feat: add intelligent support workflow

backend/apps/tickets/migrations/0012_ticketsupportanalysis.py

@@ -0,0 +1,34 @@
+# Generated by Django 5.2.15 on 2026-07-27 04:04
+
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('agents', '0004_agentrunevent'),
+        ('tickets', '0011_alter_intakeevaluationresult_options_and_more'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='TicketSupportAnalysis',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('query', models.TextField()),
+                ('references', models.JSONField(default=list)),
+                ('retrieval_policy', models.JSONField(default=dict)),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('created_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='created_ticket_support_analyses', to=settings.AUTH_USER_MODEL)),
+                ('run', models.OneToOneField(on_delete=django.db.models.deletion.PROTECT, related_name='ticket_support_analysis', to='agents.agentrun')),
+                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='support_analyses', to='tickets.ticket')),
+            ],
+            options={
+                'ordering': ['-created_at'],
+                'indexes': [models.Index(fields=['ticket', 'created_at'], name='tickets_tic_ticket__d2d551_idx')],
+            },
+        ),
+    ]