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docs: record trusted ticket intake acceptance

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hailin
2026-07-16 19:37:42 +08:00
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@@ -6,7 +6,7 @@ The product centers on support tickets and business knowledge, with configurable
## Current Status
Active implementation. The project has a runnable Django + React baseline with enterprise governance, ticket and knowledge workflows, plus an administrator-facing AI configuration demo: encrypted OpenAI-compatible model channels, versioned Skills and Agents, Celery execution, cancellation, retention, and structured run traces. A real-provider end-to-end acceptance still requires a locally supplied credential.
Active implementation. The project has a runnable Django + React baseline with enterprise governance, ticket and knowledge workflows, an administrator-facing AI configuration workspace, and the first trusted ticket-intake loop: natural-language drafting, missing-field completion, explicit review, idempotent confirmation, MinIO-backed images, artifacts, and audit history. The real text-model workflow passed locally; real vision-model acceptance remains pending.
Key docs:
@@ -15,6 +15,7 @@ Key docs:
- [Design discussion log](docs/communication/2026-06-30-ai-ticket-platform-discussion-log.md)
- [Local setup](docs/development/local-setup.md)
- [AI platform demo acceptance](docs/development/ai-platform-demo-acceptance.md)
- [Trusted ticket intake acceptance](docs/development/ticket-intake-acceptance.md)
- [Frontend design system](docs/frontend/design-system.md)
## Target Stack