feat: add intelligent support workflow

frontend/src/features/solutions/SolutionCreatePage.tsx

@@ -7,8 +7,9 @@ import { AppPageHeader } from '@/components/app/AppPageHeader'
 import { AppSection } from '@/components/app/AppSection'
 import { Alert, AlertDescription, AlertTitle } from '@/components/ui/alert'
 import { Button } from '@/components/ui/button'
+import { Field, FieldContent, FieldDescription, FieldGroup, FieldLabel, FieldLegend, FieldSet } from '@/components/ui/field'
 import { Input } from '@/components/ui/input'
-import { Select, SelectContent, SelectGroup, SelectItem, SelectTrigger, SelectValue } from '@/components/ui/select'
+import { Switch } from '@/components/ui/switch'
 import { Textarea } from '@/components/ui/textarea'
 import { getTicket } from '@/features/tickets/api'
 
@@ -23,7 +24,11 @@ const initialForm: SolutionInput = {
   root_cause: '',
   solution: '',
   risk_note: '',
-  status: 'draft'
+  status: 'draft',
+  allow_auto_resolve: false,
+  requires_human_action: false,
+  requires_external_confirmation: false,
+  requires_production_change: false
 }
 
 function getSourceTicketId() {
@@ -65,7 +70,7 @@ export function SolutionCreatePage() {
     try {
       const solution = await createSolution(form)
       if (sourceTicketId) {
-        await linkSolutionToTicket(solution.id, sourceTicketId, 'adopted')
+        await linkSolutionToTicket(solution.id, sourceTicketId, 'referenced')
         window.location.hash = `/tickets/${sourceTicketId}`
         return
       }
@@ -106,19 +111,6 @@ export function SolutionCreatePage() {
                     onChange={(event) => updateField('title', event.target.value)}
                   />
                 </AppField>
-                <AppField label="状态" required>
-                  <Select value={form.status} onValueChange={(value) => updateField('status', value)}>
-                    <SelectTrigger className="w-full">
-                      <SelectValue placeholder="选择状态" />
-                    </SelectTrigger>
-                    <SelectContent>
-                      <SelectGroup>
-                        <SelectItem value="draft">草稿</SelectItem>
-                        <SelectItem value="published">发布</SelectItem>
-                      </SelectGroup>
-                    </SelectContent>
-                  </Select>
-                </AppField>
                 <AppField label="关联系统" htmlFor="solution-related-system">
                   <Input
                     id="solution-related-system"
@@ -174,25 +166,65 @@ export function SolutionCreatePage() {
             </AppSection>
 
             <AppSection title="风险提示">
-              <AppField label="风险提示" htmlFor="solution-risk-note">
-                <Textarea
-                  id="solution-risk-note"
-                  placeholder="可选：说明操作风险、影响范围或上线前确认事项。"
-                  value={form.risk_note}
-                  onChange={(event) => updateField('risk_note', event.target.value)}
-                />
-              </AppField>
+              <div className="grid gap-5">
+                <AppField label="风险提示" htmlFor="solution-risk-note">
+                  <Textarea
+                    id="solution-risk-note"
+                    placeholder="可选：说明操作风险、影响范围或上线前确认事项。"
+                    value={form.risk_note}
+                    onChange={(event) => updateField('risk_note', event.target.value)}
+                  />
+                </AppField>
+                <FieldSet>
+                  <FieldLegend>自动化边界</FieldLegend>
+                  <FieldGroup>
+                    <PolicySwitch
+                      id="allow-auto-resolve"
+                      label="允许自动解决"
+                      description="仅代表该方案具备自动复用资格，仍需同时满足范围、阈值、权限和全局策略。"
+                      checked={form.allow_auto_resolve}
+                      onCheckedChange={(checked) => updateField('allow_auto_resolve', checked)}
+                    />
+                    <PolicySwitch
+                      id="requires-human-action"
+                      label="需要人工操作"
+                      description="勾选后该方案只能作为人工建议，不能自动解决。"
+                      checked={form.requires_human_action}
+                      onCheckedChange={(checked) => updateField('requires_human_action', checked)}
+                    />
+                    <PolicySwitch
+                      id="requires-external-confirmation"
+                      label="需要外部确认"
+                      description="需要客户、第三方或外部系统确认时禁止自动解决。"
+                      checked={form.requires_external_confirmation}
+                      onCheckedChange={(checked) =>
+                        updateField('requires_external_confirmation', checked)}
+                    />
+                    <PolicySwitch
+                      id="requires-production-change"
+                      label="涉及生产变更"
+                      description="任何生产变更都必须人工处理和确认。"
+                      checked={form.requires_production_change}
+                      onCheckedChange={(checked) =>
+                        updateField('requires_production_change', checked)}
+                    />
+                  </FieldGroup>
+                </FieldSet>
+              </div>
             </AppSection>
           </div>
 
           <div className="grid content-start gap-4">
             <AppSection title="提交">
               <div className="grid gap-3">
+                <p className="text-sm text-muted-foreground">
+                  方案固定保存为草稿，需在知识治理中心提交并由另一名审核人发布。
+                </p>
                 {sourceTicketId ? (
-                  <p className="text-sm text-muted-foreground">保存后会自动关联到当前工单，并标记为已采纳方案。</p>
+                  <p className="text-sm text-muted-foreground">保存后会关联到当前工单，审核发布后可由处理人正式采纳。</p>
                 ) : null}
                 <Button type="submit" disabled={submitting}>
-                  <Save className="size-4" />
+                  <Save data-icon="inline-start" />
                   {submitting ? '保存中...' : '保存方案'}
                 </Button>
               </div>
@@ -202,3 +234,27 @@ export function SolutionCreatePage() {
     </AppPage>
   )
 }
+
+function PolicySwitch({
+  id,
+  label,
+  description,
+  checked,
+  onCheckedChange
+}: {
+  id: string
+  label: string
+  description: string
+  checked: boolean
+  onCheckedChange: (checked: boolean) => void
+}) {
+  return (
+    <Field orientation="horizontal">
+      <FieldContent>
+        <FieldLabel htmlFor={id}>{label}</FieldLabel>
+        <FieldDescription>{description}</FieldDescription>
+      </FieldContent>
+      <Switch id={id} checked={checked} onCheckedChange={onCheckedChange} />
+    </Field>
+  )
+}