, content: item.content })))
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if (next.status === 'ready') {
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setForm((current) => {
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const merged = mergeForm(next.fields)
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const changed = new Set(Object.keys(merged).filter((key) => merged[key as keyof TicketInput] !== current[key as keyof TicketInput]))
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setChangedFields(changed)
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return merged
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})
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setDirty(false)
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}
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}, [])
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React.useEffect(() => {
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let cancelled = false
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Promise.all([getTicketDraftAvailability(), listTicketDrafts()])
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.then(([nextAvailability, drafts]) => {
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if (cancelled) return
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setAvailability(nextAvailability)
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setMode(nextAvailability.available ? 'ai' : 'manual')
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setRecentDraft(drafts[0] ?? null)
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})
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.catch(() => {
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if (!cancelled) setMode('manual')
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})
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.finally(() => !cancelled && setLoading(false))
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return () => { cancelled = true }
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}, [])
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React.useEffect(() => {
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if (!draft || draft.status !== 'analyzing') return
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const timer = window.setTimeout(async () => {
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try { acceptDraft(await getTicketDraft(draft.public_id)) } catch (reason) { setError(reason instanceof Error ? reason.message : '查询 AI 草稿失败') }
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}, 1200)
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return () => window.clearTimeout(timer)
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}, [acceptDraft, draft])
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function updateField<Key extends keyof TicketInput>(field: Key, value: TicketInput[Key]) {
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setForm((current) => ({ ...current, [field]: value }))
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setDirty(Boolean(draft))
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setChangedFields((current) => new Set(current).add(field))
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}
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async function handleSubmit(event: React.FormEvent) {
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event.preventDefault()
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setError('')
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if (!form.environment || !form.problem_performance || !form.problem_object || !form.submitter_name || !form.submitter_org) {
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setError('请完整填写问题表现、问题对象、提出人、提出机构和环境。')
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return
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function validateForm() {
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const required: (keyof TicketInput)[] = ['title', 'description', 'category_code', 'priority', 'problem_performance', 'problem_object', 'submitter_name', 'submitter_org', 'environment']
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const missing = required.filter((key) => !String(form[key] ?? '').trim())
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if (missing.length) {
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setError(`请补齐：${missing.map((key) => FIELD_LABELS[key]).join('、')}`)
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return false
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}
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setSubmitting(true)
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return true
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}
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async function startAi() {
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if (!sourceText.trim()) { setError('请先输入问题描述'); return }
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setBusy(true); setError('')
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try {
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const ticket = await createTicket(form)
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window.location.hash = `/tickets/${ticket.id}`
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} catch (reason) {
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setError(reason instanceof Error ? reason.message : '创建工单失败，请检查必填信息或稍后重试。')
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} finally {
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setSubmitting(false)
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}
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let next = await createTicketDraft(sourceText)
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for (const file of pendingFiles) next = await uploadTicketDraftImage(next.public_id, file)
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next = await analyzeTicketDraft(next.public_id, next.revision)
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acceptDraft(next)
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setRecentDraft(null)
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} catch (reason) { setError(reason instanceof Error ? reason.message : 'AI 分析启动失败') } finally { setBusy(false) }
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}
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async function saveIfDirty(current: TicketDraft) {
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if (!dirty) return current
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const saved = await updateTicketDraft(current.public_id, current.revision, form)
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acceptDraft(saved)
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return saved
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}
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async function retryAnalysis() {
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if (!draft) return
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setBusy(true); setError('')
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try {
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const saved = await saveIfDirty(draft)
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acceptDraft(await analyzeTicketDraft(saved.public_id, saved.revision))
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} catch (reason) { setError(reason instanceof Error ? reason.message : '重新分析失败') } finally { setBusy(false) }
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}
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async function submitAnswer() {
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if (!draft || !answer.trim()) return
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const question = draft.questions[0] ?? '请补充缺失信息'
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setBusy(true); setError('')
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try {
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const saved = await saveIfDirty(draft)
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acceptDraft(await answerTicketDraft(saved.public_id, saved.revision, question, answer.trim()))
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setAnswer('')
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} catch (reason) { setError(reason instanceof Error ? reason.message : '提交回答失败') } finally { setBusy(false) }
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}
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async function confirmDraft() {
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if (!draft || !validateForm()) return
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setBusy(true); setError('')
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try {
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const saved = await saveIfDirty(draft)
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const confirmed = await confirmTicketDraft(saved.public_id, saved.revision)
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acceptDraft(confirmed)
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toast.success(confirmed.decision === 'accepted' ? '已按 AI 草稿创建工单' : '已按修改后的草稿创建工单')
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if (confirmed.confirmed_ticket) window.location.hash = `/tickets/${confirmed.confirmed_ticket.id}`
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} catch (reason) { setError(reason instanceof Error ? reason.message : '确认创建失败') } finally { setBusy(false) }
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}
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async function handleManualSubmit(event: React.FormEvent) {
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event.preventDefault()
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if (!validateForm()) return
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setBusy(true); setError('')
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try { const ticket = await createTicket(form); window.location.hash = `/tickets/${ticket.id}` } catch (reason) { setError(reason instanceof Error ? reason.message : '创建工单失败') } finally { setBusy(false) }
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}
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async function discardDraft() {
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if (!draft) return
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try { await rejectTicketDraft(draft.public_id, draft.revision) } catch { /* dismissal remains local */ }
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setDraft(null); setForm(initialForm); setSourceText(''); setConversation([]); setMode('manual')
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}
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if (mobile) {
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return <AppPage header={<AppPageHeader title="创建工单" description="AI 建单配置与确认仅支持桌面端" />}><Alert><AlertCircle /><AlertTitle>请使用桌面端创建工单</AlertTitle><AlertDescription>移动端当前仅支持查看。输入、图片上传、逐问补齐和最终确认需要在桌面端完成。</AlertDescription></Alert></AppPage>
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}
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if (loading) return <AppPage header={<AppPageHeader title="创建工单" />}><div className="grid gap-3"><Skeleton className="h-20" /><Skeleton className="h-64" /></div></AppPage>
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const aiReady = mode === 'ai' && availability?.available
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const reviewReady = draft?.status === 'ready'
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return (
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<AppPage
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contentClassName="grid gap-5"
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header={<AppPageHeader title="创建工单" description="按提出方、问题描述和影响范围记录完整上下文" actions={<><Button type="button" variant="ghost" onClick={() => (window.location.hash = '/tickets')}>取消</Button><Button type="button" variant="outline" onClick={() => toast('暂存入口为视觉预留，当前不会保存数据')}>暂存</Button></>} />}
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contentClassName="grid gap-4"
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header={<AppPageHeader title="创建工单" description="AI 只生成可审核草稿；未经你的明确确认，不会创建工单。" actions={<div className="flex gap-2"><Button variant={mode === 'ai' ? 'default' : 'outline'} onClick={() => availability?.available && setMode('ai')} disabled={!availability?.available}><Sparkles data-icon="inline-start" />AI 起草</Button><Button variant={mode === 'manual' ? 'default' : 'outline'} onClick={() => setMode('manual')}>普通表单</Button></div>} />}
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>
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<form id="ticket-create-form" className="grid gap-4 xl:grid-cols-[minmax(0,1fr)_320px]" onSubmit={handleSubmit}>
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{aiReady ? <DraftSpine draft={draft} /> : null}
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{error ? <Alert variant="destructive"><AlertCircle /><AlertTitle>当前操作未完成</AlertTitle><AlertDescription>{error}</AlertDescription></Alert> : null}
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{!availability?.available && availability?.reason ? <Alert><Bot /><AlertTitle>AI 起草暂不可用</AlertTitle><AlertDescription>{availability.reason}，仍可使用普通表单建单。</AlertDescription></Alert> : null}
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{recentDraft && !draft && aiReady ? <Alert><RotateCcw /><AlertTitle>发现 24 小时内未完成草稿</AlertTitle><AlertDescription className="flex items-center justify-between gap-3"><span>{recentDraft.source_text || '未命名草稿'}</span><Button size="sm" variant="outline" onClick={() => { acceptDraft(recentDraft); setSourceText(recentDraft.source_text) }}>恢复草稿</Button></AlertDescription></Alert> : null}
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{aiReady && !draft ? (
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<div className="grid gap-4 xl:grid-cols-[minmax(0,1fr)_320px]">
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<AppSection variant="card" title="用自然语言描述问题" description="可包含现象、对象、环境、发生时间和期望结果。">
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<AppField label="问题描述" htmlFor="ai-ticket-source" required><Textarea id="ai-ticket-source" className="min-h-44" value={sourceText} onChange={(event) => setSourceText(event.target.value)} placeholder="例如：生产环境中，客户 A 的采集任务从上午 10 点起没有更新，任务编号为 JOB-1024，请技术支持排查。" /></AppField>
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<FieldGroup className="gap-3">
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<AppField label="问题截图（可选）" description={availability?.vision_available ? '最多 4 张；单张 10 MB，总计 20 MB；支持 JPEG、PNG、WebP。' : availability?.vision_reason}>
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<Input type="file" accept="image/jpeg,image/png,image/webp" multiple disabled={!availability?.vision_available} onChange={(event) => setPendingFiles(Array.from(event.target.files ?? []).slice(0, 4))} />
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</AppField>
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{pendingFiles.length ? <div className="flex flex-wrap gap-2">{pendingFiles.map((file) => <Badge key={`${file.name}-${file.size}`} variant="secondary"><FileImage className="size-3" />{file.name}</Badge>)}</div> : null}
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</FieldGroup>
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<div className="flex justify-end"><Button onClick={() => void startAi()} disabled={busy || !sourceText.trim()}>{busy ? <LoaderCircle className="animate-spin" /> : <Sparkles />}<span>{busy ? '准备分析…' : '生成结构化草稿'}</span></Button></div>
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</AppSection>
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<AppSection variant="card" title="AI 会做什么" action={<Badge variant="ai">真实功能</Badge>}><div className="grid gap-3 text-sm text-muted-foreground"><p>提取全部工单字段，并标出缺失信息。</p><p>默认集中展示缺失项，也可切换为最多 5 轮逐问。</p><p>你可以修改任意字段，最终必须显式确认。</p></div></AppSection>
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</div>
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) : null}
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{draft?.status === 'analyzing' ? <Card><CardContent className="flex min-h-56 flex-col items-center justify-center gap-3"><LoaderCircle className="size-8 animate-spin text-primary" /><div className="text-center"><p className="font-medium">AI 正在生成可审核草稿</p><p className="text-sm text-muted-foreground">页面会自动刷新，当前不会创建工单。</p></div></CardContent></Card> : null}
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{draft?.status === 'failed' ? <Alert variant="destructive"><AlertCircle /><AlertTitle>AI 分析失败</AlertTitle><AlertDescription className="grid gap-3"><span>{draft.error_message || '原文、图片和已填字段均已保留。'}</span><div className="flex gap-2"><Button variant="outline" size="sm" onClick={() => void retryAnalysis()} disabled={busy}>重新分析</Button><Button variant="outline" size="sm" onClick={() => setMode('manual')}>转为普通表单</Button></div></AlertDescription></Alert> : null}
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{(reviewReady || mode === 'manual' || draft?.status === 'failed') ? (
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<form className="grid gap-4 xl:grid-cols-[minmax(0,1fr)_340px]" onSubmit={handleManualSubmit}>
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<div className="grid gap-4">
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{error ? (
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<Alert variant="destructive">
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<AlertCircle className="size-4" />
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<AlertTitle>创建工单失败</AlertTitle>
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<AlertDescription>{error}</AlertDescription>
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</Alert>
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) : null}
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<AppSection variant="card" title="提出方与对象" description="先确认由谁提出，以及具体影响到哪个业务对象。">
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<div className="grid gap-4 md:grid-cols-2">
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<AppField label="提出人" htmlFor="ticket-submitter-name" required>
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<Input
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id="ticket-submitter-name"
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required
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placeholder="请输入提出人"
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value={form.submitter_name}
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onChange={(event) => updateField('submitter_name', event.target.value)}
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/>
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</AppField>
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<AppField label="提出机构" htmlFor="ticket-submitter-org" required>
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<Input
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id="ticket-submitter-org"
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required
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placeholder="请输入提出机构"
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value={form.submitter_org}
|
||||
onChange={(event) => updateField('submitter_org', event.target.value)}
|
||||
/>
|
||||
</AppField>
|
||||
<AppField label="问题对象" htmlFor="ticket-problem-object" required>
|
||||
<Input
|
||||
id="ticket-problem-object"
|
||||
required
|
||||
placeholder="客户、账号、机构或任务编号"
|
||||
value={form.problem_object}
|
||||
onChange={(event) => updateField('problem_object', event.target.value)}
|
||||
/>
|
||||
</AppField>
|
||||
<AppField label="环境" required>
|
||||
<Select value={form.environment} onValueChange={(value) => updateField('environment', value)}><SelectTrigger className="w-full"><SelectValue placeholder="请选择问题环境" /></SelectTrigger><SelectContent><SelectGroup>{ENVIRONMENT_OPTIONS.map((environment) => <SelectItem key={environment} value={environment}>{environment}</SelectItem>)}</SelectGroup></SelectContent></Select>
|
||||
</AppField>
|
||||
</div>
|
||||
</AppSection>
|
||||
|
||||
<AppSection variant="card" title="问题描述" description="描述用户看到的现象、发生时间与期望结果。">
|
||||
<div className="grid gap-4 md:grid-cols-2">
|
||||
<AppField label="工单标题" htmlFor="ticket-title" required><Input id="ticket-title" required placeholder="例如：查询客户采集进度" value={form.title} onChange={(event) => updateField('title', event.target.value)} /></AppField>
|
||||
<AppField label="问题表现" htmlFor="ticket-problem-performance" required><Input id="ticket-problem-performance" required placeholder="例如：采集进度长时间未更新" value={form.problem_performance} onChange={(event) => updateField('problem_performance', event.target.value)} /></AppField>
|
||||
</div>
|
||||
<AppField label="问题描述" htmlFor="ticket-description" required><Textarea id="ticket-description" required placeholder="请填写问题背景、期望结果、已知线索或需要支持团队确认的内容。" value={form.description} onChange={(event) => updateField('description', event.target.value)} /></AppField>
|
||||
</AppSection>
|
||||
|
||||
<AppSection variant="card" title="分类与影响" description="用于确定处理队列、响应顺序和影响范围。">
|
||||
<div className="grid gap-4 md:grid-cols-2">
|
||||
<AppField label="问题分类" required><Select value={form.category_code} onValueChange={(value) => updateField('category_code', value as TicketInput['category_code'])}><SelectTrigger className="w-full"><SelectValue placeholder="请选择问题分类" /></SelectTrigger><SelectContent><SelectGroup>{TICKET_CATEGORIES.map((category) => <SelectItem key={category.code} value={category.code}>{category.label}</SelectItem>)}</SelectGroup></SelectContent></Select></AppField>
|
||||
<AppField label="优先级" required><Select value={form.priority} onValueChange={(value) => updateField('priority', value as TicketInput['priority'])}><SelectTrigger className="w-full"><SelectValue placeholder="请选择优先级" /></SelectTrigger><SelectContent><SelectGroup><SelectItem value="low">低</SelectItem><SelectItem value="medium">中</SelectItem><SelectItem value="high">高</SelectItem><SelectItem value="urgent">紧急</SelectItem></SelectGroup></SelectContent></Select></AppField>
|
||||
<AppField label="影响范围" htmlFor="ticket-impact-scope">
|
||||
<Input
|
||||
id="ticket-impact-scope"
|
||||
placeholder="例如：单个客户、某部门、全部用户"
|
||||
value={form.impact_scope}
|
||||
onChange={(event) => updateField('impact_scope', event.target.value)}
|
||||
/>
|
||||
</AppField>
|
||||
</div>
|
||||
<div className="grid gap-4 md:grid-cols-2">
|
||||
<AppField label="关联系统" htmlFor="ticket-related-system">
|
||||
<Input
|
||||
id="ticket-related-system"
|
||||
placeholder="例如：CRM、财务系统、数据中台"
|
||||
value={form.related_system}
|
||||
onChange={(event) => updateField('related_system', event.target.value)}
|
||||
/>
|
||||
</AppField>
|
||||
</div>
|
||||
</AppSection>
|
||||
|
||||
<AppSection
|
||||
variant="card"
|
||||
title="提交确认"
|
||||
description="提交后工单将进入对应的支持处理队列。"
|
||||
footer={
|
||||
<>
|
||||
<span className="text-xs text-muted-foreground">确认无误后提交</span>
|
||||
<Button className="hidden md:inline-flex" type="submit" disabled={submitting}>
|
||||
<Send data-icon="inline-start" />
|
||||
{submitting ? '提交中...' : '提交工单'}
|
||||
</Button>
|
||||
</>
|
||||
}
|
||||
>
|
||||
<div className="flex items-start gap-2 text-sm text-muted-foreground">
|
||||
<CheckCircle2 className="mt-0.5 size-4" />
|
||||
<span>请确认分类、对象和描述已足够支持处理人员判断下一步动作。</span>
|
||||
</div>
|
||||
</AppSection>
|
||||
{reviewReady && draft.missing_fields.length ? <Alert><MessageSquareMore /><AlertTitle>还需补齐 {draft.missing_fields.length} 项</AlertTitle><AlertDescription>{draft.missing_fields.map((code) => FIELD_LABELS[code] ?? code).join('、')}</AlertDescription></Alert> : null}
|
||||
<TicketFields form={form} changedFields={changedFields} updateField={updateField} />
|
||||
<AppSection variant="card" title={reviewReady ? '最终确认' : '提交工单'} description={reviewReady ? '保存你的修改，并在确认弹窗中核对整张工单。' : '普通表单不会调用 AI。'} footer={<div className="ml-auto flex gap-2">{draft ? <Button type="button" variant="ghost" onClick={() => void discardDraft()}><Trash2 data-icon="inline-start" />放弃草稿</Button> : null}{reviewReady ? <AlertDialog><AlertDialogTrigger asChild><Button type="button" disabled={busy}><CheckCircle2 data-icon="inline-start" />确认创建工单</Button></AlertDialogTrigger><AlertDialogContent><AlertDialogHeader><AlertDialogTitle>确认创建这张工单？</AlertDialogTitle><AlertDialogDescription>标题：{form.title || '未填写'}；分类：{TICKET_CATEGORIES.find((item) => item.code === form.category_code)?.label ?? form.category_code}；优先级：{form.priority}；图片 {draft.images.length} 张。确认后将幂等创建真实工单。</AlertDialogDescription></AlertDialogHeader><AlertDialogFooter><AlertDialogCancel>返回检查</AlertDialogCancel><AlertDialogAction onClick={() => void confirmDraft()}>确认创建</AlertDialogAction></AlertDialogFooter></AlertDialogContent></AlertDialog> : <Button type="submit" disabled={busy}><Send data-icon="inline-start" />{busy ? '创建中…' : '创建工单'}</Button>}</div>}><div className="flex items-start gap-2 text-sm text-muted-foreground"><CheckCircle2 className="mt-0.5 size-4" /><span>{reviewReady ? 'AI 产物与人工修改会作为整单决定保留，AI 不会自动提交。' : '提交后工单进入支持处理队列。'}</span></div></AppSection>
|
||||
</div>
|
||||
|
||||
<div className="grid content-start gap-4">
|
||||
<AppSection variant="card" title="建单提示">
|
||||
<div className="grid gap-3 text-sm text-muted-foreground">
|
||||
<div className="flex gap-2">
|
||||
<Lightbulb className="mt-0.5 size-4" />
|
||||
<span>业务、操作类问题可在详情页直接填写解决方案并完成。</span>
|
||||
</div>
|
||||
<div className="flex gap-2">
|
||||
<Lightbulb className="mt-0.5 size-4" />
|
||||
<span>技术类问题会保留开始处理、提交确认、解决和关闭流程。</span>
|
||||
</div>
|
||||
<div className="flex gap-2">
|
||||
<Lightbulb className="mt-0.5 size-4" />
|
||||
<span>数据类问题支持处理后解决，也支持明确后直接解决。</span>
|
||||
</div>
|
||||
</div>
|
||||
</AppSection>
|
||||
|
||||
<AppSection variant="card" title="Agent 辅助" action={<Badge variant="ai">演示</Badge>}><p className="text-sm text-muted-foreground">右侧助手会根据当前页面字段提供排查结构，但不会提交或保存工单。</p></AppSection>
|
||||
{reviewReady ? <AppSection variant="card" title="缺失信息处理" action={<Button size="sm" variant="outline" onClick={() => setGuided((value) => !value)} disabled={draft.guided_rounds >= 5}>{guided ? '关闭逐问' : '切换逐问'}</Button>}>{guided ? <GuidedPanel draft={draft} conversation={conversation} answer={answer} setAnswer={setAnswer} submitAnswer={submitAnswer} busy={busy} /> : <div className="grid gap-2">{draft.questions.length ? draft.questions.map((question) => <div key={question} className="rounded-lg border bg-muted/40 p-3 text-sm">{question}</div>) : <p className="text-sm text-muted-foreground">AI 未发现缺失信息，请直接审核字段。</p>}</div>}</AppSection> : null}
|
||||
{draft?.images.length ? <AppSection variant="card" title={`图片 ${draft.images.length}/4`}>{draft.images.map((image) => <div key={image.id} className="flex items-center justify-between gap-2 rounded-lg border p-2 text-sm"><span className="truncate"><FileImage className="mr-2 inline size-4" />{image.file_name}</span>{draft.status !== 'confirmed' ? <Button type="button" variant="ghost" size="icon-sm" onClick={async () => { try { acceptDraft(await deleteTicketDraftImage(draft.public_id, image.id)) } catch (reason) { toast.error(reason instanceof Error ? reason.message : '删除失败') } }}><Trash2 /><span className="sr-only">删除图片</span></Button> : null}</div>)}</AppSection> : null}
|
||||
<AppSection variant="card" title="安全边界"><div className="grid gap-2 text-sm text-muted-foreground"><p>AI 只生成草稿，不创建或修改工单。</p><p>连续点击或网络重试只会返回同一张工单。</p><p>管理员审计不保存完整原文、图片或模型响应。</p></div></AppSection>
|
||||
</div>
|
||||
</form>
|
||||
<div className="sticky bottom-3 rounded-lg border bg-card/95 p-3 shadow-lg backdrop-blur md:hidden"><Button form="ticket-create-form" type="submit" className="w-full" disabled={submitting}><Send data-icon="inline-start" />{submitting ? '提交中...' : '提交工单'}</Button></div>
|
||||
) : null}
|
||||
</AppPage>
|
||||
)
|
||||
}
|
||||
|
||||
function GuidedPanel({ draft, conversation, answer, setAnswer, submitAnswer, busy }: { draft: TicketDraft; conversation: ConversationItem[]; answer: string; setAnswer: (value: string) => void; submitAnswer: () => void; busy: boolean }) {
|
||||
const currentQuestion = draft.questions[0]
|
||||
return <div className="grid gap-3"><div className="h-64 overflow-hidden rounded-lg border"><MessageScroller><MessageScrollerViewport><MessageScrollerContent className="p-3"><MessageGroup>{conversation.map((item, index) => <MessageScrollerItem key={`${index}-${item.role}`}><Message align={item.role === 'user' ? 'end' : 'start'}><MessageContent><Bubble variant={item.role === 'user' ? 'default' : 'muted'} align={item.role === 'user' ? 'end' : 'start'}><BubbleContent>{item.content}</BubbleContent></Bubble></MessageContent></Message></MessageScrollerItem>)}{currentQuestion ? <MessageScrollerItem scrollAnchor><Message><MessageContent><Bubble variant="muted"><BubbleContent>{currentQuestion}</BubbleContent></Bubble></MessageContent></Message></MessageScrollerItem> : null}</MessageGroup></MessageScrollerContent></MessageScrollerViewport></MessageScroller></div><div className="flex gap-2"><Input value={answer} onChange={(event) => setAnswer(event.target.value)} placeholder={draft.guided_rounds >= 5 ? '已达到 5 轮上限' : '输入补充信息'} disabled={busy || draft.guided_rounds >= 5 || !currentQuestion} onKeyDown={(event) => { if (event.key === 'Enter') { event.preventDefault(); submitAnswer() } }} /><Button type="button" size="icon" onClick={submitAnswer} disabled={busy || !answer.trim()}><ArrowRight /><span className="sr-only">提交回答</span></Button></div><p className="text-xs text-muted-foreground">已进行 {draft.guided_rounds}/5 轮；每次回答都会重新生成草稿并高亮变化。</p></div>
|
||||
}
|
||||
|
||||
function TicketFields({ form, changedFields, updateField }: { form: TicketInput; changedFields: Set<string>; updateField: <Key extends keyof TicketInput>(field: Key, value: TicketInput[Key]) => void }) {
|
||||
const fieldClass = (code: keyof TicketInput) => changedFields.has(code) ? 'rounded-lg ring-2 ring-primary/30' : ''
|
||||
return <><AppSection variant="card" title="提出方与对象" description="AI 生成字段已高亮，所有值都可修改。"><div className="grid gap-4 md:grid-cols-2"><AppField className={fieldClass('submitter_name')} label="提出人" required><Input value={form.submitter_name} onChange={(event) => updateField('submitter_name', event.target.value)} /></AppField><AppField className={fieldClass('submitter_org')} label="提出机构" required><Input value={form.submitter_org} onChange={(event) => updateField('submitter_org', event.target.value)} /></AppField><AppField className={fieldClass('problem_object')} label="问题对象" required><Input value={form.problem_object} onChange={(event) => updateField('problem_object', event.target.value)} /></AppField><AppField className={fieldClass('environment')} label="环境" required><Select value={form.environment} onValueChange={(value) => updateField('environment', value)}><SelectTrigger className="w-full"><SelectValue placeholder="请选择环境" /></SelectTrigger><SelectContent><SelectGroup>{ENVIRONMENT_OPTIONS.map((item) => <SelectItem key={item} value={item}>{item}</SelectItem>)}</SelectGroup></SelectContent></Select></AppField></div></AppSection><AppSection variant="card" title="问题描述"><div className="grid gap-4 md:grid-cols-2"><AppField className={fieldClass('title')} label="工单标题" required><Input value={form.title} onChange={(event) => updateField('title', event.target.value)} /></AppField><AppField className={fieldClass('problem_performance')} label="问题表现" required><Input value={form.problem_performance} onChange={(event) => updateField('problem_performance', event.target.value)} /></AppField></div><AppField className={fieldClass('description')} label="问题描述" required><Textarea value={form.description} onChange={(event) => updateField('description', event.target.value)} /></AppField></AppSection><AppSection variant="card" title="分类与影响"><div className="grid gap-4 md:grid-cols-2"><AppField className={fieldClass('category_code')} label="问题分类" required><Select value={form.category_code} onValueChange={(value) => updateField('category_code', value as TicketInput['category_code'])}><SelectTrigger className="w-full"><SelectValue /></SelectTrigger><SelectContent>{TICKET_CATEGORIES.map((item) => <SelectItem key={item.code} value={item.code}>{item.label}</SelectItem>)}</SelectContent></Select></AppField><AppField className={fieldClass('priority')} label="优先级" required><Select value={form.priority} onValueChange={(value) => updateField('priority', value as TicketInput['priority'])}><SelectTrigger className="w-full"><SelectValue /></SelectTrigger><SelectContent><SelectItem value="low">低</SelectItem><SelectItem value="medium">中</SelectItem><SelectItem value="high">高</SelectItem><SelectItem value="urgent">紧急</SelectItem></SelectContent></Select></AppField><AppField className={fieldClass('impact_scope')} label="影响范围"><Input value={form.impact_scope} onChange={(event) => updateField('impact_scope', event.target.value)} /></AppField><AppField className={fieldClass('related_system')} label="关联系统"><Input value={form.related_system} onChange={(event) => updateField('related_system', event.target.value)} /></AppField></div></AppSection></>
|
||||
}
|
||||
|
||||
Reference in New Issue
Block a user