feat: prefill ticket resolution from linked solutions

frontend/src/features/tickets/TicketTransitionDialog.tsx

@@ -26,6 +26,8 @@ type TicketTransitionDialogProps = {
   open: boolean
   status: TicketStatus | null
   actionLabel?: string
+  defaultResolution?: string
+  defaultRemark?: string
   onOpenChange: (open: boolean) => void
   onSubmit: (
     status: TicketStatus,
@@ -42,6 +44,8 @@ export function TicketTransitionDialog({
   open,
   status,
   actionLabel: customActionLabel,
+  defaultResolution = '',
+  defaultRemark = '',
   onOpenChange,
   onSubmit
 }: TicketTransitionDialogProps) {
@@ -51,16 +55,22 @@ export function TicketTransitionDialog({
   const [submitting, setSubmitting] = React.useState(false)
   const actionLabel = customActionLabel ?? (status ? STATUS_ACTION_LABELS[status] ?? '调整状态' : '调整状态')
   const isResolveAction = status === 'resolved'
+  const isOutcomeAction = status === 'resolved' || status === 'closed'
   const canSubmit = isResolveAction ? Boolean((resolution || remark).trim()) : Boolean(remark.trim())
 
   React.useEffect(() => {
-    if (!open) {
-      setRemark('')
-      setResolution('')
+    if (open) {
+      setRemark(defaultRemark)
+      setResolution(defaultResolution)
       setRepliedToCustomer(true)
       setSubmitting(false)
+      return
     }
-  }, [open])
+    setRemark('')
+    setResolution('')
+    setRepliedToCustomer(true)
+    setSubmitting(false)
+  }, [defaultRemark, defaultResolution, open])
 
   async function handleSubmit(event: React.FormEvent<HTMLFormElement>) {
     event.preventDefault()
@@ -86,14 +96,14 @@ export function TicketTransitionDialog({
           <DialogHeader>
             <DialogTitle>{actionLabel}</DialogTitle>
             <DialogDescription>
-              {isResolveAction ? '填写本次处理结论，系统会同步记录到工单详情和流转时间线。' : '请说明本次流转的原因、处理动作或待确认事项。'}
+              {isOutcomeAction ? '填写本次处理结论，系统会同步记录到工单详情和流转时间线。' : '请说明本次流转的原因、处理动作或待确认事项。'}
             </DialogDescription>
           </DialogHeader>
-          {isResolveAction ? (
-            <AppField label="解决方案" htmlFor="transition-resolution" required>
+          {isOutcomeAction ? (
+            <AppField label="解决方案" htmlFor="transition-resolution" required={isResolveAction}>
               <Textarea
                 id="transition-resolution"
-                required
+                required={isResolveAction}
                 minLength={2}
                 placeholder="例如：已查询采集进度，当前已完成 80%，预计今日完成。"
                 value={resolution}
@@ -101,17 +111,17 @@ export function TicketTransitionDialog({
               />
             </AppField>
           ) : null}
-          <AppField label={isResolveAction ? '处理说明' : '处理说明'} htmlFor="transition-remark" required={!isResolveAction}>
+          <AppField label="处理说明" htmlFor="transition-remark" required={!isResolveAction}>
             <Textarea
               id="transition-remark"
               required={!isResolveAction}
               minLength={2}
-              placeholder={isResolveAction ? '可补充内部排查说明。' : '例如：已完成日志排查，定位为配置变更导致，提交业务侧确认。'}
+              placeholder={isOutcomeAction ? '可补充内部排查说明。' : '例如：已完成日志排查，定位为配置变更导致，提交业务侧确认。'}
               value={remark}
               onChange={(event) => setRemark(event.target.value)}
             />
           </AppField>
-          {isResolveAction ? (
+          {isOutcomeAction ? (
             <div className="flex items-center justify-between rounded-md border border-border p-3">
               <div className="grid gap-1">
                 <span className="text-sm font-medium text-foreground">已回复客户</span>