feat: add intelligent support workflow

2026-07-27 19:00:35 +08:00
parent 93065c0a00
commit 1a49ce4eae
38 changed files with 5644 additions and 33 deletions
--- a/backend/apps/workitems/migrations/0001_initial.py
+++ b/backend/apps/workitems/migrations/0001_initial.py
@@ -0,0 +1,45 @@
+# Generated by Django 5.2.15 on 2026-07-27 02:44
+
+import django.db.models.deletion
+import uuid
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        ('tickets', '0008_ticketmessagetimelineitem'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='WorkItem',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
+                ('task_type', models.CharField(choices=[('ticket_missing_info', '工单信息待补全')], max_length=64)),
+                ('status', models.CharField(choices=[('active', '待处理'), ('completed', '已完成'), ('cancelled', '已取消')], default='active', max_length=24)),
+                ('object_type', models.CharField(max_length=64)),
+                ('object_id', models.CharField(max_length=80)),
+                ('title', models.CharField(max_length=200)),
+                ('description', models.TextField(blank=True)),
+                ('payload', models.JSONField(blank=True, default=dict)),
+                ('completed_at', models.DateTimeField(blank=True, null=True)),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('assignee', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_work_items', to=settings.AUTH_USER_MODEL)),
+                ('completed_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='completed_work_items', to=settings.AUTH_USER_MODEL)),
+                ('created_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='created_work_items', to=settings.AUTH_USER_MODEL)),
+                ('ticket', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='work_items', to='tickets.ticket')),
+            ],
+            options={
+                'ordering': ['-created_at'],
+                'indexes': [models.Index(fields=['status', 'task_type', 'created_at'], name='workitems_w_status_86e375_idx'), models.Index(fields=['object_type', 'object_id'], name='workitems_w_object__e6cbdc_idx'), models.Index(fields=['assignee', 'status', 'created_at'], name='workitems_w_assigne_930002_idx')],
+                'constraints': [models.UniqueConstraint(condition=models.Q(('status', 'active')), fields=('task_type', 'object_type', 'object_id'), name='unique_active_work_item_target')],
+            },
+        ),
+    ]