feat: add intelligent support workflow

backend/apps/tickets/migrations/0014_customerreplytask_channel_approval.py

@@ -0,0 +1,41 @@
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+    dependencies = [
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+        ("tickets", "0013_ticketsupportanalysis_applied_solution_and_more"),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name="customerreplytask",
+            name="approved_at",
+            field=models.DateTimeField(blank=True, null=True),
+        ),
+        migrations.AddField(
+            model_name="customerreplytask",
+            name="approved_by",
+            field=models.ForeignKey(
+                blank=True,
+                null=True,
+                on_delete=django.db.models.deletion.SET_NULL,
+                related_name="approved_customer_reply_tasks",
+                to=settings.AUTH_USER_MODEL,
+            ),
+        ),
+        migrations.RemoveConstraint(
+            model_name="customerreplytask",
+            name="unique_active_customer_reply_task",
+        ),
+        migrations.AddConstraint(
+            model_name="customerreplytask",
+            constraint=models.UniqueConstraint(
+                condition=models.Q(("status__in", ["draft", "approved"])),
+                fields=("ticket",),
+                name="unique_active_customer_reply_task",
+            ),
+        ),
+    ]