feat: render real ticket event timeline

backend/apps/tickets/api.py

@@ -16,6 +16,7 @@ from apps.tickets.schemas import (
     TicketAttachmentOut,
     TicketCommentIn,
     TicketCommentOut,
+    TicketEventOut,
     TicketIn,
     TicketListOut,
     TicketOut,
@@ -63,6 +64,18 @@ def serialize_ticket(ticket: Ticket) -> dict:
     }
 
 
+def serialize_ticket_event(event: TicketEvent) -> dict:
+    return {
+        "id": event.id,
+        "event_type": event.event_type,
+        "from_value": event.from_value,
+        "to_value": event.to_value,
+        "remark": event.remark,
+        "operator": serialize_ticket_user(event.operator),
+        "created_at": event.created_at,
+    }
+
+
 @router.post("", response=TicketOut)
 def create_ticket(request, payload: TicketIn):
     require_permission(request, "ticket.create")
@@ -85,6 +98,7 @@ def create_ticket(request, payload: TicketIn):
         ticket=ticket,
         event_type="created",
         to_value={"status": ticket.status},
+        operator=request.user if request.user.is_authenticated else None,
     )
     return serialize_ticket(ticket)
 
@@ -175,6 +189,13 @@ def get_ticket(request, ticket_id: int):
     )
 
 
+@router.get("/{ticket_id}/events", response=list[TicketEventOut])
+def list_ticket_events(request, ticket_id: int):
+    require_permission(request, "ticket.view")
+    events = TicketEvent.objects.select_related("operator").filter(ticket_id=ticket_id)
+    return [serialize_ticket_event(event) for event in events]
+
+
 @router.patch("/{ticket_id}", response=TicketOut)
 def update_ticket(request, ticket_id: int, payload: TicketUpdateIn):
     require_permission(request, "ticket.edit")
@@ -247,5 +268,6 @@ def add_ticket_attachment(request, ticket_id: int, payload: TicketAttachmentIn):
         ticket=ticket,
         event_type="attachment_added",
         to_value={"attachment_id": attachment.id, "file_name": attachment.file_name},
+        operator=request.user if request.user.is_authenticated else None,
     )
     return attachment

backend/apps/tickets/schemas.py

@@ -66,6 +66,7 @@ class TicketEventOut(Schema):
     from_value: dict
     to_value: dict
     remark: str
+    operator: TicketUserOut | None = None
     created_at: datetime
 
 

backend/apps/tickets/tests/test_ticket_api.py

@@ -127,3 +127,38 @@ def test_transition_ticket_requires_non_empty_remark(admin_client, db):
     )
 
     assert response.status_code == 400
+
+
+def test_get_ticket_events_returns_real_timeline_with_operator(admin_client, db):
+    user_model = get_user_model()
+    operator = user_model.objects.get(username="admin")
+    ticket = Ticket.objects.create(
+        ticket_no="TK202607020200",
+        title="A",
+        description="A",
+        status="in_progress",
+    )
+    TicketEvent.objects.create(
+        ticket=ticket,
+        event_type="created",
+        to_value={"status": "pending"},
+        operator=operator,
+    )
+    TicketEvent.objects.create(
+        ticket=ticket,
+        event_type="status_change",
+        from_value={"status": "pending"},
+        to_value={"status": "in_progress"},
+        operator=operator,
+        remark="开始排查认证链路",
+    )
+
+    response = admin_client.get(f"/api/tickets/{ticket.id}/events")
+
+    assert response.status_code == 200
+    payload = response.json()
+    assert [event["event_type"] for event in payload] == ["created", "status_change"]
+    assert payload[1]["from_value"] == {"status": "pending"}
+    assert payload[1]["to_value"] == {"status": "in_progress"}
+    assert payload[1]["remark"] == "开始排查认证链路"
+    assert payload[1]["operator"]["display_name"] == "admin"

frontend/src/features/tickets/TicketComments.tsx

@@ -7,7 +7,12 @@ import { Textarea } from '@/components/ui/textarea'
 
 import { addTicketComment } from './api'
 
-export function TicketComments({ ticketId }: { ticketId: number }) {
+type TicketCommentsProps = {
+  ticketId: number
+  onCommentAdded?: () => void
+}
+
+export function TicketComments({ ticketId, onCommentAdded }: TicketCommentsProps) {
   const [content, setContent] = React.useState('')
   const [lastComment, setLastComment] = React.useState('')
   const [commentMode, setCommentMode] = React.useState('internal')
@@ -21,6 +26,7 @@ export function TicketComments({ ticketId }: { ticketId: number }) {
     })
     setLastComment(comment.content)
     setContent('')
+    onCommentAdded?.()
   }
 
   return (

frontend/src/features/tickets/TicketDetailPage.tsx

@@ -12,12 +12,12 @@ import { Button } from '@/components/ui/button'
 import { Separator } from '@/components/ui/separator'
 import { SolutionLinkPanel } from '@/features/solutions/SolutionLinkPanel'
 
-import { getTicket, transitionTicket } from './api'
+import { getTicket, listTicketEvents, transitionTicket } from './api'
 import { TicketComments } from './TicketComments'
 import { TicketMetaPanel } from './TicketMetaPanel'
 import { TicketStatusTimeline } from './TicketStatusTimeline'
 import { TicketTransitionDialog } from './TicketTransitionDialog'
-import type { Ticket, TicketStatus } from './types'
+import type { Ticket, TicketEvent, TicketStatus } from './types'
 
 const NEXT_STATUSES: Record<TicketStatus, TicketStatus[]> = {
   pending_info: ['pending', 'closed'],
@@ -45,6 +45,7 @@ function getStatusActionLabel(currentStatus: TicketStatus, targetStatus: TicketS
 
 export function TicketDetailPage({ ticketId }: { ticketId: number }) {
   const [ticket, setTicket] = React.useState<Ticket | null>(null)
+  const [events, setEvents] = React.useState<TicketEvent[]>([])
   const [error, setError] = React.useState('')
   const [targetStatus, setTargetStatus] = React.useState<TicketStatus | null>(null)
   const [targetActionLabel, setTargetActionLabel] = React.useState('')
@@ -55,8 +56,13 @@ export function TicketDetailPage({ ticketId }: { ticketId: number }) {
     getTicket(ticketId)
       .then(setTicket)
       .catch((reason: unknown) => setError(reason instanceof Error ? reason.message : '加载失败'))
+    refreshEvents()
   }, [ticketId])
 
+  function refreshEvents() {
+    listTicketEvents(ticketId).then(setEvents).catch(() => setEvents([]))
+  }
+
   function openTransition(status: TicketStatus) {
     setTargetStatus(status)
     if (ticket) {
@@ -72,6 +78,7 @@ export function TicketDetailPage({ ticketId }: { ticketId: number }) {
       const updated = await transitionTicket(ticket.id, status, remark)
       setTicket(updated)
       setTransitionError('')
+      refreshEvents()
     } catch (reason) {
       setTransitionError(reason instanceof Error ? reason.message : '状态流转失败')
       throw reason
@@ -146,8 +153,8 @@ export function TicketDetailPage({ ticketId }: { ticketId: number }) {
           <AppSection title="问题描述">
             <p className="whitespace-pre-wrap text-sm leading-6">{ticket.description}</p>
           </AppSection>
-          <TicketStatusTimeline ticket={ticket} />
+          <TicketStatusTimeline ticket={ticket} events={events} />
-          <TicketComments ticketId={ticket.id} />
+          <TicketComments ticketId={ticket.id} onCommentAdded={refreshEvents} />
         </AppDetailLayout>
         {transitionError ? <AppEmptyState title="状态流转失败" description={transitionError} /> : null}
         <TicketTransitionDialog

frontend/src/features/tickets/TicketStatusTimeline.tsx

@@ -2,44 +2,117 @@ import { AppSection } from '@/components/app/AppSection'
 import { AppStatusBadge } from '@/components/app/AppStatusBadge'
 import { Badge } from '@/components/ui/badge'
 
-import type { Ticket } from './types'
+import type { Ticket, TicketEvent } from './types'
 
-const EVENT_LABELS = [
+const EVENT_LABELS: Record<string, string> = {
-  { label: '创建工单', description: '工单已进入支持队列。' },
+  created: '创建工单',
-  { label: '状态变更', description: '处理状态会在这里沉淀为时间线。' },
+  updated: '更新工单',
-  { label: '新增评论', description: '内部备注和用户可见回复会记录协作过程。' },
+  status_change: '状态变更',
-  { label: '新增附件', description: '后续附件能力接入后展示上传记录。' }
+  commented: '新增评论',
-]
+  attachment_added: '新增附件'
+}
 
-export function TicketStatusTimeline({ ticket }: { ticket: Ticket }) {
+const STATUS_LABELS: Record<string, string> = {
+  pending_info: '待补充',
+  pending: '待处理',
+  in_progress: '处理中',
+  pending_confirm: '待确认',
+  resolved: '已解决',
+  closed: '已关闭'
+}
+
+const COMMENT_TYPE_LABELS: Record<string, string> = {
+  internal_note: '内部备注',
+  user_reply: '用户可见回复',
+  user: '用户评论'
+}
+
+function formatEventTime(value: string) {
+  return new Intl.DateTimeFormat('zh-CN', {
+    month: 'numeric',
+    day: 'numeric',
+    hour: '2-digit',
+    minute: '2-digit'
+  }).format(new Date(value))
+}
+
+function displayStatus(value: unknown) {
+  if (typeof value !== 'string') return ''
+  return STATUS_LABELS[value] ?? value
+}
+
+function displayOperator(event: TicketEvent) {
+  return event.operator?.display_name || event.operator?.username || '系统'
+}
+
+function describeEvent(event: TicketEvent) {
+  if (event.event_type === 'created') {
+    return '工单已进入支持队列。'
+  }
+  if (event.event_type === 'status_change') {
+    const fromStatus = displayStatus(event.from_value.status)
+    const toStatus = displayStatus(event.to_value.status)
+    return fromStatus && toStatus ? `${fromStatus} -> ${toStatus}` : '状态已更新'
+  }
+  if (event.event_type === 'commented') {
+    const commentType = event.to_value.comment_type
+    return typeof commentType === 'string' ? COMMENT_TYPE_LABELS[commentType] ?? commentType : '已新增评论'
+  }
+  if (event.event_type === 'attachment_added') {
+    const fileName = event.to_value.file_name
+    return typeof fileName === 'string' ? fileName : '已新增附件'
+  }
+  return event.remark || '记录已更新'
+}
+
+type TicketStatusTimelineProps = {
+  ticket: Ticket
+  events: TicketEvent[]
+}
+
+export function TicketStatusTimeline({ ticket, events }: TicketStatusTimelineProps) {
   return (
     <AppSection title="处理记录">
       <div className="grid gap-3">
         <div className="flex items-center justify-between gap-3 rounded-md border border-border bg-background px-3 py-2">
           <div className="min-w-0">
             <p className="text-sm font-medium text-foreground">当前状态</p>
-            <p className="mt-1 text-xs text-muted-foreground">最后更新时间：{new Date(ticket.updated_at).toLocaleString('zh-CN')}</p>
+            <p className="mt-1 text-xs text-muted-foreground">
+              最后更新时间：{new Date(ticket.updated_at).toLocaleString('zh-CN')}
+            </p>
           </div>
           <AppStatusBadge status={ticket.status} />
         </div>
 
+        {events.length === 0 ? (
+          <div className="rounded-md border border-dashed border-border p-3">
+            <p className="text-sm text-muted-foreground">暂无处理记录</p>
+          </div>
+        ) : (
           <div className="grid gap-2">
-          {EVENT_LABELS.map((event, index) => (
+            {events.map((event, index) => (
-            <div key={event.label} className="grid grid-cols-[auto_minmax(0,1fr)] gap-3">
+              <div key={event.id} className="grid grid-cols-[auto_minmax(0,1fr)] gap-3">
                 <div className="flex flex-col items-center">
                   <div className="size-2 rounded-full bg-primary" />
-                {index < EVENT_LABELS.length - 1 ? <div className="h-full min-h-7 w-px bg-border" /> : null}
+                  {index < events.length - 1 ? <div className="h-full min-h-8 w-px bg-border" /> : null}
                 </div>
                 <div className="pb-3">
                   <div className="flex flex-wrap items-center gap-2">
-                  <p className="text-sm font-medium text-foreground">{event.label}</p>
+                    <p className="text-sm font-medium text-foreground">
-                  {index === 0 ? <Badge variant="secondary">{ticket.ticket_no}</Badge> : null}
+                      {EVENT_LABELS[event.event_type] ?? event.event_type}
+                    </p>
+                    {event.event_type === 'created' ? <Badge variant="secondary">{ticket.ticket_no}</Badge> : null}
                   </div>
-                <p className="mt-1 text-xs text-muted-foreground">{event.description}</p>
+                  <p className="mt-1 text-sm text-foreground">{describeEvent(event)}</p>
+                  {event.remark ? <p className="mt-1 text-xs text-muted-foreground">说明：{event.remark}</p> : null}
+                  <p className="mt-1 text-xs text-muted-foreground">
+                    {displayOperator(event)} · {formatEventTime(event.created_at)}
+                  </p>
                 </div>
               </div>
             ))}
           </div>
+        )}
       </div>
     </AppSection>
   )

frontend/src/features/tickets/api.ts

@@ -1,6 +1,14 @@
 import { apiRequest } from '@/lib/api'
 
-import type { Ticket, TicketComment, TicketInput, TicketListParams, TicketListResponse, TicketStatus } from './types'
+import type {
+  Ticket,
+  TicketComment,
+  TicketEvent,
+  TicketInput,
+  TicketListParams,
+  TicketListResponse,
+  TicketStatus
+} from './types'
 
 export function listTickets(params: TicketListParams = {}) {
   const query = new URLSearchParams()
@@ -24,6 +32,10 @@ export function getTicket(ticketId: number) {
   return apiRequest<Ticket>(`/tickets/${ticketId}`)
 }
 
+export function listTicketEvents(ticketId: number) {
+  return apiRequest<TicketEvent[]>(`/tickets/${ticketId}/events`)
+}
+
 export function transitionTicket(ticketId: number, status: TicketStatus, remark = '') {
   return apiRequest<Ticket>(`/tickets/${ticketId}/status`, {
     method: 'POST',

frontend/src/features/tickets/types.ts

@@ -69,3 +69,13 @@ export type TicketComment = {
   visibility: string
   created_at: string
 }
+
+export type TicketEvent = {
+  id: number
+  event_type: string
+  from_value: Record<string, unknown>
+  to_value: Record<string, unknown>
+  remark: string
+  operator: TicketUser | null
+  created_at: string
+}